Incheon Airport

Not Verified | Was subjected twice to a security check during a layover here. Absolutely rude security employees. Their lines were incredibly long and took forever. The terminals also posted easily missed handwritten posters to indicate gate changes. Wi-fi did not work for anyone surrounding me. Did they run out of garbage cans because the airport utilized loose and overflowing bags of garbage out on floors. Incredibly inefficient airport.

✅ Trip Verified | We flew from Singapore to Incheon airport and arrived quite late at night about 10.45 p.m. due to flight delay. Everything was OK until we arrived at Immigration counter. There were so many people lined up for a very long queue (may be up to 200 people) and the process was so slow. It took us more than 1 hour to pass immigration which we never experienced before. By the time we reteived our luggage, it was pass midnight as we waited in line for the taxi more than half an hour. We reached the hotel which luckily quite close to airport about 1 a.m. It was horrible experience. We wondered why this airport was rated very high (top 1 or 2). Terrible.

Not Verified | Check in had only 3 counters and they were averaging 20 minutes for a single check in, unprofessional staff causing unnecessary delays. Signs were also useless, had a sign leading to the tax refund station but ended up in front of the departure hall and couldn't find any other signs

Not Verified | I can understand why Incheon airport is one of the best in the world. The airport is very clean and peaceful. There were various seating options and different shops. I definitely recommend it!

Not Verified | The first time through this airport two weeks ago took no time to get through immigration and customs. Today, it took much longer. We had planned to make hay out of our eight-hour layover and visit Gyeongbokbung Palace. Alas, it wasn't meant to be. After immigration and customs, we went to Hanjin Express to store our carry-on luggage, only to be told there was no more space. That was the final decision point -- we were going to kill the time inside the airport. It's no joke -- this airport is only good if you want to buy designer goods and only if you want a limited brand and product selection. I footed the entire terminal from branch to branch and there is nothing that highlights Korean culture in an interesting and/or contemporary way. Don't make the same mistake. If you've got more than four hours go somewhere outside this airport. I hear there are good outlet malls nearby.

✅ Trip Verified | Tax refund is very hard, upon reach at counter D, it was closed, so ask you to go counter E, officer will tell you to scan thè receipts, the person there just simply using her mobile phone, you ask her and she will say I dont know and give you a black face, overall its very hard as the steps is very manual, do note that if the refund is more than KRW 80000 you have to get the customs officer to check and stamp your receipt. Most shops and restaurants are closed by 9 or 930pm -airport has a lot of renovations works so its very noisy with drilling etc -airport shops charges USD except the 711 and food court, if you want to pay KRW they will convert it but the rates is too high -ahjummas at thé chocolate shops and duty free will scold you if you ask on the products - staff are unfriendly and will scold you if you ask. Don't ever buy at the airport is much more expensive compare when you buy outside

Not Verified | Insane long lines through security. Very limited food and drink options, huge queues for what is actually open. Forget getting a glass of wine. People jostle over seating and the hospitality staff are anything but hospitable. Horrid place to wait for flight.

✅ Trip Verified | Great free wifi, very clean bathrooms, peaceful airport. But strangely rude staff at the coffee shop and Dunkin’ Donuts. I ordered a coffee and asked for a little milk or cream. The barista pointed behind me, gesturing like,“there’s the milk” but there’s nothing there. So I ask again and then he says, “it’s in there” and points at the coffee, but no milk. So I go over to the Dunkin’ Donuts and buy 2 donuts that I didn’t even want, to be polite, and then ask for a little milk or cream, and the lady immediately became quite rude. I said I would pay for it .. anyway, very strange that they’d be a jerk about giving a little milk for their nasty coffee. And maybe learn how to brew coffee that doesn’t taste like its from a gas station.

Not Verified | The on-arrival COVID testing process is atrocious. The app that must be used is completely worthless (in English). The app does not recognize major airports (such as Toronto, or even Canada). The instructors are nonsensical. The Incheon Airport Authority has outsourced the testing to a local hospital which has no experience. It took me 45 minutes to complete the registration. There are no staff to help. Avoid any COVID testing at the airport.

Not Verified | Incheon airport was amazing. Everywhere was really clean and staff were very friendly. It was very empty and there were a lot of restaurants to sit on and hang out. WiFi is awesome if you ask me and there was no queuing at all. Very impressed!