✅ Trip Verified
| I felt that I wanted to review Incheon Airport now having lived in Korea for ten years and having used the airport many many times. But the experience this last weekend, the week before they will host the winter Olympics, was completely unacceptable. Even departing from Incheon airport three weeks earlier to fly to Manchester via Helsinki, the security line is getting ridiculous now. Incheon has always prided itself on its placing in the top three airports in the world, but there are parts of it that are seriously undermining its position. What has triggered me to write this now was the wait at the passport checking. There was a wait for an hour, with only three staff checking about 400 or 500 passengers on a Saturday about midday. There were 'supervisors' but they seemed to be more interested in getting through the Olympic athletes who had a separate line with five staff checking passports. Obviously, there were not that many athletes, 30 or 40 at most. You need to react to passengers waiting, these are the ones who write these reviews. What made things worse for me, bar the fact I'd flown for 14 hours, and then waited an hour for the passport check was that my suitcases came out of carousel 21 near exit F. As I approached the carousel, I was asked by an airport official if I was an athlete, to which I said 'no', 'oh you can't use this exit, it's only for athletes'. I wasn't using the exit, I was going to the carousel to get my cases, I had no interest in using exit F. Again, and having lived in Korea for ten years, they are more interested in image than substance. I hope the Olympics is a success, but you have to remember the other passengers if you want to be considered in the world's top airports. Staffing should never be an issue. Secondly, and this happens a lot when I travel through the airport is their lack of special diet food. I've been a vegetarian for nearly thirty-years and living in Korea, I know of their obsession with meat and fish, but as an international airport, you have to cater for special diets which they continually don't do. Both in departures, convenience stores and airside there are no options which is ridiculous. My trip involved 8 flights, mostly around Europe, all of which had a number of special diet options in those airports. Not at Incheon though. I write each time I fly through there about it in their feedback section and get the usual, 'We're looking into it' reply back.