Indianapolis Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 15 reviews
6/10
No Skytrax Rating
Sort Reviews by :
Show
10/10

"It has a casual laid back atmosphere"

(United States)

Trip Verified | I been through many airports and no one airport is the same other than it is an airport with like amenities and services. However like amenities and services do vary in traveler experience. Indianapolis Airport is by far the best at everything. It has a casual laid back atmosphere but it’s efficient in all aspects of getting passengers to and from their positions whether you are coming or going. The bathrooms are clean and in working order. Food vendors are unique and suitable and quick to get you in and out. The next closest airport to Indy I would have to say is Phoenix.
Experience At AirportArrival and Departure
Date VisitJuly 2021
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Staff 12345
yes
6/10

"Do better"

(United States)

Trip Verified | It's 3.30 on a Sunday afternoon. Both coffee shops and the 3 quick pick restaurants are closed. This forces people to have to pay $11 for for sandwich that's possibly been in a cooler for 3 days. Do better.
Experience At AirportArrival and Departure
Date VisitJune 2021
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
6/10

"they seem to be intentionally not following guidelines"

(United States)

Not Verified | Maintenance/janitorial guys - using their mask for their beards only - walking around boldly with nose and mouth not covered - watched them for some time and they seem to be intentionally not following guidelines - we're all in this together and need to follow health guidelines.
Experience At AirportDeparture Only
Date VisitFebruary 2021
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
8/10

"repeated service deficiency"

(United States)

Trip Verified | Overall, this is a good--even excellent--airport. However, once my husband required a wheelchair to get to and from the gates, we encountered a significant and repeated service deficiency. This last trip was not, unfortunately, an anomaly. We called ahead, followed instructions to call again when we were within ten minutes of the airport. No wheelchair. The attendants at curbside luggage called again, and pointed to a bench where we were to wait for the chair. Twenty minutes elapsed; no chair. I asked at the service desk. Another ten minutes and no chair. I finally found one and pushed him most of the way to the concourse when a wheelchair attendant finally appeared and took him the rest of the way. We have not encountered this in any other airport. If we had not had similar, repeated problems at Indianapolis International, I would not complain. This is really unacceptable.
Experience At AirportArrival and Departure
Date VisitDecember 2018
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
10/10

"very clean and well-maintained"

(United States)

Not Verified | Indianapolis International Airport is great. Since it is relatively new, the inside is very clean and well-maintained. Compared to other US airports, it's significantly less crowded. The waiting areas by the gates are very nice with USB chargers and outlets, and there are many great stores and restaurants in the terminals. Baggage claim is nice and checking in is easy. Before you even go through security, there is a very nice food court. Staff are always friendly and parking is convenient.
Experience At AirportArrival and Departure
Date VisitMarch 2018
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
1/10

"I must have missed my car"

(United States)

The five storey parking garage has the same color scheme, and relative letter/number combinations on each floor. I never dreamed this was possible, so spent more than an hour wandering back and forth on the same floor figuring I must have missed my car. This was while I was dragging three bags and I'm 74 years old. The first person I asked after 1/2 hour said of course the number scheme was different on each floor. Exhausted, I finally returned to terminal where they told me number and colors identical on each floor. So I found my car on third floor I tried. This can be fixed easily in the future by putting a sign at end of each row facing the center access on each floor (maybe 20-30 signs per floor) reading Color, Lettering, Numbering scheme identical on each floor.
Experience At AirportArrival and Departure
Date VisitJanuary 2017
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
10/10

Indianapolis Airport customer review

(United States)

I've been through Indianapolis many times as I live in the area, and the airport is fantastic. Security here is a breeze and there are decent food choices before and after security as well. The airport is also extremely easy to navigate and is definitely visually pleasing.
Experience At AirportArrival and Departure
Date VisitJune 2015
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
yes
5/10

Indianapolis Airport customer review

(United States)

I've departed and arrived at IND several times but only once at the new terminal. It's quite an improvement over the old terminal. As a departing passenger you'll walk in to your airlines check-in area where check-in and baggage drop is very easy. Then you enter Civic Plaza which is a a food court/shopping area which is open to the public. As you enter Civic Plaza the domestic terminal Terminal A is on your right and Terminal B the international terminal is on your left. I generally fly early in the morning and security is a breeze at that time. After you get into your terminal you can go between the 2 terminals freely without having to go back through security. There's plenty of seating at the gates. There is plenty of shopping and eating on the airside. The food is also very affordable as the airport had to agree to keep the food at street prices with just an extra 1% tax on it. Overall a great place to start and/or end a trip.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Indianapolis Airport customer review

(United States)

Modern new terminal and a pleasurable experience. it is extremely easy to navigate compared to other airports around the country. It is very wide airy and open. Check in is easy and the terminal has many amenities. It feels like a nice food court or outlet store with many shops and restaurants to stop at. The art inside the terminal and concourses are a nice touch. Security is fairly quick and easy. Both of the concourses are identical in design. They are fairly short so no long walks like in Denver. Inside the terminal there are family restrooms and clear signs. Kids can watch their favorite TV show and there is adequate gate seating.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Indianapolis Airport customer review

The new IND terminal is excellent. Built along the architectural lines of HKG airport it is spacious and well-designed. Dining opportunities abound both inside and outside the secure areas and the moving walkways are well-spaced and speedy. The lavatories are clean and open and baggage claim well-lit and possesses sufficient signage. The only downside to this facility is the purpose-built security area which is designed well but still staffed by the TSA which means that the humiliation and incompetence zone includes slow-moving lines constant barking from the agents and inconsistent application of nebulous security rules.
no
1 to 10 of 15 Reviews