Incheon Airport

Customer Reviews

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Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 161 reviews
6/10
No Skytrax Rating
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5/10

Incheon Airport customer review

(Australia)

Duty free shopping fantastic food and the staff are excellent. All the amenities are in good condition. There is a pharmacy available or you can just tell the airport staff what you need and they will direct you to the correct location.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Incheon Airport customer review

(France)

Excellent airport flying to Korea with Asiana it took about 15 minutes from the time the plane touched the ground to the exit of the airport. Queuing at immigration took 2 minutes and my luggage was on the carpet when I reached it. This my fastest arrival experience at a major international airport. When departing from Incheon however realizing I had forgotten to return a key to my hosts as I was about to go through the hand luggage check. Since there is no post office nor mail box where I could send the key past the luggage check I wanted to step back but was not allowed to do so even though my luggage had not yet been scanned. Going through getting my boarding card stamped for exiting again and then walking back to the post office took a long time. Then with 30 minutes left before boarding time it was impossible to get something korean to eat as all food places were too busy and asked for 45 minutes wait! So Incheon airport definitely needs a few more restaurants. It lacks any architectural style but for all the rest it is just perfect.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Incheon Airport customer review

(United States)

The best airport I have been in. It's clean it is well laid-out and facilities are fantastic. It is very user friendly. The showers upstairs are a real gift. We brought our own towels and showered for free. With Korean Air boarding passes we paid $21 per person to get into the Hub Lounge - includes a buffet meal with drinks alcohol and dessert. Hub Lounge also offered free WI FI and internet computers but these are also available for free throughout the airport. The rest rooms throughout the airport are constantly cleaned. The signs over the water fountains proclaim that the water is purified. The normal seats at the gate must be designed to allow for sleeping; they are comfortable without arm rests. I slept for an hour both times we were there. We considered using the Transit Hotel (near the Hub Lounge and showers) but decided against it based on our own needs. We had layovers of 4 and 6 hours and the Transit Hotel was going to cost $125. If I had one of those 24 hour layovers I probably would have taken the advice of others and taken a free shuttle to one of the off-site hotels.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Incheon Airport customer review

(United States)

We had about a 2-hour layover between flights and ICN is perhaps the best airport in the world for making connections. The signage is easy to read the staff are helpful with non- Korean speakers and the terminal layout makes it easy to move between gates. The terminal is immaculate and the shopping/dining options looked outstanding although we didn't have time to explore.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Incheon Airport customer review

(United States)

The airport is perfect. The gate area is stunning hardwood floors comfy seats and huge windows. Their bathroom is excellent and the cleanest I've used in airport. A lot of shopping as well as food choices western and Asian. Staff very friendly. The internet lounge was nice free wi-fi and you don't have to bring your own computer since they have free laptops to use. I like the entire atmosphere of the airport although we departed to JFK at 8PM where a lot of flights are also departing it didn't feel cramped at all.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Incheon Airport customer review

(United States)

We flew into Incheon from LAX for a seven hour layover before our flight to Harbin. We've gone through airports around the world and Incheon tops them all and by a huge margin.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Incheon Airport customer review

(South Korea)

I live in Seoul and use this airport quite a lot. It is very good in most aspects. My two pet grips are the terrible train out to the satellite terminal and the taxi rank. The train is frustrating especially when arriving after a long flight. It seems to add another 15 to 20 minutes on the whole experience. The taxi ranks for various destinations are very unclear and it is not organised by the airport which is strange given the staffing level of the rest of the facility. You have to dodge all the touts and it is confusing to find the correct taxi for where you want to go.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Incheon Airport customer review

(Netherlands)

Incheon is clean well-signed and efficient. There were hardly any queues at immigration although the bag drop was a little slow. There are plenty of shopping outlets after security.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Incheon Airport customer review

(United States)

Wonderful transit airport. There are free shower facilities on the upper level of the departure terminal near Asiana and star alliance lounges. Showers wonderful and beautiful in private rooms. Towel rental is USD$2 each and shower kit USD$6. They accept USD and KRW. There is also a rest area with chaise lounges next to the shower facilities and children's play area an internet station and a TV room with comfortable chairs. There are also massage facilities there and a transit lounge with internet access and buffet meal for a price. Very reasonable price as Asiana transit passengers get 40% off.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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5/10

Incheon Airport customer review

(United States)

Very modern airport. The concourses are quite long but there are people-movers and even club cars to get passengers to where they need to go. The transit hotel where passengers can get a room shower massage internet/entertainment and something to eat seems like a good idea to me though I didn't check it out personally. It did seem to me that ICN is more like a duty- free mall - lots of designer names and prices to match. There are also lots of places to eat and their prices are also high (I paid $2.00 for a can of soda pop). The terminal itself is very clean and bright the waiting areas are large with big flat-screen TVs (usually with Korean programming) and the seating is comfortable. I found at least 2 internet kiosks there are 3 money exchanges and the employees are friendly and helpful. I didn't have to go through customs but I did have to go through security inspections which were quick and painless. It seems like they plan it so that your arrival gate isn't too far from your next departure gate.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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