Hong Kong Airport

Airport clean and efficient. Airport seemed busy because there some delays when I was boarding. Airport is also comfortable when waiting to board. Staff helpful and polite.

The airport is very large and spread out so requires lots of walking its far from central Hong Kong so is a time consuming hassle getting in and out of town. Allow extra time.

Nice clean and efficient. For its size and busy state it doesn't seem crowded at all. Immigration was quick enough facilities were more than adequate and dining options were excellent. You can't really feel the size of it as travellators lifts and escalators were aplenty. Security was a little confusing as entry into the "family lane" were not clearly indicated and we ended up in the regular lane. Staff could have directed us to the right queue. My only complaint would be the layout. Not as organised as Changi and I had the feeling we were walking in circles because of the arrangements of the shops. Another thing I noticed is that they removed the areas where passengers could just lounge around before heading for the gate (remember that they were present 5 years ago) and replaced them with shops!

It was further enhanced efficiency while I using the mobile boarding pass for my recent trip using HKG. All procedures such as information input seat selection and check-in I could process online by myself prior to departure. It allows me to save plenty of time to queue up at the check-in counter on that day. For departure all I needed was to get my mobile boarding pass on the phone scanned at departure and boarding gate all steps were smooth and no paper needed at all. I arrived at the airport 30 mins before the ETD. Similarly when I returned to the HKG the immigration clearance through e-channels for HK residents was also very smooth as just took me 3 mins. However when I saw the foreign visitors' immigration counters have long queues there. I think for HKG if improvement is needed efficiency should also be improved there!

Hands down one of the best airports in the region. Flew into and from Hong Kong from Bangkok. Tons of people at arrival halls zigzagging and queuing by passport control and yet it took max 20 minutes to get through. Ample choices for transport to the city. Checking in in Kowloon airport train express station a day before the actual flight is extremely convenient. Doing so the departures could not be more easy passing through passport control in seconds and ample shopping on the way to the gates. Fairly quick but can get a bit too cramped. Great airport to use for connections but I do live in South East Asia and the location of HKG is more suitable for flights from and to the US and not Europe and elsewhere.

Flying to Hong Kong several times per year I have since my last trip applied for frequent visitor pass and received it so no queuing for me anymore up on arrival. Passport control can sometimes be slow but this is the only negative comment I can imagine for this airport. Airport is very clean and well organized. When arriving in Hong Kong after passport control your luggage is usually already waiting for you on the luggage belt or will be coming much faster then in many other airports I have been to. Transportation to any part go HK is fast and cheap. Departure from HKG is made very easy and to avoid queues just use the downtown check in service. HK duty free is impressive with many brands present. Being a very large airport you can use the fast train service to take you from one side of the airport to the other. Most airlines have their own lounges some are really nice some are poor depending on the airline.

This airport is definitely one of the worlds best but its got one big problem. Don't go looking for a seat anywhere outside of the departure lounges or the eating areas. There are none. This is not a good thing should you be an older person tired and weary trying to get through customs and security. You wont find a seat anywhere until you get into the food area where they can get cash out of you.

Best airport as everybody described but actually there is hidden inefficiency of this airport. We were travelling with 3 children and queuing for more than an hour is not a good experience. If I have a chance not to use this airport I will take it.

Hong Kong airport is like a second home for me considering that it is a mandatory stop for all my flights out of Taipei to Europe and the middle East. I very much enjoy the layovers in this airport as it is very spacious great facilities food shops relaxation and entertainment areas. However I have to agree with the last few reviews regarding the very long queues in security queues are getting worse and are becoming a real annoyance especially when you have a short transfer time. Immigration which I pass through only 20% of my stops in Hong Kong airport is by far the worse I seen in Asian airports. There are simply not enough officers for the volume of passengers passing through. Clearing immigration takes me on average 40 minutes which might be acceptable in US and European standards but not in the second best airport in the world.

Very nice staff service clear signage. Easy to pass customs and immigration and only let down is the long walk after train. Otherwise duty free shops are fully equipped. Facilities are great - toilets are clean. We were at Gate 60 but the staff at the gates weren't as nice as at check-in. Some airlines (e.g. Air France) now requires you to check-in at automatic machines instead of check-in desks which is a let down. It is hard to understand so we went to the customer service desk and from then on the airport was awesome. Would highly recommend.