Ho Chi Minh City Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 98 reviews
5/10
No Skytrax Rating
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3/10

Ho Chi Minh City Airport customer review

(Vietnam)

This terminal was an international but now it serves as domestic airport. Clean smalls shop and fast check in. Big minus is the security check since they checked only passengers.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
10/10

Ho Chi Minh City Airport customer review

(Australia)

Very happy with this airport - it is large and spacious with minimal queues at immigration. Bag arrived quickly despite almost all gates being used. On departure plenty of quiet spaces to sit at either end of the terminal. The toilets I used were clean and overall a great airport that does its job well.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
4/10

Ho Chi Minh City Airport customer review

(Hong Kong)

The airport is under construction. I am confused with unclear temporary signage. Dirty toilets also make a bad first impression in Ho Chi Ming City. I waited for the conveyor for about 40 minute. Queuing time is okay. I disappointed that the airport has no WI-FI which is standard in international airports. Some desktop installed in waiting zone also no real Internet connection (blocked access). To conclude the terminal facilities are very poor.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
10/10

Ho Chi Minh City Airport customer review

(Finland)

Flew KUL-SGN return: passport control quick and the bags were on the carousel when we got downstairs. Took a Vinasun taxi to the centre; must have been less than 20 mins from the plane to the back seat of the taxi. Same story on return: quick check-in passport control a breeze and had enough time for a nice cup of coffee facing the runway and watching planes land. Pleasant and well-organized airport not far from the centre of HCMC.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
8/10

Ho Chi Minh City Airport customer review

(United States)

Modern and efficient. I've been through 10+ times no major complaints. Arrival: if you have no luggage it's possible to get through immigration and customs in under 10 minutes. Officials are not particularly polite but there was no hassle. Visa on arrival process is chaotic (3-step process unclear to first-time visitors difficult to find out which line to stand in for each step) but they keep things moving. On departure the airport is pleasant enough although food options are not too appealing and overpriced (although not outrageously so).
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
2/10

Ho Chi Minh City Airport customer review

(Canada)

Airport was clean and well air conditioned. Visa-on-arrival was efficient and was only a 10 minute wait for a visa to placed in my passport. Immigration staff were rude and requested a "tip" for stamping my passport. No WIFI was provided though there were some computer terminals scattered throughout the airport at certain gates which did not work when I was there. No international food franchises but only a place that sells old Vietnamese food for a premium price.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
8/10

Ho Chi Minh City Airport customer review

(United Kingdom)

A surprisingly large airport very modern with lots of shops and eateries. Very unfriendly and unhelpful staff which spoils an otherwise very good airport. It could do with reliable free Wi-fi throughout rather than only in certain locations.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
3/10

Ho Chi Minh City Airport customer review

(Australia)

Last time I use SGN was more than 10 years ago. The facilities are definitely significantly improved. However service was still as bad as before if not worse. Landed from Singapore with SQ. Walk straight to immigration. Staff are extremely rude and unfriendly could not careless attitude. Luggage arrived relatively quick considering it was the only flight at the time. Everyone had to go through custom inspection machine only one machine available so it was a long queue. Between customs and waiting areas are money changers and airport taxi agents you do not feel safe at these counters. Once you out again a lot of black market taxi drivers trying to grab your attention. All in all it was fast but unpleasant experience. A lot of room for improvement.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
7/10

Ho Chi Minh City Airport customer review

(Philippines)

Arrived and departed to and from MNL on both red-eye flights. Immigration was fast no paperwork needed (arrival Cards declaration forms etc). Check-in hall for departures is large and spacious enough. Not many food choices on the restricted area after clearing departure immigration and customs. Very clean toilets. Be careful of the taxis serving the airport - best to take taxis from reputable companies.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
2/10

Ho Chi Minh City Airport customer review

(Australia)

Security at Ho Chi Minh City International Airport is lax. Travellers need to be on their guard against theft. I had a carry on bag stolen when in the process of checking in my luggage at the Jet Star check in counter. Security guards are not checking individuals coming into the airport. This means as happened in my case a person was able to come behind me posing as a traveller and while I was speaking to the check in counter staff member steal the bag and easily exit the airport with it.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no