✅ Trip Verified
| To start with, we arrived about 2 hours and a half earlier than our flight to the airport. We had to wait like more than half an hour for the passport control due to the congestion, noting that not all counters were available. Then, the staff were shouting on us to remove our shoes and get in the scanner machine and all do not speak English so we had many difficulties to understand what they want. How come that an international airport has only Turkish speaking staff, and rude staff. Next, we went to check in with tax refund process, and here, in this airport happens what does not happen in any airport in the world: They need to check your baggage, you have to open and search for the items in the airport in order to have your invoices stamped. What a shame. We got delayed due to this process, but still we were safe and on time. Due to the disorganization and the non helpful staff who were shouting on us and telling us to move faster when scanning our items, we lost a cell phone. We were told we had to go to the lost and found office and everyone you ask in this airport tells you to go in wrong directions so we got lost. We lost lots of time and we arrived at the gate 15 mins earlier, after running miles and miles to reach our gate after 15 mins of running. The staff taking care of checking passports was still available in the gate but refused to check our passports since boarding had ended 2 mins ago. We had to buy new tickets, even though we were at the airport and we checked in on time. Also to mention that we were told by the transfer desk of Turkish airlines and by the sales office of Turkish airlines that our bags were unloaded and they will be transferred to our new ticket. However, our bags arrived to Beirut with the flight that we missed, and when we were complaining about our bags they did not help us and were insisting that the bags are still in Turkey, till we showed them the pictures of our bags with our parents in Beirut, who managed to take them from Beirut international airport. I didn't receive any help from anyone in the airport and anyone from the airline staff, but I was always told wrong information and sent in wrong directions and even my bags were not organized to stay and arrive with my new flight. This flight and this airport is never to be recommended.