Incheon Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 161 reviews
6/10
No Skytrax Rating
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10/10

Incheon Airport customer review

(United States)

When my son had an unanticipated layover of around 9 hours due to aircraft mechanical issues he was able to find a reasonably priced meal a small efficiency 'cubicle' and a shower and get about 6 hours sleep - all for a reasonable price. This was without leaving the secured area of the airport. Helpful staff clean facilities and very convenient.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
10/10

Incheon Airport customer review

(Latvia)

Arrival at Concourse A and departure from Concourse A. Fantastic airport - short waiting time at immigration and security control points fast check-in good duty free shops fast luggage handling. On the 4th floor are armchairs for relaxing. Almost all shops are closed after 10 pm at main terminal but at Concourse A most of shops are open until the last flight.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
9/10

Incheon Airport customer review

(United Kingdom)

Transferred yesterday without a problem. Staff at Heathrow had already checked us on the second flight so I already had a boarding pass. Couldn't have been easier compared with experiences in some airports Great design plenty of comfort and places to eat/drink plus entertainment.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
3/10

Incheon Airport customer review

(United States)

Visually and in design this is a top-quality airport unfortunately the design features are outweighed by the transit system in place by the security people. They do not seem interested in moving people through quickly and are somewhat rude. There was only 1 security line in use for our entire airplane of people trying to get to their connecting flights. The security staff are wandering around in little packs apparently on breaks laughing and smiling while you stand in the single file line with 100 of your fellow passengers trying to get through transit security. If they fix this human/security/staffing problem the Incheon airport will truly be one of the best.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Incheon Airport customer review

(Australia)

Transfer system is appalling. Needed to get boarding pass for onward flight. Found out the desk is in another terminal. Take the shuttle and find out they wont open for my flight for 3 hours. Unable to go back to other Terminal where I can book myself into a lounge and end up stuck for 5 hrs in discomfort rather than relaxing in a lounge.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping N/A
no
10/10

Incheon Airport customer review

(United States)

The cleanliness standards are excellent airport is convenient and well designed. Transportation to Seoul is affordable and frequent and the immigration staff are welcoming. My transit upon arrival from the U.S. was efficient and my luggage although not business arrived seamlessly and with very minimal wait. The facilities offer Korean entertainment lounges and spa/hotel facilities which transit passengers may use.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Incheon Airport customer review

(Malaysia)

One of the best airports I have been to - great facilities thoughtfully planned. A nice addition are the presence of volunteers to help direct passengers to the shops/terminals they wish to go. The transit lounge is open to all passengers is a much-appreciated bonus. Check-in personnel were efficient and pleasant. The security staff were polite.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Incheon Airport customer review

(United States)

Beautifully designed and plenty of shopping and services but do not book a transit time here of less than 1.5 hours as you won't make it. Passengers in-transit need to go through a separate security screening and for some reason the Ministry of Justice officials refuse to put more than one team of screeners at either of the transit area security posts. This means your Airbus 380 arrives with say 200 passengers who are transiting through to other destinations suddenly appearing at a security checkpoint manned by 2 screeners. The airport was designed for multiple lanes but for some reason the Ministry doesn't use them. In my case we had the full gamut of angry passengers crying babies people needing to use the facilities but unable to leave the line and the inevitable missed flights because of 1 hour long transit security lines. I thought my experience might have been a quirk/unusual but upon my arrival in Phnom Penh and several days here comparing notes with others this is a widespread complaint about Seoul Incheon.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Incheon Airport customer review

(Gambia)

Went from the Central Bus Station in Seoul where you can both check-in and go through immigration. You use normal security then the VIP queue for immigration and thus get a time advantage. The airport is good - only limitation being that some of the duty free sells in USD and catering is not extensive.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Incheon Airport customer review

(Spain)

Good relaxing lounges with internet for free. Good shopping selection and transport to city centre no long queues to get in or out. Spotless. All in all great.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no