Jakarta Airport

Customer Reviews

3 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 169 reviews
5/10
3 star Skytrax Rating
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1/10

Jakarta Airport customer review

(Indonesia)

Overall cleanliness is very poor. Serious improvements in particular to restrooms are needed. Waiting times are relatively long and needs to be improved especially for check-in immigration and baggage pick-up. Airport is very hot. Lounge food is very bad and crowded all the time.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
7/10

Jakarta Airport customer review

(Spain)

CGK represents most things that are disorganised about Jakarta. However I am a great defender of its traditional and distinctive architecture. If you are an arriving Business Class passenger and don't waste your time to get to the immigration desk (assuming you don't need visa on arrival) then you can get to the taxi in 10 minutes flat without luggage and 15-20 min with (priority) luggage. Immigration officers have improved a lot over the years. The problem with CGK is all the chaos happening outside the sterile area after the custom check (arrival) or before the check-in (departure). I agree that the place lacks discipline in this respect (unlicensed taxis shamble parking dirty toilets horrible traffic jam etc). Unless you are planning to do business in Jakarta avoid this airport and go straight to your final destination cities in Indonesia.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Jakarta Airport customer review

(United States)

One of the worst airports I've been in. Dirty hot limited seating not enough food options. I was in the international terminal (terminal 2) and I can't imagine how much worse domestic could be. Do yourself a favor and buy into one of the many lounges if you're waiting for more than two hours. The fact that this is the capitol's airport is shameful.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Jakarta Airport customer review

(United Kingdom)

Fortunately I arrived in the middle of the day when it was very quiet. Immigration very surly despite having paid $25 for a day visit to Indonesia. I didn't have any baggage so didn't have to wait but the arrivals/meeting area is split left and right making it difficult to find your 'greeter'. In Departures the signs are poor making it difficult to find your check-in desk. Check-in (Philippine Airlines) was unbelievably slow with yet more taxes to pay. Immigration was reasonable and security efficient. Duty Free looked cheap with a reasonable selection of goods but poorly organised. Late at night there was nowhere open to have a snack and a drink other than some smoke-filled hole in the wall. Not a great advertisement for the country really.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
3/10

Jakarta Airport customer review

(Australia)

I have to say this is the worst airport I have experienced. With the exception of the departure lounge area the whole place is a shambles. The building is claustrophobic and dark signage is limited or absent the air conditioner struggles to maintain coolness and toilets are filthy. The arrival exit leads out to a fenced-in area which cuts off the concourse into two halves. The Departure roadway also doubles up illegally as a pickup area and as a result cars are double parked buses coaches and taxis of all kinds obstruct the roadway and the end result is absolute chaos. Touts are plentiful. I have had the misfortune of spending 1.5 hours waiting for a phantom shuttle vehicle from the hotel. I finally gave up and spend the rest of the remaining time trying to stay awake in the noisy and messy departure concourse. I haven't even mentioned about the visa charges and the airport tax. Take all this into consideration before you even think about the airfare.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Jakarta Airport customer review

(Thailand)

The airport facilities have got even worse (if that's possible). Once you pass thru immigration there is nowhere to get any food except a Starbucks where you can get snacks. There was one restaurant where you could get a local meal or a sandwich its closed for renovation. There are however quite a few Duty Free shops. This is the Main International Airport of a large city its absolutely disgraceful. Although the airport does have its own Indonesian style about it I have to say it is now terribly outdated. Avoid at all costs!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Jakarta Airport customer review

(Indonesia)

CGK needs lots of things to be sorted out. I like CGK because of its Indonesian design and architecture. Immigration queue just so-so though sometimes it's very hectic. Toilet needs enhancement reasonably clean yet outdated.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Jakarta Airport customer review

(Oman)

I arrived at CGK around 22.00 after a long flight from DOH. The Immigration queue was surprisingly organised. Indonesian passport holders now queue at the old counters while foreign passport holders queue on the new immigration counters. Baggage handling took quite some time my luggage was in fact the last to appear on the belt. Departing from CGK was smooth. There were new security check-points opened so the line to enter check-in halls were reduced. The Emerald Sky Lounge was adequate. At the waiting hall the toilets were clean. Although the airport still lacks free-wifi internet.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Jakarta Airport customer review

(Indonesia)

The arrival experience can be awful. Immigration lines are confusing and can be lengthy custom clearance is unorganized with porters cutting the line. It feels like a large bus station.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Jakarta Airport customer review

(Sweden)

Arrival 1515 touched down a few 10 minutes early and by 1600 had bought my visa passed immigration changed money bought a domestic ticket to Semarang (Garuda same terminal) checked in and passed through security into departure lounge. As well as buying an Indonesian sim-card checking the tourist information office and gettting some fresh air outside the terminal. I only had hand luggage which helped. Toilets plentiful and reasonably clean and there seemed a reasonable range of food outlets landside at least. Departing internationally 2 weeks later was much the same story I left town with plenty of time to spare to beat Jakarta's fabled traffic jams - conspicuous that day by their absence. All in all a very reasonable airport experience.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no