Incheon Airport

Transferred yesterday without a problem. Staff at Heathrow had already checked us on the second flight so I already had a boarding pass. Couldn't have been easier compared with experiences in some airports Great design plenty of comfort and places to eat/drink plus entertainment.

Visually and in design this is a top-quality airport unfortunately the design features are outweighed by the transit system in place by the security people. They do not seem interested in moving people through quickly and are somewhat rude. There was only 1 security line in use for our entire airplane of people trying to get to their connecting flights. The security staff are wandering around in little packs apparently on breaks laughing and smiling while you stand in the single file line with 100 of your fellow passengers trying to get through transit security. If they fix this human/security/staffing problem the Incheon airport will truly be one of the best.

Transfer system is appalling. Needed to get boarding pass for onward flight. Found out the desk is in another terminal. Take the shuttle and find out they wont open for my flight for 3 hours. Unable to go back to other Terminal where I can book myself into a lounge and end up stuck for 5 hrs in discomfort rather than relaxing in a lounge.

The cleanliness standards are excellent airport is convenient and well designed. Transportation to Seoul is affordable and frequent and the immigration staff are welcoming. My transit upon arrival from the U.S. was efficient and my luggage although not business arrived seamlessly and with very minimal wait. The facilities offer Korean entertainment lounges and spa/hotel facilities which transit passengers may use.

One of the best airports I have been to - great facilities thoughtfully planned. A nice addition are the presence of volunteers to help direct passengers to the shops/terminals they wish to go. The transit lounge is open to all passengers is a much-appreciated bonus. Check-in personnel were efficient and pleasant. The security staff were polite.

Beautifully designed and plenty of shopping and services but do not book a transit time here of less than 1.5 hours as you won't make it. Passengers in-transit need to go through a separate security screening and for some reason the Ministry of Justice officials refuse to put more than one team of screeners at either of the transit area security posts. This means your Airbus 380 arrives with say 200 passengers who are transiting through to other destinations suddenly appearing at a security checkpoint manned by 2 screeners. The airport was designed for multiple lanes but for some reason the Ministry doesn't use them. In my case we had the full gamut of angry passengers crying babies people needing to use the facilities but unable to leave the line and the inevitable missed flights because of 1 hour long transit security lines. I thought my experience might have been a quirk/unusual but upon my arrival in Phnom Penh and several days here comparing notes with others this is a widespread complaint about Seoul Incheon.

Went from the Central Bus Station in Seoul where you can both check-in and go through immigration. You use normal security then the VIP queue for immigration and thus get a time advantage. The airport is good - only limitation being that some of the duty free sells in USD and catering is not extensive.

Good relaxing lounges with internet for free. Good shopping selection and transport to city centre no long queues to get in or out. Spotless. All in all great.

It was one of the best airport I have ever been to. Most of time my business trip went through Singapore or Hong Kong. This Incheon was the best. Especially it is really clean compared to two other main ones mentioned above. Airport Layout was very simple and straightforward. Easy to understand. Staff are kind. Only thing negative was shopping experience - it doesn't offer extensive shopping choices.

On a flight from Japan-LAX I had a 13 hr layover in Seoul. Security is very quick customs was a bit slow but I don't think that was anyone's fault. It's very clean and modern and great for transit. I took advantage of the rest area free Internet and free shower rooms. My flight didn't leave until 1.30am but the whole airport shuts down at 10pm leaving me with nothing to do for 3 hrs. Places that were supposed to be open were unmanned on one side of the airport and manned by a girl on a cell phone on the other. I would hope that with all the late flights they have coming through Incheon they would add some more late night services.