Jakarta Airport

Customer Reviews

3 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 162 reviews
5/10
3 star Skytrax Rating
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4/10

"the terminal is too hot"

(Indonesia)

Not Verified | Jakarta terminal 3 is a new airport terminal, but the terminal is too hot. The air conditioning is not capable compared with the size of the building. It is too hot inside even in the business class lounge.
Experience At AirportDeparture Only
Date VisitNovember 2019
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
9/10

"Clear with all signage"

(Indonesia)

Trip Verified | Great airport! Clear with all signage but please add shops along the arrival gate to assist people that want to buy some handicrafts from Indonesia. Besides that, please add golf cart for passengers.
Experience At AirportArrival Only
Date VisitNovember 2019
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
10/10

"airport is modern and clean"

(Indonesia)

Not Verified | I was going to Surabaya using Citilink. The airport is modern and clean. I really love it. It was the best airport I've ever visited! I recommended this airport!
Experience At AirportArrival and Departure
Date VisitSeptember 2019
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
10/10

"clean, relaxing, good view"

(Indonesia)

Not Verified | Very good condition, cosy, friendly, clean, relaxing, good view, very nice people to help, a good place for shopping, hanging out, children friendly, has a mosque
Experience At AirportArrival and Departure
Date VisitOctober 2019
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
2/10

"Allow a lot of time"

(Australia)

Not Verified | The air con is a total disaster, it's stifling hot inside this terminal, surprising not to see people fainting. Baggage claim is an equal disaster, bags come in batches of about 3-4, it's as if there's a couple of guys picking them up one by one and walking them from the plane by hand. Allow a lot of time if you're planning to go anywhere after airport arrival - check-in slow, make sure you go early - relatively high level of disorganization across the board in all facets of the operation.
Experience At AirportArrival and Departure
Date VisitSeptember 2019
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"poorly managed in terms of staff numbers"

(Singapore)

Not Verified | A walk of at least a mile to get from the plane to immigration. Once you get to immigration you join a huge queue for foreigners. This when the local lines are empty and staff sit and wait. Worst designed airport experienced in the world and poorly managed in terms of staff numbers to passengers. Clearly this is run by someone who doesn't want foreigners to have a good experience coming to Indonesia.
Experience At AirportArrival Only
Date VisitSeptember 2019
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
5/10

"first bags 40 minutes later"

(Indonesia)

Not Verified | Landed and first bags came out 40 minutes later. 40 minutes. And even then only a couple came out. A ridiculous amount of time to wait for bags. Jakarta needs to overhaul its baggage claim service.
Experience At AirportArrival Only
Date VisitAugust 2019
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
no
1/10

"the worst airport"

(Singapore)

Not Verified | This is the worst airport. No bars? Nothing at all? This is the worst I have ever been to across Asia. Not to mention that this airport has logistical issues including a terrible manual check in process with no automation.
Experience At AirportDeparture Only
Date VisitAugust 2019
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"Terminal 3 is bad"

(Taiwan)

Trip Verified | Terminal 3 is bad. It is in my opinion the worst new terminal in all of Asia. The worst part is the absolute terrible quality of lounges. This is an airport to avoid.
Experience At AirportArrival and Departure
Date VisitAugust 2019
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
9/10

"lot of food stalls and stores"

(Indonesia)

Trip Verified | Since I travelled with Garuda Indonesia, so I used Terminal 3 which is the newest terminal in Jakarta Airport. The airport is so huge, so we must walk a lot from the entrance to the boarding gate. There are travelators and golf carts ready to transport passengers, especially those who needed special assistance. It is a modern terminal, with a lot of food stalls and stores. This airport has implemented self-check-in, but if you bring checked baggage then you should drop them in the counter manually (still not fully self-check-in like T4 in Changi or other airports). That makes a long queue for the passengers to drop their baggage at the Garuda counter. The terminal is clean, a lot of signs that help us to go to our destination. There is also a lot of airport staff ready to help us with no charge.
Experience At AirportDeparture Only
Date VisitJune 2019
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes