Incheon Airport

Not Verified | Check in had only 3 counters and they were averaging 20 minutes for a single check in, unprofessional staff causing unnecessary delays. Signs were also useless, had a sign leading to the tax refund station but ended up in front of the departure hall and couldn't find any other signs

Not Verified | I can understand why Incheon airport is one of the best in the world. The airport is very clean and peaceful. There were various seating options and different shops. I definitely recommend it!

Not Verified | The first time through this airport two weeks ago took no time to get through immigration and customs. Today, it took much longer. We had planned to make hay out of our eight-hour layover and visit Gyeongbokbung Palace. Alas, it wasn't meant to be. After immigration and customs, we went to Hanjin Express to store our carry-on luggage, only to be told there was no more space. That was the final decision point -- we were going to kill the time inside the airport. It's no joke -- this airport is only good if you want to buy designer goods and only if you want a limited brand and product selection. I footed the entire terminal from branch to branch and there is nothing that highlights Korean culture in an interesting and/or contemporary way. Don't make the same mistake. If you've got more than four hours go somewhere outside this airport. I hear there are good outlet malls nearby.

✅ Trip Verified | Tax refund is very hard, upon reach at counter D, it was closed, so ask you to go counter E, officer will tell you to scan thè receipts, the person there just simply using her mobile phone, you ask her and she will say I dont know and give you a black face, overall its very hard as the steps is very manual, do note that if the refund is more than KRW 80000 you have to get the customs officer to check and stamp your receipt. Most shops and restaurants are closed by 9 or 930pm -airport has a lot of renovations works so its very noisy with drilling etc -airport shops charges USD except the 711 and food court, if you want to pay KRW they will convert it but the rates is too high -ahjummas at thé chocolate shops and duty free will scold you if you ask on the products - staff are unfriendly and will scold you if you ask. Don't ever buy at the airport is much more expensive compare when you buy outside

Not Verified | Insane long lines through security. Very limited food and drink options, huge queues for what is actually open. Forget getting a glass of wine. People jostle over seating and the hospitality staff are anything but hospitable. Horrid place to wait for flight.

✅ Trip Verified | Great free wifi, very clean bathrooms, peaceful airport. But strangely rude staff at the coffee shop and Dunkin’ Donuts. I ordered a coffee and asked for a little milk or cream. The barista pointed behind me, gesturing like,“there’s the milk” but there’s nothing there. So I ask again and then he says, “it’s in there” and points at the coffee, but no milk. So I go over to the Dunkin’ Donuts and buy 2 donuts that I didn’t even want, to be polite, and then ask for a little milk or cream, and the lady immediately became quite rude. I said I would pay for it .. anyway, very strange that they’d be a jerk about giving a little milk for their nasty coffee. And maybe learn how to brew coffee that doesn’t taste like its from a gas station.

Not Verified | The on-arrival COVID testing process is atrocious. The app that must be used is completely worthless (in English). The app does not recognize major airports (such as Toronto, or even Canada). The instructors are nonsensical. The Incheon Airport Authority has outsourced the testing to a local hospital which has no experience. It took me 45 minutes to complete the registration. There are no staff to help. Avoid any COVID testing at the airport.

Not Verified | Incheon airport was amazing. Everywhere was really clean and staff were very friendly. It was very empty and there were a lot of restaurants to sit on and hang out. WiFi is awesome if you ask me and there was no queuing at all. Very impressed!

✅ Trip Verified | Really disappointed with Incheon international airport. I am a photographer who use film and I came here for a transit. During the security check, I ask for a hand check for my films but they refused it (films are very sensitive to light. if it goes through the scanner, the x ray will exposed the films and damage them). However, I understand that it it a regulation that everything needs to pass through the scanner. but every airport that is called international airport allows you a hand check or they announce to you that the scanner will not damage your film up to ISO 800 or 1600 or whatever. This is the worst experience airport I have been to and of course, my films that passed to that scanners are damaged. I will never never come again and if you are film photogapher out there, be careful.

✅ Trip Verified | Terminal 2 is clean and wide with clear directions. The speed of arrival process including immigration and baggage claiming is within 30 minutes. Also, the well designed transportation center offers convenient services including limousine bus, airport express train and taxi. As for the departure process, there are self check-in kiosks and self bag drop machines that improve the waiting time. Lots of duty free shops.