| What a mess of an airport. No air con, and was sweltering. However, whilst I can understand systems can have faults, their management of check in was nothing short of shambolic. After eventually showing the check in desk number (just one), people began to push jostle for position. Clearly, they had opened up more than the one desk (about 4 of them I think), but out of the two queues, the one on the side was being served by one desk, yet the queue on the right was being served by 3. All it would have taken was some barriers, so everyone queued up in order, and got served evenly by the 4 check in desks. To make it worse, we had purchased additional baggage allowance (with our proof of purchase), but no, that was not enough, so had to purchase again (so now have to make claim with BA). After sweating half our body-weight, we got through the security checks to find a cafe selling the most overpriced food known to man - again, not to be unexpected, but the state of the place was disgusting. Food lying everywhere, with empty packaging on the floors, on the seats some of which were completely broken (I honestly saw someone perched on a seat at a 45 degree angle). The ordeal was still not complete. They called everyone up to go through the gate. No order, like you'd expect, like first 10 rows - although they did call up families first, but this would be a fruitless call, as after families were called up, everyone else soon followed, only for us to be held on a staircase for what was probably about another 15 mins (I'm sure the families with babies really appreciated leaving their seat to then wait on a staircase). Finally, on the bus, and guess what - another free for all to the front and rear of the plane - you would have thought one person to direct certain seat rows to the front, and others to the rear. Of course not - cue idiots (OK, can't blame airport for imbeciles like this) with front row seats entering the plane at the back - you can guess how this went down in the cabin.