Honolulu Airport

Not Verified | I found this airport very confusing. When we got off from the plane, there is no sign for us to take that shuttle, and nobody was available for us to ask. In the airport, no clear signs for where to get food. The only Elevator signs are outside of gates, and nowhere to be found inside. Oh man. Tell me about how annoying it is running around with a child. Plus no free wifi after 45 mins. It is ridiculous.

Not Verified | This airport is old, inefficiently designed, lacking courteous employees (more interested in chatting with each other). Waited in a line 100 ft long OUTSIDE (I know Hawaii is nice, but that tells you that the line was long!) prior to getting inside the terminal to go through security. They are just lucky that people tolerate this in order to be in Hawaii. I would have given less than a 3 if the guy at Starbucks wasn't so great.

Not Verified | The security personnel are very rude and use curse words and threaten you when I was picking up my wife. This isn’t the first time since I live in Honolulu. My friends also have encountered such unprofessional behavior from the security to the point they wish to file a police report for vulgar language directed towards them.

Not Verified | By far one of the worst airports I have ever had to endure. All be it there are signs of improvement being made. The security area is pathetic. Very crowded with no AC and total chaos. I described the checkin area as a giant parkade and that still holds true. Very dark, open area. The food court consists of 4 kiosks with the eating are just outside. Birds flying all over the place and eating from the tables left uncleaned. We have been through this airport since the early 70's and have seen it grow over the years. Maybe it is time for a complete refit.

Not Verified | Think again before flying into Honolulu If you have a connecting flight that’s over 3-4 hours waiting. Be prepared to sleep outside the airport on concrete while you wait with 50 people around for security to allow back into terminal. Apparently social distancing isn’t a think anymore.

Not Verified | Honolulu International Airport tops the worst airports I have ever experienced. After arrival, we had to go through a Covid screening check point which took over 2 hours. The lady at the check point held on to my ID while I had to upload my vaccine card into the Hawaii Safe Travel portal and forgot to give it back to me. Once we passed the secured area I remembered and asked the security guard if I could go back to get my ID. The guard of course didn’t speak English and while I was trying to explain I need to get my ID back from desk #1 which was like 50 feet away, I was yelled at by another security guard to go through the TSA check point again and through the Covid line only to get my ID. I said I don’t have a boarding pass and can’t get through TSA and he said “that’s your problem!” I asked if they could please send someone to get my ID and they said I should go back to delta and ask for a pass to go through TSA which took me in a circle around the airport to get to the Covid screening line. Once at desk #1, the lady who had held my ID, said she had just given it to a security guard and I have to go to their office to get it back. So I had to find where their office was which no one apparently knew where it was, only to get to a desk with two ladies sitting and while I explained my ID should’ve been brought here, they not only didn’t help but started answering phone calls with me still standing behind the desk. I had to ask multiple times for someone to please help me so I could go home and that my husband and dog have been waiting outside for me for hours. I haven’t even mentioned how rude some of the airport staff were and how clueless they were about the airport and how it works. Thai airport system is a disaster. Our experience here was a nightmare and I don’t wish it upon anyone especially after a long flight back home. This needs to get fixed! Travelers shouldn’t be treated like this when they are being charged thousands of dollars to travel and relax. Even LAX operates better and has more knowledgeable and nicer staff.

Not Verified | Inefficient and inept. Waiting in lines like at an amusement park to get to baggage. People controlling the flow are either incompetent or don't care. We had to traverse the line three times while others had a straight shot in--and I'm not referring to the active duty personnel and their families. Several people complained when they started allow other general passengers go through but the persons controlling the flow ignored everyone. Be prepared to wait an hour just to get to baggage.

Not Verified | Concrete monstrosity and mainly a disappointment. Disorderly queues at check-in but fortunately short waiting times for service. Aged TSA infrastructure and again, weak disorderly queues. Really nothing at all interesting in the gate areas and was pleased to join my flight. Baggage came quickly on my return but was pulled over by a clearly bored CBP agent who did a cursory check and sent us on our way - what a waste of time. Can't avoid unfortunately but never look forward to this place.

Not Verified | There is no excuse for the condition of this airport. The washrooms are filthy and ancient. The seating and waiting areas are poorly designed and filthy. The check-in attendant at WestJet (Priority) was visibly hostile and unhelpful. No one at this airport was helpful or friendly. Hate their jobs and it is no wonder considering the condition of this airport.

Not Verified | Humid, hot, and lacking air-conditioning. Line for check-in stretched outside the airport. Honestly, I've been to several third-world countries with better airports than this. It's so bad in fact that I would almost consider skipping flying into Oahu all-together.