Istanbul Airport

Customer Reviews

5 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 598 reviews
3/10
5 star Skytrax Rating
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5/10

"Rude immigration staff"

(Angola)

Not Verified | Good food restaurants & shops open 24/7. Amenities available for a fee. Clean toilets. Landed and spent 45mins going round in circles. Signs are available but not places in visual sight. Napzone B gates beside children play area (no nap). Sleep Pods not sound poof noisy (no sleep). Pay for shower Airport Hotel is expensive! 1hr free WiFi for 5-15 hrs transit passengers. Rude immigration staff.
Experience At AirportArrival Only
Date VisitMay 2024
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
5/10

"Prepare some good running shoes"

(Switzerland)

Trip Verified | Massive airport without adequate ergonomy. Turkish airlines will taxi around the airport for 20 to 25 min getting to a gate, to then dump passengers in the middle of the tarmac. Once stopped we waited for a bus for another 15 min and disembarking took another 10 minutes. The buses were packed. Finally made it to an exit after another 15 minutes of driving. It took us just under an hour to move to the airport after landing. Then another 20 min walk to the transit section, speedy security another 10 min, followed by another 15 min walk to the departing gate. We made our flight only because the incoming was delayed. The above explain the electric centaurs zooming around with people, and the airport shuttle that are driving in the middle of the crowd. Prepare some good running shoes and plenty of time to transit. I wonder how this airport expects to expend even further. Good luck.
Experience At AirportArrival and Departure
Date VisitMay 2024
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
2/10

"food and drink prices are extortionate"

(United Kingdom)

Not Verified | Absolute rip off. The basic food and drink prices in Istanbul Airport are extortionate. One hour free WiFi too? Then you get scammed for anything after that! I unfortunately have to return home via this place but will never use Turkish Airlines again. Don’t let the bargain airfares attract you to transit in this place!
Experience At AirportTransit
Date VisitMay 2024
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
10/10

“staff at Transfers were amazing”

(Australia)

Trip Verified | After delayed flights from Athens, the staff at Transfers were absolutely amazing, couldn't do enough to get us on our next flight which was due to leave in 30 minutes. Thank you to the young lady behind the counter and the young man who helped us get through customs.
Experience At AirportDeparture Only
Date VisitMay 2024
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
yes
2/10

"exorbitant prices for food"

(United States)

Not Verified | I recently traveled through Istanbul Airport, and my experience was disappointing. One major drawback was the exorbitant prices for food, drinks, and shopping items. A simple coffee or sandwich set me back significantly more than expected, and even basic necessities in the retail shops were overpriced, making it hard to justify any purchases. Additionally, the airport seemed chaotic and overcrowded, with many passengers stranded and resorting to sleeping on the floors due to delayed or canceled flights. This led to a disorganized atmosphere, with people sprawled out across waiting areas, making navigation difficult. Overall, my time at Istanbul Airport was far from pleasant, and I hope to see improvements in the future.
Experience At AirportArrival and Departure
Date VisitJanuary 2024
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"airport is beautiful but its a big mess"

(Canada)

Not Verified | The airport is beautiful but its a big mess. The staff doesn't know English well and always guides you to the wrong place. In my case, the connecting flight was displayed and when i reached to the gate after walking for 30 minutes with my kids, they changed it again and then it was in the extreme opposite direction which means another 30-40 minutes walk. How can you expect someone to run to catch his flight with the kids for such a long distance? The signage is very good and helpful. Food area is also good and provide a good selection of food to the travelers.
Experience At AirportArrival and Departure
Date VisitJanuary 2024
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"not offer unlimited free wifi"

(Canada)

Trip Verified | Any airport that does not offer unlimited free wifi from my perspective, is not serving its passengers. Passengers can only get 1 hour free wifi by scanning their passport. Prices at the airport are higher than they need to be. Ground transportation is a bit of a mess with congestion and confusion. The airport is grand in design with a lot of wasted space - must be expensive to heat and cool? This airport like many new airports feels more like a shopping mall than a hub for air travel
Experience At AirportArrival and Departure
Date VisitApril 2024
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"seeing its visitors as walking wallets"

