Houston IAH

Customer Reviews

4 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 255 reviews
2/10
4 star Skytrax Rating
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5/10

Houston IAH customer review

(United States)

It's very convenient and compared to other hub airports a much better chance of not having your flight cancelled or delayed due to weather. For those who wait a long time to go through immigration invest in the Global Entry Program it's 100 dollars for 5 years. When I go through passport control it never takes me more than 10 minutes and you also go through an expedited line through customs. For star alliance passengers United is moving in August 2010 to terminal C which is the same terminal operated by Continental. Terminal C and E have plenty of places to eat at with the best being Pappadeux in Terminal E. If you want to avoid changing terminals avoid riding continental express so you don't move from terminal B to E. The Presidents Club in terminal E is very nice with a separate family room. I find this airport to be much nicer than Atlanta JFK Newark Chicago. I have never been to an airport that delivers your strollers faster than at this airport. Check In is very fast and seamless. The queue through security is not too bad as there are plenty of security agents.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Houston IAH customer review

(United States)

I have travelled to many countries and entered the States through many airports. I have never seen anything like the immigration line at this airport. We missed our flight because of the long line And had to stay at a hotel in Houston because later flights were booked . At least once we go to the immigration officer he was quite friendly and polite. Avoid this airport at all costs.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Houston IAH customer review

(United States)

I use IAH frequently and have mixed feelings. It's major convenience is that sitting in south Texas it's unlikely to be affected by winter delays. It is also a cheap hub to fly through. OTOH it's dreary unnecessarily sprawling the bathrooms are third world and it always smells of mould.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Houston IAH customer review

(United Kingdom)

Terrible airport in almost all respects. We were in transit from London to Mexico and even with over 2hrs to spare almost missed our connecting flight - how can a hub airport be quite so bad? Connection was less of a problem on return journey which left us looking for anything that might resemble half-decent catering or shopping - no chance.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Houston IAH customer review

(Canada)

If you have any choice do not transit through this airport. Limited staff endless queues (over two hours to clear the first stage) swaggering officials and ignorant support staff who seem to find amusement in the plight of passenger who are going to miss their flight. If I heard the statement "There is always another flight"┬Łonce I heard it half a dozen times. No consideration for the inconvenience caused. The worst thing is the endless loop recording (that you cant ignore because of the high volume) informing all how much the immigration service is working to serve us. This is not an airport that I would consider travelling through again.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Houston IAH customer review

(Costa Rica)

Expedited immigration baggage and customs services. Convenient national and international connections facilities. Fair restaurants and shops available.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Houston IAH customer review

(United States)

We had a 2 hour layover coming in from Mexico. It was not enough time to clear immigration and customs. The worst part was with 20 minutes to flight time the officials seemed to want us to miss our flights. They thought it was funny that we were very anxious. My cousin told the official we had ten minutes to catch or flight and was immediately pulled out of line for an extra customs check where she was held for 10 minutes before one of the 5 people not doing anything finally got around to searching her. As a result we missed of flight and had to spend the night in Houston. We were one of hundreds of people who missed their flights due to inefficiency. After we missed the flight we stood in line with all those people while one agent did all of the rebooking. We ended up going to departures and having a continental agent help us rebook for the next day. We just barely got on a flight. Had we stayed in the line down in customs I am confident we would have not gotten home the next day. We were told by many employees that this happens all the time.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Houston IAH customer review

(Brazil)

A big relatively modern airport. Facilities seem best in the terminals used by Continental which dominates the airport. We arrived from Brazil and transited to a domestic flight (reverse on our return). Immigration and Customs were quick. This was before 6 am and crowds were not big but desks seem well-staffed. We spent most of our time in Continental's President's Club and only a short time in the regular part of the terminal. Area for disembarking was quite crowded. Insufficient seating though this was exacerbated by people taking up multiple seats with bags by stretching out etc. My wife returned to Brazil before me and her flight was canceled so the airline gave her a room in the hotel inside the airport. Very luxurious but very expensive (she was glad she wasn't paying) she said.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Houston IAH customer review

(United States)

A wonderful airport but with 5 terminals split among 18 airlines including Continental which uses 2 whole terminals for its flights alone (A & C) it can get a little hectic and is not what I would've expected. With Houston I would've expected something better.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Houston IAH customer review

(Belgium)

Flew BA into Terminal D on a Sunday afternoon. My experience with Immigration was shameful after a 10.5hrs flight : took about 90min to clear and reach the luggage pick-up. And after collecting my luggage another queue to check the customs form! Check-in for the return flight was a breeze. But seldom been in an intercontinental terminal with fewer choices of eating places : only one! And the "Lone Star Grille" served food one wouldn't even feed to his dog.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no