Incheon Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 161 reviews
6/10
No Skytrax Rating
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5/10

Incheon Airport customer review

(China)

It was one of the best airport I have ever been to. Most of time my business trip went through Singapore or Hong Kong. This Incheon was the best. Especially it is really clean compared to two other main ones mentioned above. Airport Layout was very simple and straightforward. Easy to understand. Staff are kind. Only thing negative was shopping experience - it doesn't offer extensive shopping choices.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Incheon Airport customer review

(Japan)

On a flight from Japan-LAX I had a 13 hr layover in Seoul. Security is very quick customs was a bit slow but I don't think that was anyone's fault. It's very clean and modern and great for transit. I took advantage of the rest area free Internet and free shower rooms. My flight didn't leave until 1.30am but the whole airport shuts down at 10pm leaving me with nothing to do for 3 hrs. Places that were supposed to be open were unmanned on one side of the airport and manned by a girl on a cell phone on the other. I would hope that with all the late flights they have coming through Incheon they would add some more late night services.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Incheon Airport customer review

(South Korea)

Very clean nice temperature control wide range of choices at duty free shops delicious food very fast security check & immigration process friendly staff. Free wi-fi everywhere and love the Naver Square where you can choose any laptop and use it as long as you want. Very easy to navigate even if it is your first time at ICN. Swift connections and chairs are comfortable enough to sleep on. I've been to many airports but I still believe ICN is the best airport in the world.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Incheon Airport customer review

(United States)

I had a chance to visit Incheon Airport in Korea one of the most advanced and attractive airports in the world recently during my business trip. The first impression I got when I stepped in was a very clean and well-organized layouts. All the facilities and stores around were easily noticed and the signages were well positioned to guide people in the building. In addition to the outstanding structures in hardware standpoints they also give excellent cultural events regularly inside of the airport at free of charge to visitors. When I was there they showed some kind of Chinese acrobat performance on the open stage centred 1st floor of the building. Many people were enjoying the show with big applause and it seems they never got bored waiting for their flights or someone arriving. The event schedule let me know that almost every week they are having a couple of such good events not just one time in a certain period of time. I really enjoyed the show and had a pleasant experience.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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5/10

Incheon Airport customer review

(United States)

The airport is extremely clean. The duty free had a good variety from electronics to cosmetics to chocolate. It was nice to see there were several cultural experiences placed around the airport. How many of us go through an airport and learn nothing of the country we are in. I have very limited Korean skills but it seemed most everyone knew English. The first time through we left the airport for an off property hotel stay but on the way back we used the transit hotel. Immigration and customs was fast and efficient the line to come back in moved quickly as there was a lot of places to enter as well as staff. If I had one complaint about ICN it would be the smoking they have rooms to smoke but either the air handling was broken or not efficient; you could smell the smoking rooms from a distance. The transit hotel was up to western standards however the bathroom was a little dated and needed a coat of paint. But you never really need a five star transit hotel if you are only there for 6 hours. Incheon International has a 5-Star Airport rating well deserved!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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5/10

Incheon Airport customer review

(United States)

ICN has a separate terminal in the centre of Seoul where you can check in for the flight including baggage and immigration. Each time it saves me a lot of time and effort.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Incheon Airport customer review

(India)

Incheon airport is like a mini city. Very well illuminated and user-friendly. Immigration was smooth and fast friendly officers. Baggage area very wide and the signs are very clear. Good facilities and shopping areas. Free wifi and good seating areas; plenty of space. Good airport to transit through.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Incheon Airport customer review

(Australia)

With my very limited Korean (emphasis on the very) the staff at shops customs immigration were even more willing to help me out where necessary. Due to the overnight stop required for my connection I needed to enter the country. Despite what was stated by crews on my flight from Sydney it should be noted that despite only being in the country for 20 hours due to entering the country forms do need to be filled out. Slightly perplexed by the added security check on my last flight back to Sydney when all passengers subject to another security check for liquids at the gate resulting in removal of a bottle of Coke I had innocently purchased in the post-security area being removed "for security purposes". Quite obscure. Other than this a joy to use.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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5/10

Incheon Airport customer review

(Netherlands)

Quiet and clean the most stress-free facility easy to navigate and transit processes are trouble-free. Preferred it to Changi in many ways (smaller therefore easier to go around) and the underground connection between the terminals is super fast.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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5/10

Incheon Airport customer review

(United States)

On the 4th floor there's a resting spot where you can chill out and sleep. There is also free wifi I was able to upload all my pictures onto facebook from all my travels. Restaurants are everywhere and have various prices. Airport was super clean!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no