Ho Chi Minh City Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 102 reviews
5/10
No Skytrax Rating
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1/10

Ho Chi Minh City Airport customer review

(Sweden)

Check-in staff were rude and took a long time for us to check-in and asked many questions lots of them which they didn't anything to do with. Immigration staff was very slow even with just a few people in front of me. In the security screening they got annoyed when we didn't fall in line properly. Airport was quite cold and food not so tasty and very overpriced. When me and wife was waiting for our delayed flight at midnight and we were trying to get some rest then a woman starts speaking out loud in Vietnamese in the speaker system which seemed to have nothing to do with the flight info. Had a bad experience of this airport and cannot recommend it to others.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Ho Chi Minh City Airport customer review

(Vietnam)

As an expat living in Ho Chi Minh City I fly in and out of this airport almost every month. I have visited far worse airports but this airport does not meet the standards of an international hub like Singapore Hong Kong or Bangkok. The cleanliness and facilities are fair there are a couple options of food and retail not many and the restrooms are fairly maintained. The staff at the restaurants are friendly and will hook you up to their shop's wifi if it is for customers however there is no public wifi network at this airport which is a problem. The lines at check-in and immigration can be long you can wait in a line for almost 20-30 minutes depending on the staff efficiency and passenger traffic. The immigration officers are not friendly and they take ages to finish their job. The customs officers are not friendly either but they are efficient. Security is easy to get through with friendly and efficient staff who can speak moderate English. There is no information booth and the only way to get information about facilities etc is to ask staff at the restaurants and shops or to look at signs. This airport is nice for Vietnam standards and I think that it will continue to improve as it is with complete renovation of the old terminal now used for only domestic flights. If you chose to take a vacation to Vietnam fly through this airport not Hanoi it is much better and is rapidly improving.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
8/10

Ho Chi Minh City Airport customer review

(Belgium)

I don't agree with some of the negative reviews of this airport. I've been travelling last year a few times to Ho Chi Min and used both the international and domestic terminals. Both are operating fairly efficient are well maintained and with clean and spacious toilet facilities. There's even an Apple store in terminal 1. A lot of Western airports are far below the SGN standard. The only issue is that some of the staff still has problems with the English language but it's just a matter of time before that gets resolved. I prefer by far the SGN term 1 and term 2 operations than a lot of so called high standard airports e.g. like Abu Dhabi.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
na

Ho Chi Minh City Airport customer review

(Vietnam)

Very poor International airport which is more a low-class domestic terminal. Staff extremely unfriendly. Not enough immigration counters shops over priced with staff without any knowledge or English speaking skills. Food over priced.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Ho Chi Minh City Airport customer review

(Vietnam)

This terminal was an international but now it serves as domestic airport. Clean smalls shop and fast check in. Big minus is the security check since they checked only passengers.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
10/10

Ho Chi Minh City Airport customer review

(Australia)

Very happy with this airport - it is large and spacious with minimal queues at immigration. Bag arrived quickly despite almost all gates being used. On departure plenty of quiet spaces to sit at either end of the terminal. The toilets I used were clean and overall a great airport that does its job well.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
4/10

Ho Chi Minh City Airport customer review

(Hong Kong)

The airport is under construction. I am confused with unclear temporary signage. Dirty toilets also make a bad first impression in Ho Chi Ming City. I waited for the conveyor for about 40 minute. Queuing time is okay. I disappointed that the airport has no WI-FI which is standard in international airports. Some desktop installed in waiting zone also no real Internet connection (blocked access). To conclude the terminal facilities are very poor.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
10/10

Ho Chi Minh City Airport customer review

(Finland)

Flew KUL-SGN return: passport control quick and the bags were on the carousel when we got downstairs. Took a Vinasun taxi to the centre; must have been less than 20 mins from the plane to the back seat of the taxi. Same story on return: quick check-in passport control a breeze and had enough time for a nice cup of coffee facing the runway and watching planes land. Pleasant and well-organized airport not far from the centre of HCMC.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
8/10

Ho Chi Minh City Airport customer review

(United States)

Modern and efficient. I've been through 10+ times no major complaints. Arrival: if you have no luggage it's possible to get through immigration and customs in under 10 minutes. Officials are not particularly polite but there was no hassle. Visa on arrival process is chaotic (3-step process unclear to first-time visitors difficult to find out which line to stand in for each step) but they keep things moving. On departure the airport is pleasant enough although food options are not too appealing and overpriced (although not outrageously so).
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
2/10

Ho Chi Minh City Airport customer review

(Canada)

Airport was clean and well air conditioned. Visa-on-arrival was efficient and was only a 10 minute wait for a visa to placed in my passport. Immigration staff were rude and requested a "tip" for stamping my passport. No WIFI was provided though there were some computer terminals scattered throughout the airport at certain gates which did not work when I was there. No international food franchises but only a place that sells old Vietnamese food for a premium price.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no