Istanbul Sabiha Gökçen Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 73 reviews
3/10
No Skytrax Rating
Sort Reviews by :
Show
2/10

Istanbul Sabiha Gökçen Airport customer review

(United Kingdom)

Arrived from the UK 14/03/2014 for a connecting flight to Gazipasa Alanya. I had 65 minutes. There were huge queues for passport control and no system for filtering persons connecting with internal flights from all the other arriving passengers. In a word it was chaotic and very stressful. I did make my connection but only by asking fellow passengers if I could go before them and luckily the flight was 20 minutes late departing. Why oh why can't they have dedicated passport booths for passengers connecting with internal flights. It doesn't take that much imagination. International transfers were catered for.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
na

Istanbul Sabiha Gökçen Airport customer review

(Turkey)

My advise is to avoid this airport at all costs. My daughter and I were travelling to Barcelona this was to be our second flight of the morning. We landed on time (from first flight) had 1 hr 10 minutes to make the second flight. The gate for international transit passengers to proceed from domestic flights to the international terminal was locked. Told to go through the baggage control area exit into the arrivals hall then make our way to the international terminal! When we got to the departure gate area of the international terminal we were greeted with the most chaotic sight I have witnessed in an airport. There were 400 people queuing (if you could call it that). 4 passport control desks were operational. After 40 minutes in the queue I knew we would miss our flight! When our flight was called for final boarding I started to move forward asking people in front of us for permission to pass. I became very irate as my flight had been announced 'ready for departure' but still no call for us by name to come forward for boarding. We eventually cleared passport control where a very rude/ignorant official stamped our passports. We were running to the gate when an airport official asked us if we were on the Barcelona flight? He got on his walkie talkie and said 'don't take the bags off I have the passengers with me' then reopened the departure gate to let us through. We got on the flight. I will never travel through this airport again.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping N/A
no
4/10

Istanbul Sabiha Gökçen Airport customer review

(United Kingdom)

Nice clean and modern airport. But it is miles form Istanbul and transport options are not great. Very high prices for food and drink. Higher than any airport I have been to. This is counter productive as I didn't spend anything! £8 for a beer. The same applies to Ataturk as well. Advise to airport Managers - lower the prices and earn more revenue!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Istanbul Sabiha Gökçen Airport customer review

(Turkey)

SAW-ASR. In physical terms the airport has a nice wooden interior full of natural light yet in the terms of staff and organization it is a nightmare. Almost nobody speaks English excessive and rude security controls. Wi-Fi is available only through an authorization system available exclusively for people with Turkish sim- cards. Disappointing and infuriating. An international airport managed in a mindset of a local bus station. If the fares were right I would always fly to/from Ataturk instead.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
8/10

Istanbul Sabiha Gökçen Airport customer review

(United Arab Emirates)

Improved from five years ago in that public transport does reach airport. 80 mins from Taksim for 12 Lira. The airport is spacious and modern. Security were unfriendly and borderline rude. The business class lounge is very basic with only cold food and no wireless internet.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
2/10

Istanbul Sabiha Gökçen Airport customer review

(Turkey)

SAW-KYA. Ground staff have little English langauge skills. TK employees at TK counter. Same for security staff very impolite and rude no English knowledge in an international airport.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Istanbul Sabiha Gökçen Airport customer review

(United Kingdom)

Flying Easyjet to LGW. A pleasant enough airport no long lines but not much choice of food before or after passport control and very expensive. Duty free shop had a good choice and was reasonably priced. The down side was a totally disorganised gate check just before boarding; we were allowed to walk through with a water bottle we bought into the airport with us but other passengers had bottles taken off them they had purchased at the shop next door to the gate. people seemed to be wandering in and out of the gate area without any checks at all. A sign at the entry to the departures informs people that this is the worlds best airport!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Istanbul Sabiha Gökçen Airport customer review

I regularly fly through SAW airport for domestic flights especially to Izmir. The airport has a car parking sufficient enough to capacity however the desk for payment is with one clerk in an unfriendly and rude manner. After having a 1 hour flight you might face with long lines before the payment desk if you have the chance for on-line check-in remember to check-in to the front seats so that you will be able to get on the bus and pick-up an easy location to reach the airport first and if lucky enough you will have a front place in the payment line.
no
1/10

Istanbul Sabiha Gökçen Airport customer review

Probably the worst airport experience I've ever had on departure. Ridiculously overpriced cafe (the airside section of which is upstairs no escalator or lift) duty free shop was closed. We were almost forcibly frogmarched into very narrow crowded boarding queues for our Easyjet departure over 1/2 hour before the incoming flight had even landed. Eventually we were loaded onto a crowded bus which pulled out onto the tarmac then the driver got out switched off the engine and left us sweltering (it was a very hot day) for 5 or 10 minutes - only when a riot almost ensued did he get back in the bus and switch on the air conditioning. Our arrival and immigration however was very smooth with good transport connections. The E10 bus from the airport to Kadikoy ferryport then ferry to Eminonou is a very cheap and pleasant way to transfer if you are heading for the Sultanahmet area.
no
2/10

Istanbul Sabiha Gökçen Airport customer review

A bad experience with this new and quite small airport. On arrival we had to wait at immigration control and after a long wait it turned out that we were sold the wrong tourist visas. The counter for visas was already closed when immigration officers noticed wrong visas so we had to wait for the counter to open again. Oon the positive side - bus connections to Istanbul are cheap and very efficient. On departure: only a small part of departure lounge was open and about 300 hundred people had to wait in a small hall with about 50 seats!! People were lying and sitting on the floor and it was not very pleasant. The duty free shop is a comedy (expensive and virtually empty) and the only bar is overpriced.
no