Incheon Airport

Not Verified | Insane long lines through security. Very limited food and drink options, huge queues for what is actually open. Forget getting a glass of wine. People jostle over seating and the hospitality staff are anything but hospitable. Horrid place to wait for flight.

✅ Trip Verified | Great free wifi, very clean bathrooms, peaceful airport. But strangely rude staff at the coffee shop and Dunkin’ Donuts. I ordered a coffee and asked for a little milk or cream. The barista pointed behind me, gesturing like,“there’s the milk” but there’s nothing there. So I ask again and then he says, “it’s in there” and points at the coffee, but no milk. So I go over to the Dunkin’ Donuts and buy 2 donuts that I didn’t even want, to be polite, and then ask for a little milk or cream, and the lady immediately became quite rude. I said I would pay for it .. anyway, very strange that they’d be a jerk about giving a little milk for their nasty coffee. And maybe learn how to brew coffee that doesn’t taste like its from a gas station.

Not Verified | The on-arrival COVID testing process is atrocious. The app that must be used is completely worthless (in English). The app does not recognize major airports (such as Toronto, or even Canada). The instructors are nonsensical. The Incheon Airport Authority has outsourced the testing to a local hospital which has no experience. It took me 45 minutes to complete the registration. There are no staff to help. Avoid any COVID testing at the airport.

Not Verified | Incheon airport was amazing. Everywhere was really clean and staff were very friendly. It was very empty and there were a lot of restaurants to sit on and hang out. WiFi is awesome if you ask me and there was no queuing at all. Very impressed!

✅ Trip Verified | Really disappointed with Incheon international airport. I am a photographer who use film and I came here for a transit. During the security check, I ask for a hand check for my films but they refused it (films are very sensitive to light. if it goes through the scanner, the x ray will exposed the films and damage them). However, I understand that it it a regulation that everything needs to pass through the scanner. but every airport that is called international airport allows you a hand check or they announce to you that the scanner will not damage your film up to ISO 800 or 1600 or whatever. This is the worst experience airport I have been to and of course, my films that passed to that scanners are damaged. I will never never come again and if you are film photogapher out there, be careful.

✅ Trip Verified | Terminal 2 is clean and wide with clear directions. The speed of arrival process including immigration and baggage claiming is within 30 minutes. Also, the well designed transportation center offers convenient services including limousine bus, airport express train and taxi. As for the departure process, there are self check-in kiosks and self bag drop machines that improve the waiting time. Lots of duty free shops.

Not Verified | Horrendous! Three hour queue for immigration. Only 2 coubters open to deal with hundreds of people arriving. Staff are horrendously rude. And when you eventually get out there are no taxis available and the trains stop running at night time. Was told the taxi queue time was around 2 hours and the queue for the bus was around 3 hours. Almost all food outlets are shut after 22.00. Sadly Korea seems to be a province of China now where every person is treated like an animal. Such as shame as years ago this was a lovely airport.

✅ Trip Verified | Queuing at ICN has become a real shame - flying business (no fast track), spent > 1 h in the queue at security and immigration at 10pm. I used to praise ICN vs CDG when I lived in Seoul years back, now even CDG looks great compared to what I just experienced.

Not Verified | It was Friday night. They had no taxis at all. All benches in the departure zone were occupied with people trying to get some sleep. Quite some people were sleeping on the floor. That’s just the shame

✅ Trip Verified | Everything closes early at night 21:00 and there's nowhere to eat or drink. Most of the duty-free shops are closed. The only thing there is to do is to walk for miles and miles and stare and the closed shops. Very disappointing. There's only one lounge for 300 people. The rest of the lounges don't allow you in if you're not a Star Alliance member. I've been all over the world and I can safely say this airport is in the bottom 5. Very disappointed