Jakarta Airport

Not Verified | This airport doesn't meet international standards. The air-conditioning is broken, so HOT! The staff are not friendly on the buggy shuttle service, there are double standards with international people. This airport's delay rates are high.

Not Verified | I travel through here about once a month or two, both domestically and internationally. The airport gives a distinct feeling of something new and proud, but a bit under-invested and not-quite well organized. The nice things about it are the staff, ample seating space and many restrooms. The bad thing is often very slow check-in process and the longest ever luggage wait times. At the entrance, passengers with suitcases have to put them through an X-ray machine, and there is usually only one of these out of two that is operational. It takes up to 10-15 minutes just to get inside, and it doesn't help that people habitually cut the line. Signage is okay. I travel once a month on average, and I still get confused looking for my check-in counter, and figuring out the right way to go after check- in. The signs are there, but not enough. There also aren't enough screens with flight/gate information in visible places, like the cafes. Check-in is often slow, even for people who've checked-in online (not sure what the point is if it doesn't save time?). The terminal is quite warm, but not too bad. The cleanliness is good. There's a lot of restrooms in the boarding area. The restroom design is a bit baffling to me - half of the stalls are hole-in-the-floor toilets, and half are normal toilet seats. No one wants to use the former, and the latter ones are always occupied. There is no Priority pass-compatible lounge in the international section of CGK. There is a sapphire premium one which works with some credit cards and premium airline customers. The domestic part of terminal 3 has one-and-a-half sapphire lounges: one dim, small one right at the entrance to the gate area, and another, same brand but a little newer at the far right end or the building. They accept Priority pass, which is nice. Half the time my husband and I choose to go to Paul instead or some other cafe, because lounge food is basic and unexciting. There are some other food options, mostly Indonesian food and bakeries. The international section has a fast-food court, and a large Chinese restaurant as well. The places that are decent are usually pretty full. The terminal 3 is designed as a long narrow stretch, which often means you're going to take a long walk to get through it. It's pretty meh when you're arriving. Along walk along that endless dim hallway to passport control is not great after 12-hour flights. And then comes the part that gets me the most: the luggage claim. In CGK, you could wait anywhere between 15 and 45 minutes for your luggage, even after the passport control lines. No crowd control there either, so be prepared for people riding their luggage carts right up to the belt and blocking access for others. At the exit, there's lots of opportunities to pick up a ride into town - from metered Bluebird taxis located a bit further out across the street to electric cars. And of course there is an eager crowd of unofficial taxi drivers who will offer their services pretty aggressively in your face. Also, I moved here with my pets, so they had to go through quarantine at the airport. The animal quarantine is located next to the luggage claim in international arrivals. At the time of my move, owners were not allowed to visit their animals, but based on the few videos I got of my pets there it is pretty spartan. Bring your pets here only if they're in good health and resilient, and only if you have no better choice.

✅ Trip Verified | Jakarta’s Soekarno-Hatta has been for a couple of years my "home base" for both international and domestic travel. The older terminal 2 has its charm but is clearly outdated and definitely is disorganised, more or less depending which airline one uses. If one flies with Garuda, Citilink (domestic or international) or any international airline the departure or arrival is in Terminal 3. It is a modern building where unfortunately distances can be sometimes a bit of a challenge, especially upon arrival (often it is a true hike from plane to passport control/luggage belt). Both terminals have enough food options to relax a bit or to kill time when you are delayed. Only downside at Soekarno-Hatta is the luggage collection time, regardless of terminal or airline: it requires quite some patience.

Not Verified | I arrived in the airport at night. The airport is surprisingly empty but very hot, it feels like they turned off the ac. Terminal 3 is very huge but feels empty and some of the travelators is not even working.

✅ Trip Verified | You can't transfer between domestic and international sections without asking people and the instructions for Garuda lounge was terrible. They showed farthest gate and changed without clear announcement. By far the worst airport I've experienced.

✅ Trip Verified | International terminal 3 is a boiling pot. Air conditioning is a joke in this place. We were drenched in sweat from the walk to our gate. Then sitting there we were sticking to the chairs. Signage is also so poor. Hate traveling through here.

✅ Trip Verified | Most of the airport was hot. Only felt moderately cool at the quiet area - which wasn’t quiet at all. It was right next to noisy escalators and on top of an area where staff (I assume they were staff) would congregate and loudly converse. The rest of the time I thought staff were loudly and the airport was nice enough. Lots of restaurants and little shops although most closed at night (I arrived and was in transit for 6 hours). Outlets everywhere and potable water available.

Not Verified | Travelled for business. The airport is still boiling hot. You are drenched in sweat before you get onto your plane which is not fun if you expect to land and go straight to business meetings. The air conditioning near gates 5/6 also now smells like garbage/sewage. The security check system has now became archaic and has made queues much longer. Basically you put your bags/wallet/belt etc on the trays like normal, then men have to go and queue in one line and women in another line to walk through the scanner. This means that you have to walk away from your luggage, and queue with other people. This has created a chaotic system of significantly longer queues and unattended baggage slowing down the scanning system. On a not-very-busy weekday, mid afternoon, this already took 20 minutes (compared to the usual 3-5 minutes). Imagine what this would be like in peak hour. If they don't want unisex patting down of people, why not copy Changi. Let anyone go through either scanner, have a man and women by each pair of scanners. The men go to the man and the women to the lady. It works so much better than what they are doing now.

✅ Trip Verified | Outside and inside building temperature is the same. Great way to experience Jakarta from inside Terminal 3. Fans instead of AC are used throughout. Hot, hot, hot.

Not Verified | This airport is an embarrassment for Indonesia. Terminal 3 is so hot. Immigration staff playing on their phones. E gates are so slow that they are unusable. Everyone is sweating and waiting all the time. And such long walks with terrible signage. The old terminal 2 was 1000 times better. Really disappointing what is happening. Someone should hold the owners accountable and fix it. It has been like this for 3 years and it is just getting hotter, longer queues and not any better.