Houston IAH

Horrible for customs immigration security baggage claims and rechecks worst airport that I have ever visited. Majority of customers were being required to go through body scans at security. This took an extremely long time with tons of frustrated people two security lines and one body scanner. They are so inefficient with long lines and waits even with connecting flights. Two hours between connecting flights and my family still had to literally run to catch our plane.

We've had pretty good experiences here the only problem being occasionally long trips between terminals (and some confusing signage). The commuter plane terminal was a bit dumpy (though it looks like there was construction going on during our last visit). Never had a long wait at Immigration or Customs. We've usually waited between flights at one of the United Clubs so have not spent much time at the airport's restaurants or shops which looked pretty standard for most large airports. I'd certainly rather transit (or travel from downtown Houston to) Houston Hobby but that's not typically an option for us.

I thought that our horrible experience trying to get through customs at this airport was possibly an isolated one until I saw the other customer reviews expressing the same issues on numerous occasions. It appears that this is business as usual at this airport. Requiring travelers to stand in line for hours and miss connecting flights is not what airport security measures should include. With only 5 of the 24 stations being staffed and several hundred customers in line its a management issue rather than a security issue. I would avoid using this airport for international travel if at all possible.

The lines at US customs are a joke. 3 flights through Houston one missed flight other two times barely made 2.5 hour connections. There were more customs officers at Calgary Alberta at 11 pm than on duty in Houston. Whoever is in charge needs a serious lesson in customer service and labor management. The most annoying part is the indifference of both staff and management when they are causing extreme anxiety to the travelling public as well as missed flights and extra expense. My travelling friends have all experienced this same horrific service and now avoid Houston if possible.

Saturday 28 April 2012 - so called Fast Track Immigration Line. I waited for 1hr 40 minutes to get through. I would have been better off going to the regular immigration queue. I waited for so long that combined with the horrible security queues for flight connections I should have missed my flight to London - United waited for me. I arrived at the gate 10 mins after departure time! So no thanks to the Immigration Staff! I was spending a total of 2hrs 10 minutes in the country and 1hr 40 mins of that was spent in the line at Immigration. There seemed to be one person on duty who was taking around 10 mins with each person plus there was only one line out of 8 that seemed to be open. This is a major hub with a large number of transit passengers. It would be a shame if we had to make other travel arrangements with airlines that use cities other than Houston as hubs.

Flying from IAH-EWR departing 737-900 from United Terminal E. Generally IAH experiences are a hit or miss. This was a hit. Fantastic terminal spacious helpful staff at huge customer service counters. Normally don't leave from here on domestic flights. Lots of food options. If you have the misfortune to be departing from pre-renovation Terminal B A or C I recommend hopping to E to eat shop etc.

Arrived in Immigration with only a few dozen passengers from another flight in front. Despite this it took 40 minutes to have my passport checked as only 3 of 15 booths were open. Few facilities land side for drinks or food. Missed my connecting flight as was stuck in the TSA queue for 45 minutes.

I arrived at Houston from San Antonio and was waiting on my connecting flight to Cleveland. I was met at the gate with a wheelchair and taken to the tram from A to C. I was put on a shuttle to be taken to my gate. This is where the problem is since they would not let me just use the wheelchair instead of the shuttle I was effectively trapped at the gate. I had no way to go to a shop for water to go and get food or even to go to the bathroom. Your wheelchair policy causes quite a bit of distress and anger. This was my first experience flying out of Houston and will avoid connecting flights out of Houston Intercontinental at all costs.

We flew Omaha to Houston to Tegucigalpa and back. Coming back we had 2 hours until our flight left. We had to go through customs which had huge lines and they weren't helpful in telling us where to go. We had to get our bags check them in and go through security. After security hassles we had to made it to our gate. Houston airport has rude unhelpful workers not enough customs agents for the amount of people coming in and its difficult to get to connecting flights on time in that airport.

IAH has unconscionable delays with very long lines and unhelpful attitudes. With two hours to catch my connecting flight I just barely made it. Woman ahead of me in line with 1.5 hours tried to get help from guard but was told "Too bad. You're not the only one." Another friend went through a couple of weeks ago. Took 2.5 hours to get through immigration. There were only 5 booths open.