Jakarta Airport

Customer Reviews

3 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 173 reviews
5/10
3 star Skytrax Rating
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4/10

Jakarta Airport customer review

(Czech Republic)

Visited CGK Both Terminal 2 and Terminal 3. Terminal 2 is a disaster and I recommend avoiding this terminal (if not Jakarta all together) if you can do so. Poor air conditioning Poor Facilities Poor signage Poor Hygiene. Old and Not enough restaurants for an airport this size. I cannot comprehend how this is one of the busiest airports in the world and look this way. Queues for Checks is a mess and amount of checks frankly not really logical. 1st- security check to enter Check-in Area 2nd- Immigration 3rd-Security check at Gate 4th- Collection immigration Card (not sure why the immigration officer cant do that as they collect part of it upon arrival) 5th Boarding Pass to Board Plane. Every single check means more Queues. However the Airport does reflect Jakarta in a glimpse. Surprisingly Domestic Terminal 3 is much more modern cleaner and easier to navigate. Better signage friendly staff and enough facilities considering the size of the terminal. Chaos outside of both terminals but that is everywhere in Jakarta.
Queuing Times 12345
Terminal Cleanliness N/A
Airport Shopping 12345
no
3/10

Jakarta Airport customer review

(Malaysia)

Terminal 2 Concourse E for both arrival and departure. The outer corridor and kerbside felt so crowded and messy that we just wanted to get a taxi as quickly as we could upon arrival. Similarly upon departure we quickly walked through these areas and headed straight away into the check-in hall which was fortunately accessible only to passengers. We traveled with an infant and we were disappointed to find out that a proper baby nursing/changing room was only available past check-in hall and before the immigration counters. Having gone through immigration we felt that backtracking was a hassle. Post immigration we found that the area did not have sufficient seating although the concourse was not particularly crowded and there were not that many flights departing at that time. We then stumbled upon a pay-per-use lounge called Mutiara Lounge. Entry was 80000Rp (approx. USD8) per person which we thought was cheap. F&B and facilities were just OK nothing fancy in fact basic compared to premium lounges. We just needed some comfort for us especially for the baby.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
6/10

Jakarta Airport customer review

(Indonesia)

I usually go to terminal 2 for international flights. I can say I am disappointed with the cleanliness of the terminal. The facilities are okay and the staff are friendly. Not very organized though. Terminal 3 is much better than terminal 2. I only went there when I arrived from Surabaya when it first started operating. Cleaner more organized and has a more modern concept than terminal 1 and 2's traditional concept.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
10/10

Jakarta Airport customer review

(Indonesia)

Used terminal 3. Immigration was quick and baggage was already rolling when we cleared immigration. When we went for our outbound flight check in was fast and immigration was a breeze although only one immigration counter was open. Overall terminal 3 is better than terminal 1 and 2. Hoping that T1 and T2 would follow suit like T3.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
na

Jakarta Airport customer review

(Australia)

Flight in J class from AMS with Garuda arrived late connecting flight to DPS boarding. No assistance from anyone usually there would be a member of staff with new boarding passes or information. Finally got told to run to gate however no advice on where that was! Eventually got to gate with aircraft still there to be told unable to board as bags wouldn't make it. 3 hour wait now for next flight however still trying to get boarding passes in lounge! Garuda inflight product in executive class is outstanding it's a shame the ground team let it down.
Queuing Times N/A
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Jakarta Airport customer review

(Indonesia)

One of the busiest airports not just in Asia but in the world. Was very disappointed given you'd think that an airport of this size would be used to handling passengers and meeting their expectations. The lounge in particular was appalling. I paid for lounge access but when I got in they'd run out of beer and I complained and all the staff said was "come earlier in the day". I then replied by telling them a high percentage of long-haul flights leave late at night. Another thing which was very annoying and this happened both times I recently arrived was that baggage trolleys ran out meaning I had to carry my big heavy suitcase. At the same time I could see porters who were possibly charging for their services using baggage trolleys. How difficult is it for the management of CGK to order more baggage trolleys? On top of that its not very well organised and can be rather confusing to navigate. Finally (I was lucky because I have a work visa) there was only one immigration desk open at about 4 o clock in the afternoon meaning those who had to get a tourist visa on arrival had to wait ages. Also there was no queue control system like a 'snake line'. On the whole this airport while not as bad as others like Charles de Gaulle and Manila is an embarrassment to Indonesia as it gives first time visitors a bad impression of the country as they get a feeling of chaos poor organisation and a lack of care for visitors.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
10/10

Jakarta Airport customer review

(Indonesia)

Arrived in Terminal 3 after an international flight. Queues immodestly build up in immigration which took a while. They should put more immigration counters as there are increasing numbers of international passengers in terminal 3. Terminal 3 is very clean and is Eco friendly.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
10/10

Jakarta Airport customer review

(Denmark)

The airport is undergoing a lot of improvements. They're trying really hard to make it one of the best airports in the world. Facilities are great staff are friendly with a lot of duty free and restaurants.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
8/10

Jakarta Airport customer review

(United Kingdom)

Arriving was straight forward with the visa on arrival service obvious to find and fast to use. Once through immigration the bags appeared fairly quickly and the taxi desk is located on the left as soon as you walk through into the arrivals hall. Departing was straight forward with cheerful check in staff who will also deal with your departure tax payment. There's a good range of shops and places to eat in departures but one annoying thing is that while the terminal appears to be no smoking cafes seem to used as the smoking rooms!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
6/10

Jakarta Airport customer review

(Indonesia)

T1: CGK - SUB with Lion Air. The architecture of terminal is great giving you natural and warm feel. however queue time is always problematic which is caused by overcrowded check in took roughly 15 minutes. Boarding room is adequate and more spacious after renovation. T1C offer more facilities as there are duty free shops. T2: CGK - SIN with Lion Air. T2 is better than T1. more selection of shops and feels much cleaner. Immigration on departure took 10 minutes on arrival however took almost half an hour. Boarding room is pretty much the same with T1. T3 Phase 1: CGK - SUB with Air Asia. Boarding room feels much more spacious and much less overcrowded compared to T1. Looking forward for T3 Ultimate under construction now.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes