Indianapolis Airport

Not Verified | Had a flight leaving late. So disappointed that everything was already closed. Ridiculous! The only food available was a snack machine that didn’t work. Thank goodness the bartender at The Fan Zone bar, which should have closed at 9pm, stayed open for a sizeable number of us travelers. No restaurant, Hudson store, candy shop - nothing - open. Can’t one or two places stay open at least until 10pm?

✅ Trip Verified | Literally everything closes at 8pm. No food. No drink. I have never seen anything like this. Terrible. I would have eaten before arriving to the airport if I had known this was such a barren wasteland.

Not Verified | 8:30 P.M. on a Monday night, no restaurants open (other than fast food). No beer/wine/cocktails available in the whole airport, even outside of security. I just busted my butt working for four days at my elderly parent's yard and flying home sore, but happy to have spent time with them. Four days of hard labor vacation and I can't relax with a beer and a burger.

Not Verified | Horrendous treatment by TSA on March 18, 2022. I would not fly out of here again. Extremely rude, unfriendly and unhelpful.

✅ Trip Verified | I been through many airports and no one airport is the same other than it is an airport with like amenities and services. However like amenities and services do vary in traveler experience. Indianapolis Airport is by far the best at everything. It has a casual laid back atmosphere but it’s efficient in all aspects of getting passengers to and from their positions whether you are coming or going. The bathrooms are clean and in working order. Food vendors are unique and suitable and quick to get you in and out. The next closest airport to Indy I would have to say is Phoenix.

✅ Trip Verified | It's 3.30 on a Sunday afternoon. Both coffee shops and the 3 quick pick restaurants are closed. This forces people to have to pay $11 for for sandwich that's possibly been in a cooler for 3 days. Do better.

Not Verified | Maintenance/janitorial guys - using their mask for their beards only - walking around boldly with nose and mouth not covered - watched them for some time and they seem to be intentionally not following guidelines - we're all in this together and need to follow health guidelines.

✅ Trip Verified | Overall, this is a good--even excellent--airport. However, once my husband required a wheelchair to get to and from the gates, we encountered a significant and repeated service deficiency. This last trip was not, unfortunately, an anomaly. We called ahead, followed instructions to call again when we were within ten minutes of the airport. No wheelchair. The attendants at curbside luggage called again, and pointed to a bench where we were to wait for the chair. Twenty minutes elapsed; no chair. I asked at the service desk. Another ten minutes and no chair. I finally found one and pushed him most of the way to the concourse when a wheelchair attendant finally appeared and took him the rest of the way. We have not encountered this in any other airport. If we had not had similar, repeated problems at Indianapolis International, I would not complain. This is really unacceptable.

❌ Not Verified | Indianapolis International Airport is great. Since it is relatively new, the inside is very clean and well-maintained. Compared to other US airports, it's significantly less crowded. The waiting areas by the gates are very nice with USB chargers and outlets, and there are many great stores and restaurants in the terminals. Baggage claim is nice and checking in is easy. Before you even go through security, there is a very nice food court. Staff are always friendly and parking is convenient.

The five storey parking garage has the same color scheme, and relative letter/number combinations on each floor. I never dreamed this was possible, so spent more than an hour wandering back and forth on the same floor figuring I must have missed my car. This was while I was dragging three bags and I'm 74 years old. The first person I asked after 1/2 hour said of course the number scheme was different on each floor. Exhausted, I finally returned to terminal where they told me number and colors identical on each floor. So I found my car on third floor I tried. This can be fixed easily in the future by putting a sign at end of each row facing the center access on each floor (maybe 20-30 signs per floor) reading Color, Lettering, Numbering scheme identical on each floor.