Hong Kong Airport

Customer Reviews

5 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 395 reviews
6/10
5 star Skytrax Rating
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9/10

"airport ambiance is exceptional"

(Philippines)

Trip Verified | The transit or transfer was smooth. The airport ambiance is exceptional with its very high ceiling. It exudes freedom. There are plenty of restaurants and shops to choose from. Relaxing and comfortable.
Experience At AirportDeparture Only
Date VisitSeptember 2018
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
10/10

"a massive complex"

(Hong Kong)

Not Verified | Hong Kong International Airport is a massive complex featuring two terminals (1 and 2), and two separate concourses (North Satellite and Midfield). While the terminals and concourses are connected by a driverless train, getting around each terminal or concourse may still require significant walking, even despite level escalators. Wear comfy shoes! There are plenty of options for shopping, dining and entertainment throughout the airport, though Terminals 1 and 2 probably offer the most amenities, as they both include shopping malls. Free WiFi is available, and there are plenty of power outlets with which to charge your mobile devices; however, be advised that they only take Hong Kong/English plugs and USB. For additional comfort, passengers can pay to use one of the 24-hour airport lounges, some of which offer showers.
Experience At AirportArrival and Departure
Date VisitJuly 2018
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
8/10

"Effective and efficient"

(Hong Kong)

Trip Verified | Effective and efficient. Shops and beverages have many choices. The security check is smooth and helpful. Immigration had long queue and needs some time to pass through when you are the Hong Kong citizen traveling with kids.
Experience At AirportArrival and Departure
Date VisitJune 2018
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
9/10

"there are numerous waiting areas"

(Philippines)

Trip Verified | This is my second time to transit at HKIA and my second favorite airport for transit, next to Changi. The boarding gates are easily navigable. Long layover is not a problem at all as there are numerous waiting areas that you can use. Also, there are charging stations across the terminal called "charging point" with USB connection. These are helpful for business and leisure travellers alike. WiFi connection is excellent. There is also an app HKG My Flight which is useful for navigating the airport. It is free and is available both for Android and iOS.
Experience At AirportTransit
Date VisitJune 2018
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
3/10

"airport design is so unfriendly"

(United States)

Not Verified | The airport design is so unfriendly. Every time I arrive at the E area, I need to walk a long way to American Airline (W1) without any transportation being offered. There are two automated walkways which would have been helpful, but both are going in the opposite direction (from W1 to E) and I just do not see why. The signs are badly placed. When the destination is close, there are no signs any more. It took me a while to get used to such a design. No drinking water fountain near most of the restrooms.
Experience At AirportTransit
Date VisitJune 2018
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
no
4/10

"Rude customer service"

(Singapore)

Trip Verified | Rude customer service at immigration counter, dirty toilet, impatient people. Queue at immigration counter when arrival took about 1 hour. Counter at MTR station regarding octopus card not willing to explain our queries. Will consider about transit if using this airport next time.
Experience At AirportArrival and Departure
Date VisitJune 2018
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
8/10

"this is a great airport"

(Indonesia)

Not Verified | A very big airport, clean and has lots of internet corners. Some of them were equipped with fast wi-fi. The airport has a great view of a hill nearby. What I didn't like is the toilet, it was dirty. But overall, this is a great airport.
Experience At AirportTransit
Date VisitJune 2018
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
8/10

"very pleasant experience"

(New Zealand)

Not Verified | Arrived at a fairly busy time even by Hong Kong's standards. Immigration line was about 20 minutes long but there were lots of desks open so the wait was not too cumbersome. Baggage came through shortly after clearing immigration and I was leaving approximately 30 minutes after arriving. All in all a very pleasant experience at a very busy airport and transport to HK Island was very efficient by bus which stopped about 50 metres from my accommodation. Highly recommend.
Experience At AirportArrival Only
Date VisitMarch 2018
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
6/10

"airport is very clean"

(Taiwan)

Trip Verified | Good: The airplane arrives and takes off punctually. Everything is settled very efficiently. The airport is very clean. Staff have a poor and rude attitude towards customers and snap easily at them. I understand the pressure they may be under but there were many instances where the attitude were uncalled for. While I really love HK and there are many lovely people here, it ruins the experience for me in flying with HK.
Experience At AirportDeparture Only
Date VisitApril 2018
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
6/10

"restaurants have long queues"

(Hong Kong)

Trip Verified | It has taken me 15 minutes to find a table for 5 people in the dining area. Most of the restaurants have long queues. Hong Kong airport should expand the dining area at East Hall, nobody will travel to West Hall when their flight is at the gate 1-30, and provided it has more than 50 millions passengers annually.
Experience At AirportDeparture Only
Date VisitApril 2018
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no