Departing from this airport approx. 19.00 hours Friday 27th September. Crowded large queues ridiculous method of booking in your luggage to be handed it back so you can take it to another queue to have it X-rayed. The staff seem unable to organise anything and end up arguing with each other. Making your way across the concourse is almost impossible with the queues reaching the back wall and totally blocking access. I really liked Crete but the departure experience would probably stop me visiting the country in the future. If the Airport is so busy they must be raking in the money but appear to have no interest in improving facilities. In conclusion it would appear that they are more interested in your money than your well-being. My son travelled on the same day but from Chania Airport and unbelievably his experience was even worse taking two and a half hours. Get your act together Crete we are not cattle we are your income.