Honolulu Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 80 reviews
2/10
No Skytrax Rating
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1/10

Honolulu Airport customer review

(Australia)

Found the checkin and agriculture check in process at Honolulu airport totally chaotic and staffing unable to cope with demand. Long winding lines of hundreds of confused and stressed people queuing to check baggage at kiosks as commanded by 2 yelling roving staff. Directions are not apparent outside the airport building (where lines begin) and its not until you reach the beginning of the queue and get close to a human to find out you need to be on another line. People were treated like cattle. We were in a line for an hour and a half lost our visa card in the confusion and were charged baggage fees when not required.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Honolulu Airport customer review

(United States)

Inter-island terminal (also used by Hawaiian Airlines flights to the U.S. mainland). The terminal looks like a 1980s time warp. Dark corridors dirty carpeting cluttered floor space between jetway and hallway dirty restrooms limited concessions and the worst food of any airport in the USA. If you're stuck with a long layover bring a good book or a laptop and your own food.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Honolulu Airport customer review

(Australia)

This is an unusual airport to say the least. International arrivals are relatively straight forward although the immigration hall can be very crowded when 2 or more flights arrive. Waiting times in excess of an hour are not unusual in the passport control hall. Queues can be horrendous and disorganised at International check-in. If you are flying Star Class on Jet Star beware that you do have a priority check-in but there are no signs directing you to it. This can easily save you an hour. Security staff are typically surly and disinterested TSA employees. They try to cram as many people as possible through one small x-ray machine/metal detector so allow a minimum of 30 minutes to clear security. Airside is average - whilst it is hardly to the standard of Changi or Hong Kong there are some shops selling overpriced souvenirs books and food. The open air walkways are very pleasant and provide a nice tropical feel to the terminal. International departure lounges are very plain with old and uncomfortable seats. A full A330/B747 will result in standing room only. They apply a quarantine method here: once you are in your departure lounge you cannot go back to the shops. Overall it is probably one of the better US airports but it still has a lot of work to do.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Honolulu Airport customer review

(Australia)

This airport desperately needs a major overhaul. It amazes me how such a busy airport can be left to deteriorate and not receive any funds to remodel into a modern airport in the pacific. The airport is gloomy and screaming out for a make over. Staff are always pleasant at all times which is the island way of doing things. I also noticed that checking in can be shambles with staff trying to keep people in straight lines.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Honolulu Airport customer review

(United States)

Whilst this may not be the most modern airport I like the design. It is open (welcome in those islands) & airy. The bars/diners may not be the best nor cheapest but it is O'ahu; it has to be expected. The plant shops are a delight for those who like growing things. Produce not so much. My gripe is the staff at check in & security. They appear to hate their jobs yet feel secure in them. Try security upon leaving. Go First Class on United United do not care & security will ignore "Priority" passengers just because scanty clad young(ish) girlies are going through. Whooppee! One month later premier economy... "You are not flying First sir I know! use THAT line" YEP He knew exactly which class I was flying each time & yet failed to give any priority. Males be warned. So I shall not be flying first through THAT airport again. All the islands have airports they all inter-connect. Really the directly employed staff let down HNL & leave a very nasty taste with their attitude. This Xmas we shall be trying Kaui'i. Let the recession resolve the issues management fail to address.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Honolulu Airport customer review

(New Zealand)

First time back in Hawaii after 15 years. Nothing has changed in all that time - still a dark and dingy airport with little natural lighting. I am sure that prisoners see more light! Immigration on arrival took 50 minutes. On departure after clearing security there are limited facilities. If the state government of Hawaii had any money they should bulldoze this airport and build a new one.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Honolulu Airport customer review

(Switzerland)

Arrived and departed during lunch time on Delta. Once you deplane you have to walk a long way to the Delta baggage claim and signage is not very good. The airport is old but everything works. I found it quite interesting to leave the gate area and walk outdoors to the main terminal where baggage claim and the arrival hall is. Baggage was delivered within a few minutes after the first pax made the long hike. Once outside I found the official airport shuttle to Waikiki and was on my way. Departure was just as swift with your bags being scanned by the agriculture department before heading to check-in. The departure lobby is really very old and baggages are stacked behind the check-in counter before being transported to the plane. Security was quite quick and if you are leaving on an international flight you have a nice choice of duty free goods but if you leave on a domestic flight like I did there really is not much. I had some Japanese food before heading to the gate area and I was glad that the plane left almost on time as it's pretty boring being stuck in that airport for long. As I was on vacation I did not mind HNL but I guess if you are travelling on business through HNL on a regular basis it would not be such a good experience.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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3/10

Honolulu Airport customer review

Been five years since we last used this airport and it's still exactly the same. A throw back to the 60's although they appear to be doing some upgrade work at the moment. Be aware if you are on an early morning flight we had a 7am departure and all checked baggage has to be screened by the agriculture department before you can go to check in and nothing opens before 5am so no point in arriving mega early. Not a lot in the way of eateries and everything very basic. Staff friendly enough though. Never a problem with immigration as most international travelers from Europe have already cleared immigration prior to departing for Honolulu. No hassles.
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2/10

Honolulu Airport customer review

I was first at Honolulu Airport in 1981 and thought it was an airport out of the 1960's. Nothing has changed much. I was there in December 2008 (in transit) and again in January 2009 on way back to Sydney. The decor has not changed the food choices are very limited and so are the shops. Pity if you are catching an Hawaiian Airlines flight. After we checked in got our boarding passes and went through security you have to walk for miles to the gate (no shuttle bus was made available. They make an announcement to passengers to enter the gate lounge but once there you cannot leave (pity if you have to go to the toilet). Only one small shop available to buy souvenirs and only place to purchase drinks near the gate was Starbucks and they were a rip-off. Honolulu is in desperate need of a makeover as it looks old and tired.
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2/10

Honolulu Airport customer review

In the 1980s Honolulu Airport was appalling and I was sorry to discover that it still is. Poor design has put courtesy phones half a mile (it seems) from baggage collection so ring your hotel or shuttle -- Reliable shuttle bus is great -- before collecting bags or you'll have to drag them back a long way to the phones.
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