Istanbul Airport

Customer Reviews

5 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 584 reviews
3/10
5 star Skytrax Rating
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4/10

Istanbul Airport customer review

(Malaysia)

On my transit to Zagreb at this airport I landed with more or less 3 hours to spare. They were long queues everywhere (check-ins security check points immigration counters toilets duty free outlets). It took me nearly 2 hours and 30 minutes from getting my boarding pass until I arrived at the departure gate. For ease of mind have at least 4 hours while in transit at IST. In general the staff that I have encountered were fine but not overly friendly.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
7/10

Istanbul Airport customer review

(United Kingdom)

This is now a very busy hub airport for Turkish Airlines. A fair wait for aircraft to reach available airbridge or remote stand after touchdown. We used both the international and domestic terminals. Airbridges available for inbound flight from London and onward domestic flight to Bodrum. Remote stand and bus transfer to domestic terminal coming back. Airbridge available for flight back to London. Layover in either terminal was no longer than 1.5 hours. Fairly lengthy queues for non-Turkish passport holders at immigration. Certainly nothing of the order that non-EU passport holders would face on arrival in the UK. Immigration officers were efficient and good humoured. We had pre-purchased Turkish e-VISAs via the Turkish Government's web site and would definitely recommend that especially if arriving at particularly busy times or face an additional queue of 20+ minutes to obtain your Turkish visa then queue up for immigration control. As others have stated signage in the terminals in English is not good and could definitely be improved upon. Security screening staff were fine. Did not find them any better or worse than those at UK airports. Again as others have said plenty of places to eat and drink as long as you are prepared to pay the prices for food and drink (post security screening) which were as we anticipated expensive but comparable to other airports we've used. Toilets both gents and ladies were clean. There was plenty of seating available in both terminals at the times we used them. Overall a fair to good experience at an airport clearly nearing the limits of it's capacity.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
1/10

Istanbul Airport customer review

(United Kingdom)

Extremely rude staff very abrupt and most of them did not speak English will try and avoid travelling through this airport next time had to spend 7 hours at the airport due to flight delay with nowhere to sit. Transit queues very long food choice is ok but very expensive. Toilets cleanliness was fair considering the number of people passing through.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
na

Istanbul Airport customer review

Waiting time at immigration and passport control is horrible. I am travelling 2-3 times per month and almost every time I had to wait more than 45 mins. Airport signage (Information screens check-in and baggage) is difficult and less helpful. My flight number is very often not visible it shows randomly all codeshare flight numbers and this makes everything difficult. Restrooms smell restaurants are very expensive. Language Skills of Airport staff are very bad.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
7/10

Istanbul Airport customer review

(Canada)

Far too many flights and people jammed into the International terminal. Flight departed for Tel Aviv at 9.30pm. Departed gate on time but ended up 15th in line for take-off leading to a 30 minute delay. I arrived earlier in the day at approximately 1pm from Toronto. Passport control and visa services were fast and courteous. Duty Free prices were expensive. Food court overcrowded with uncomfortable seating (plastic flimsy chairs).
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
3/10

Istanbul Airport customer review

(Switzerland)

It claims to be a hub. It could be if would work in a proper manner. Passport control very slow seating availability very poor. Custom office for getting the stamp for VAT claim back is situated in an awful corner. Quick growth in terms of passengers number has not been followed by an adequate customer service implementation. Turkish style!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Istanbul Airport customer review

(Hong Kong)

Annoyingly loud hasty announcements. Rude staff at security checkpoints who could utter a few words in broken English. Security screening when entering the terminal building as well as having to go through it again at the gates. Obscenely high prices for a cup of tea or a burger. Lack or absence of signs and directions to guide passengers. Inadequate air conditioning. Luggage trolleys chained together and borrowing one requires a coin which you know you won't get back practically because you cannot ask your taxi driver to hold on. Extremely long passport lines for foreigners.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Istanbul Airport customer review

(United States)

Dirty. Uncomfortable. Dreadful. Unfortunately had to stay there for several hours while waiting for flight. Consistently rude and disagreeable airport employees from screeners onward.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Istanbul Airport customer review

(United States)

Airport was an intermediate stop. Overwhelmed disorganized not able to handle the large influx of passengers. Misleading signs inadequate signs. Long lines and very disorganized without knowledgeable personnel. People seemed incompetent to provide advice and directions. Did not speak English enough. Different people would provide different responses. Something was always missing to be provided by the next airport agent asked. Not particularly caring about the situation of the passengers being lost stranded having their flight delayed etc. Hopefully I will never pass through such an airport again.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Istanbul Airport customer review

(United States)

We recently traveled from Istanbul to New York. Spent 4 hours at Istanbul Ataturk Airport before we boarded the plane. This is a relatively small airport compared to other international airports around the world not much too see or do but meets the basic needs with several restaurants and cafes. There is a food court at one end with fast food stands very unattractive seating and lighting. When we came to our gate we wanted to use the bathrooms. The ladies restroom smelled of dense cigarette smoke. The stalls were dirty. There was no soap in the soap dispensers and no paper towel to use. It's obvious that the airport management does not care about the cleanliness of the bathrooms otherwise they would have installed smoke alarms in the bathrooms and employed more people to keep the bathrooms clean.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes