Incheon Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 167 reviews
6/10
No Skytrax Rating
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5/10

Incheon Airport customer review

(United States)

The airport is extremely clean. The duty free had a good variety from electronics to cosmetics to chocolate. It was nice to see there were several cultural experiences placed around the airport. How many of us go through an airport and learn nothing of the country we are in. I have very limited Korean skills but it seemed most everyone knew English. The first time through we left the airport for an off property hotel stay but on the way back we used the transit hotel. Immigration and customs was fast and efficient the line to come back in moved quickly as there was a lot of places to enter as well as staff. If I had one complaint about ICN it would be the smoking they have rooms to smoke but either the air handling was broken or not efficient; you could smell the smoking rooms from a distance. The transit hotel was up to western standards however the bathroom was a little dated and needed a coat of paint. But you never really need a five star transit hotel if you are only there for 6 hours. Incheon International has a 5-Star Airport rating well deserved!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Incheon Airport customer review

(United States)

ICN has a separate terminal in the centre of Seoul where you can check in for the flight including baggage and immigration. Each time it saves me a lot of time and effort.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Incheon Airport customer review

(India)

Incheon airport is like a mini city. Very well illuminated and user-friendly. Immigration was smooth and fast friendly officers. Baggage area very wide and the signs are very clear. Good facilities and shopping areas. Free wifi and good seating areas; plenty of space. Good airport to transit through.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Incheon Airport customer review

(Australia)

With my very limited Korean (emphasis on the very) the staff at shops customs immigration were even more willing to help me out where necessary. Due to the overnight stop required for my connection I needed to enter the country. Despite what was stated by crews on my flight from Sydney it should be noted that despite only being in the country for 20 hours due to entering the country forms do need to be filled out. Slightly perplexed by the added security check on my last flight back to Sydney when all passengers subject to another security check for liquids at the gate resulting in removal of a bottle of Coke I had innocently purchased in the post-security area being removed "for security purposes". Quite obscure. Other than this a joy to use.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Incheon Airport customer review

(Netherlands)

Quiet and clean the most stress-free facility easy to navigate and transit processes are trouble-free. Preferred it to Changi in many ways (smaller therefore easier to go around) and the underground connection between the terminals is super fast.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Incheon Airport customer review

(United States)

On the 4th floor there's a resting spot where you can chill out and sleep. There is also free wifi I was able to upload all my pictures onto facebook from all my travels. Restaurants are everywhere and have various prices. Airport was super clean!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Incheon Airport customer review

(Australia)

Duty free shopping fantastic food and the staff are excellent. All the amenities are in good condition. There is a pharmacy available or you can just tell the airport staff what you need and they will direct you to the correct location.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Incheon Airport customer review

(France)

Excellent airport flying to Korea with Asiana it took about 15 minutes from the time the plane touched the ground to the exit of the airport. Queuing at immigration took 2 minutes and my luggage was on the carpet when I reached it. This my fastest arrival experience at a major international airport. When departing from Incheon however realizing I had forgotten to return a key to my hosts as I was about to go through the hand luggage check. Since there is no post office nor mail box where I could send the key past the luggage check I wanted to step back but was not allowed to do so even though my luggage had not yet been scanned. Going through getting my boarding card stamped for exiting again and then walking back to the post office took a long time. Then with 30 minutes left before boarding time it was impossible to get something korean to eat as all food places were too busy and asked for 45 minutes wait! So Incheon airport definitely needs a few more restaurants. It lacks any architectural style but for all the rest it is just perfect.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Incheon Airport customer review

(United States)

The best airport I have been in. It's clean it is well laid-out and facilities are fantastic. It is very user friendly. The showers upstairs are a real gift. We brought our own towels and showered for free. With Korean Air boarding passes we paid $21 per person to get into the Hub Lounge - includes a buffet meal with drinks alcohol and dessert. Hub Lounge also offered free WI FI and internet computers but these are also available for free throughout the airport. The rest rooms throughout the airport are constantly cleaned. The signs over the water fountains proclaim that the water is purified. The normal seats at the gate must be designed to allow for sleeping; they are comfortable without arm rests. I slept for an hour both times we were there. We considered using the Transit Hotel (near the Hub Lounge and showers) but decided against it based on our own needs. We had layovers of 4 and 6 hours and the Transit Hotel was going to cost $125. If I had one of those 24 hour layovers I probably would have taken the advice of others and taken a free shuttle to one of the off-site hotels.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Incheon Airport customer review

(United States)

We had about a 2-hour layover between flights and ICN is perhaps the best airport in the world for making connections. The signage is easy to read the staff are helpful with non- Korean speakers and the terminal layout makes it easy to move between gates. The terminal is immaculate and the shopping/dining options looked outstanding although we didn't have time to explore.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no