Jakarta Airport

Customer Reviews

3 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 148 reviews
5/10
3 star Skytrax Rating
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5/10

"like a labyrinth"

(Indonesia)

Not Verified | Went for a short transit on terminal 3. The arrival hallway was almost empty and locating the domestic transfer area is like figuring out how to solve a labyrinth if your plane was parked far, far away. The staffs were nice. Seating was good with a lot of relaxing chairs. Gardens and arts were spread out anywhere which is nice. However navigating one gate to another was a bit hard. One gate to another involves a 3 minute walk. Gates 17 onwards were located far, far away. Not many shops were open on that zone. And there is no passenger announcement system on each gates making the boarding slightly disorganized. 3 aircrafts in one gate. Overall this airport is not bad at all but I think the layout was a bit hard to navigate. Queuing time wise, speedy. Wi-Fi was pathetically slow.
Experience At AirportTransit
Date VisitJune 2018
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
4/10

"not very well planned"

(Indonesia)

Trip Verified | Terminal 3 itself is spacious, open and inviting, with numerous dining and resting options on both international and domestic side. It’s a major upgrade from terminal 1 and 2. On the negative side it’s underlit, not very well planned and with severe limits to AC turning the departure hall into a greenhouse. The worst however is the complete lacklustre planning of access. The train to the airport takes longer time to the city centre than taxi when you add the waiting time for the train and the shuttle you have to take first. Then the taxi planning is horrible with only one crowded lane and frequently 200 people queuing for 30-40 minutes. Finally pick-up is impossible to find inside the parking building, which also has a horrible planning including numerous bottlenecks. A shame since the terminal is supposed to be the new face of Jakarta and a major upgrade. Now often or every journey are somewhat spoiled due to these planning failures that could easily have been avoided.
Experience At AirportArrival and Departure
Date VisitNovember 2018
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
7/10

"air conditioning simply cannot cope"

(United Kingdom)

Trip Verified | Arrived at the new Jakarta T3 airport. Arrival was seamless and I was out and on way way within about half an hour. Departure wasn't so great. The new Garuda check in area was OK but hardly the premium service that I had enjoyed at the old airport. However security and immigration lines were short and I was through within a few minutes. Once through the main issue with this airport is that it is so big and so hot. The air conditioning simply cannot cope and all you see is people fanning themselves.
Experience At AirportArrival and Departure
Date VisitOctober 2018
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Shopping 12345
yes
1/10

"It is like sitting in a Sauna"

(Singapore)

Trip Verified | The air conditioning at this airport is abysmal. It is like sitting in a Sauna. The staff are all lazy and apathetic. The way it is designed means in general one has to walk around 1km to get to your gate. Getting a taxi outside is a completely disorganized affair, they don't even stop touts hanging around the forecourt offering cheap deals. I can't think of anything positive to say about it.
Experience At AirportArrival and Departure
Date VisitSeptember 2018
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
8/10

"a very nice experience"

(Japan)

Trip Verified | Experienced both the international and domestic areas of the newer Terminal 3 of CGK, from which Garuda operates its flights. In a nuthsell, it's a very modern, clean, efficient, (at the time of writing) un-crowded airport and overall a very nice experience. The terminal is simply massive and some gates can be quite distant, but there are some free little shuttles inside to navigate. Both immigration process and security check are a breeze, queues seem to be minimal and can be cleared in a couple minutes if you're lucky. The staff is overall helpful. The shopping/dining is average, but CGK T3 remains a very positive experience overall.
Experience At AirportArrival and Departure
Date VisitAugust 2018
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
1/10

"expect a delay of 2 hours"

(Malaysia)

Not Verified | It is worst airport ever. The distance from the gates to immigration is too far. The taxi takes more than an hour of waiting. If you were to take Grab, they force you to go to L5 parking which takes your Grab driver ages to arrive. The planes arrival is usually delayed. The taxi/Grab causes even more delay. Expect a delay of 2 hours at least if you are landing at T3.
Experience At AirportArrival and Departure
Date VisitJuly 2018
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
7/10

"sitting area are so hot"

(Singapore)

Trip Verified | T3 has the worst lighting for an airport ever. The huge yellow spotlight blinded your eyes and makes the terminal hotter than it should be. The aircond vents located in the middle of the walkway ends up being useless because people will only feel the cool air when passing by for 2 seconds, while the sitting area are so hot that people don't even want to sit there. I don't want to talk about the layout since that's not something that can be changed now. But the lighting and the aircond locations can. Aside from these, I would think that the airport is pretty decent. The staff are friendly, the area is clean, lots of food options, and best of all, there's free shower area!
Experience At AirportArrival and Departure
Date VisitJuly 2018
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Wifi Connectivity 12345
Airport Staff 12345
no
7/10

"ground service is quite good"

(Indonesia)

Trip Verified | Terminal 2F in Jakarta (Soekarno Hatta) Airport used to be basecamp for Garuda Indonesia. But since Garuda moved to Terminal 3, then it is being used by Sriwijaya Air and Air Asia. The ground service is quite good. There are a lot of changes in Terminal 2F from the taxi queue, and also more options on bus transport to the city. I didn't bring checked baggage so I cannot review the baggage handling in Terminal 2F
Experience At AirportArrival Only
Date VisitJuly 2018
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
3/10

"Layout of the airport is a mess"

(Thailand)

Not Verified | Layout of the airport is a mess. The skytrain has a sign that say it's terminal 2 but leads to a dead end at the 3rd floor, 2nd floor are the train to terminal 1 and 3. No arrival duty free at Terminal 2. Queues for transit ticketing takes very long. (NAM Air) Lack of place for seats. Area outside terminal 2 too small for 2 way passenger walks between terminals. Many stores are not opened and limited restaurant selections. (T2) Staff relatively courteous but lack English speaking skills. Airport wifi is ok. A bit spotty.
Experience At AirportArrival Only
Date VisitJuly 2018
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"Terrible design and layout"

(Indonesia)

Trip Verified | Terrible design and layout of terminal 3, which often means 1) very long walks with no travelators to get to the baggage claim, and/or 2) disembarking on the apron and having to take long bus rides to get to the terminal. It’s ridiculous that more than a year after the enormous Garuda flagship T3 opened that much of it remains inefficiently used and so many Garuda planes still have to park on the apron and rely on buses rather than aero bridges. Very slow baggage as well, given the distance that the plane parked from the terminal.
Experience At AirportArrival Only
Date VisitJune 2018
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no