(Norway)

Trip Verified | Istanbul Airport has big ambitions but is far from the standards found at the best airports in the world. Although the building is spacious and open, passport control was fairly efficient with several gates to pass through, and bathroom facilities were modern and clean, these positives do not outweigh the many negatives. Firstly, food and drinks are extraordinarily expensive: 15 euros for a small beer, 40 euros for a kebab, 20 euros for a menu at McDonalds. For comparison, even in the most touristic areas of Istanbul, a large beer would typically cost about a third of that and would not come in a plastic cup. It just leaves you with a bitter taste of the airport seeing its visitors as walking wallets. The same vibe comes from the types of shops that occupy a large part of the airport. Maybe people willing to pay 50 euros for a simple airport meal are looking for a Louis Vuitton bag, but from the empty shops it seems that this audience is very limited. There is a huge Duty Free section, but they all sell exactly the same products. Secondly, WiFi is restricted and requires you to swipe your passport through a machine. Not only do you have no idea what is happening with that information (and why do they need my passport information in the first place?), it also just gives you one hour access. Not a standard that modern-day airports should have. Thirdly, boarding was chaotic despite our airline using boarding zones, but the gate crew did not care and just let everyone board at the same time. I would have been annoyed if I had paid for a ticket with priority boarding. Lastly, we used this airport for a city trip to Istanbul, but the airport is 40 kilometers away from the city center. That would not be such an issue if there was a simple public transport connection, but taking the metro requires you to change 4-5 times to reach downtown Istanbul, and the airport busses take 1.5 hours to reach a metro station on the outskirts of the city center. Luckily there are plenty of taxis around, but they come with a high chance of being scammed (our driver on the way back tried to make us pay twice). All in all, not the best experience.
Experience At AirportArrival and Departure
Date VisitApril 2024
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"extremely expensive prices"

(Spain)

Trip Verified | Spectacular airport with very poor services and extremely expensive prices. It makes no sense to be a transit Airport and give only 1 hour free Wifi, to have to pay for luggage cart, and that the cheapest menu like McDonald's is 20€ or even more. One soft drink or water is 6€. Worse experience than in Dubai, Doha, Madrid, Paris. Really It makes no sense.
Experience At AirportTransit
Date VisitMarch 2024
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"staff are not easy to communicate with"

(United States)

Trip Verified | Firstly, this airport is big and has concourses from A to F. To get from one concourse to the other, you are required to get to a central main area. I arrived at concourse F and my next flight was from concourse B. With what might seem as a reasonable connection time, at this airport, you have to have more. There are no buses, monorails, or modes of transport from one concourse to the other. Distances are vast and it is always crowded. If you are anything thing but a fit youngster, you are in for a anxious and stressful trek after a long flight. Remember that gates close 15 minutes before departure. Now, there are these youngsters on Segways with a seat that can transport you from one gate to the other. It blew my mind that they charge US$20 for that service. There are golf carts that can take you around but they are so few given the immense distance to be covered. I wonder how many people miss their connections. One other thing that I noted was that the airport staff including those at the transfer and help desks are poor English speakers and get defensive and rude when they cannot communicate coherently. At the gates, boarding is chaotic. If you are boarding a flight to the US, the additional screening of in cabin luggage and of the person is a sham. 4-5 people are packed to small table and are asked to lay all your in cabin luggage, empty all your pockets, watches, belts, wallet, etc. There is absolutely no room and I saw people trying to sort out their cell phone from their neighbors belongings. All the while the people who are supposed to be screening are literally shouting and herding passengers through. So much for security screening. Everything at this airport is expensive. Consider that the country's inflation stands at above 60%. If you are connecting through this airport, give yourself plenty of time. There are enough distractions to lure you to shop as the airport is one big shopping mall. Stay focused or you will miss your flight. And, the ground staff are not easy to communicate with. Good luck.
Experience At AirportArrival and Departure
Date VisitMarch 2024
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Shopping 12345
Airport Staff 12345
no