Jakarta Airport

Customer Reviews

3 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 165 reviews
5/10
3 star Skytrax Rating
Sort Reviews by :
Show
1/10

"Hot, hot, hot"

(Canada)

Trip Verified | Outside and inside building temperature is the same. Great way to experience Jakarta from inside Terminal 3. Fans instead of AC are used throughout. Hot, hot, hot.
Experience At AirportDeparture Only
Date VisitDecember 2019
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"an embarrassment for Indonesia"

(Indonesia)

Not Verified | This airport is an embarrassment for Indonesia. Terminal 3 is so hot. Immigration staff playing on their phones. E gates are so slow that they are unusable. Everyone is sweating and waiting all the time. And such long walks with terrible signage. The old terminal 2 was 1000 times better. Really disappointing what is happening. Someone should hold the owners accountable and fix it. It has been like this for 3 years and it is just getting hotter, longer queues and not any better.
Experience At AirportArrival and Departure
Date VisitNovember 2019
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"hot inside the terminal"

(Malaysia)

Trip Verified | This is the worst airport I ever been to. It's so hot inside the terminal. Do something asap. The air-conditioning is not able to provide cooling for the terminal size. Besides, the lighting is too glaring.
Experience At AirportDeparture Only
Date VisitNovember 2019
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
4/10

"the terminal is too hot"

(Indonesia)

Not Verified | Jakarta terminal 3 is a new airport terminal, but the terminal is too hot. The air conditioning is not capable compared with the size of the building. It is too hot inside even in the business class lounge.
Experience At AirportDeparture Only
Date VisitNovember 2019
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
9/10

"Clear with all signage"

(Indonesia)

Trip Verified | Great airport! Clear with all signage but please add shops along the arrival gate to assist people that want to buy some handicrafts from Indonesia. Besides that, please add golf cart for passengers.
Experience At AirportArrival Only
Date VisitNovember 2019
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
10/10

"airport is modern and clean"

(Indonesia)

Not Verified | I was going to Surabaya using Citilink. The airport is modern and clean. I really love it. It was the best airport I've ever visited! I recommended this airport!
Experience At AirportArrival and Departure
Date VisitSeptember 2019
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
10/10

"clean, relaxing, good view"

(Indonesia)

Not Verified | Very good condition, cosy, friendly, clean, relaxing, good view, very nice people to help, a good place for shopping, hanging out, children friendly, has a mosque
Experience At AirportArrival and Departure
Date VisitOctober 2019
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
2/10

"Allow a lot of time"

(Australia)

Not Verified | The air con is a total disaster, it's stifling hot inside this terminal, surprising not to see people fainting. Baggage claim is an equal disaster, bags come in batches of about 3-4, it's as if there's a couple of guys picking them up one by one and walking them from the plane by hand. Allow a lot of time if you're planning to go anywhere after airport arrival - check-in slow, make sure you go early - relatively high level of disorganization across the board in all facets of the operation.
Experience At AirportArrival and Departure
Date VisitSeptember 2019
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"poorly managed in terms of staff numbers"

(Singapore)

Not Verified | A walk of at least a mile to get from the plane to immigration. Once you get to immigration you join a huge queue for foreigners. This when the local lines are empty and staff sit and wait. Worst designed airport experienced in the world and poorly managed in terms of staff numbers to passengers. Clearly this is run by someone who doesn't want foreigners to have a good experience coming to Indonesia.
Experience At AirportArrival Only
Date VisitSeptember 2019
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
5/10

"first bags 40 minutes later"

(Indonesia)

Not Verified | Landed and first bags came out 40 minutes later. 40 minutes. And even then only a couple came out. A ridiculous amount of time to wait for bags. Jakarta needs to overhaul its baggage claim service.
Experience At AirportArrival Only
Date VisitAugust 2019
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
no