Hong Kong Airport

✅ Trip Verified | Hong Kong Airport has not lost its lustre, beauty, elegance, cleanliness. And its employees are highly professional, respectful, and friendly. Every time I travel through it, I discover something new, and this time I discovered the following: A breathtaking and Epic view from the Sky Deck. In late 2022, Hong Kong International Airport opened its new Sky Bridge – a 200-metre-long bridge built 28 metres above the ground. This is the world’s longest bridge over an active runway, allowing even an Airbus A380 to pass underneath. This bridge allows passengers and aviation lovers to enjoy breathtaking panoramic views of the airport’s aircraft movement and watch aircraft take off, land, and pass beneath them, an experience unparalleled at any other airport. If you are travelling through Hong Kong Airport, you must visit this bridge.

✅ Trip Verified | I highly appreciated how clean the airport was, and gave points to its clear signs and directions, as well as fast WiFi and F&B services. Immigration (both Arrival and Departure), however, was a disaster and a big shame to the airport management team! At the Arrival, a very long line of tired passengers was patiently waiting for the slow staff to complete their inefficient processes. Took me an hour to go through the immigration. The staff who handled my documents was super slow, kept checking and asking even though I showed him everything (flight ticket, hotel reservation, tour reservation), and even told him it was not my first time to Hong Kong. He even checked the other visas and stamps in my passport slowly, one by one! Same as the Departure, those who could not use the e-channel had to queue and wait hopelessly. Staff suddenly stopped checking passport, he walked out of his cabin for 10 minutes and then came back, and we needed to wait! Not deserved a 5-star airport quality at all.

Not Verified | I noticed my cell phone was missing going thru security. They directed me to the Airport assistance Desk behind Gate 11. I pleaded with the lady there to have someone visit the plane and retrieve my phone from the pouch under the tray. She immediately called her colleague and gave her my arrival gate, Cathay Pacific Flight, my connecting flight and gate leaving in a few hours time. I walked to my departure gate and my phone was waiting for me. Great service, thank you!

Not Verified | Very clean and big airport. Nice facilities. Good open space. Lots of shops and restaurants and fast food services including MD’S and KFC. All of it was pretty much airside. The queue in Security wasn’t that bad. Nice airport and a lot of air conditioning.

Not Verified | Excellent hardware, but the signs to transfer gate are unclear. The gate security staff were rude.

Not Verified | The airport staff are friendly and the waiting time is short, very convenient because there are many transport choices to choose. The seats are comfortable and there are the sky bridge let me see the airplanes.

✅ Trip Verified | Shocking to find no city check in services provided both in TST and Central. All city counters closed and I cannot find any online information to advise passengers accordingly.

✅ Trip Verified | I do not understand how people claim this is a top tier airport. I found the staff to be very rude and abrupt with voyagers, on arrival immigration officer was nice to me but I saw them being very nasty towards certain nationalities. The lavatories are filthy and no staff near to be found. The signals on the old part of the airport are actually better than the ones on the new terminal which can be confusing to say the least. Prices are the same as in town, but I found the airport express to be a little bit expensive considering the distance. Check in staff seem not to know what they are doing and have to be calling their supervisor constantly, it leads to huge and slow lines. After this experience I can attest there are so much better airports in Asia and Southeast Asia.

✅ Trip Verified | It is clean, modern and spacious. Employees are friendly and helpful. Goods in the shops are bountiful and various. Signposts are clear. WiFi connection is stable.

✅ Trip Verified | Despite the good service of the airline staff, the airport staff are rude or non existence. No signage for APEC or ABTC card members. On entry, the lounge sign will lead you to a dead end. Poor signage or no guidance. Customer Service desk is empty at 0730 hrs.