Heraklion Airport

Customer Reviews

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Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 124 reviews
2/10
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2/10

Heraklion Airport customer review

It is more user friendly when arriving/departing on internal flights - travel off season and the airport is a dream! The restaurant if very overpriced and the food is poor. If you have the misfortune to get delayed in the 'package' departure hall you can pass away the odd hour watching people negotiate the bottom step coming down from the duty free! Interesting to note that if you look like a rep (carry a clip board and where a name badge) you get 20% discount at the cafe bar!
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1/10

Heraklion Airport customer review

Horrible airport. Arrival was OK we did not wait too long for baggage claim. Departure was just a nightmare. Queuing all over the airport in lines you could not identify counters used by staff that was unable to speak a single word English or German (flight went to CGN) and had to use a travel assistant to translate everything we said. Airport was horribly overcrowded. There was no space not a centimeter left. After we thought our baggage was checked in we were told to take it back go to another counter and have it x-rayed there. This never happened to me before and I have been flying quite frequently in my life. What a stupid organization. People around you were quite rushy. The security check is just a joke. I left all my jewelry and belt on had liquids in my bag but they just did not care. No one was interested we could have easily taken anything into security area. The "gates" are funny too. It is unbelievable how easily people manage to get out (for a walk?!) on the runway they probably search for their airplanes themselves. Flight was delayed we were not informed. There were two monitors in the whole hall one suddenly went out of order. The hall was overcrowded no place to sit very uncomfortable light no facilities to go to except for a duty free shop and a sandwich store and there was just not a single person feeling responsible for telling us something about our flight. It was not even orally announced delayed when it would have been time for boarding already. The staff controlling the tickets and letting the people walk outside the terminal to the planes seemed extremely swamped several planes were delayed by many hours there was one flight that had a delay of far more than ten hours. They were just unable (or unwillling?) to control who went outside the building. Most of the time staff was busy giving final calls for noshow passengers calling them again and again... and again. Up to ten times. TAfter all this chaos we found it quite surprising our baggage arrived with us in CGN we did not really expect them to manage this in HER.
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1/10

Heraklion Airport customer review

Worst airport I've seen in Europe. Cramped badly designed half the size it needs to be for the number of departing passengers. Smoky to boot (airport staff standing next to the food counter checkout smoking).
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1/10

Heraklion Airport customer review

Worst airport I have ever used. Arrival not too bad except waiting ages for luggage to come through. Departures however are your worst nightmare. If there are several flights leaving at close intervals the airport becomes clogged. You have to queue outside. We were out there for over an hour. Luggage has to be checked in then taken off the scales and taken to a scanner. In Departures you will be lucky to get a seat. There is one cafe and that has people smoking at the end where you get your sugar etc. There is one monitor for flight info. It is so small that if ten people stand in front of it you can't read the information. Really dreadful airport it must be due for an upgrade soon and a big one at that.
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1/10

Heraklion Airport customer review

Crete is a great destination but Heraklion airport is pretty worthless. Arrival was quite straightforward even though there was no info on which carousel our luggage would appear. Departure was horrible though: first of all two chaotic queues were formed in front of one check-in desk. After some minutes the checking-in was moved to other desks! As you can imagine this involved a lot of pushing - I do expect airport staff to manage such situations more efficiently. Staff worked very slow. We finally got our boarding card but after this everybody had to move their luggage to the one scanner that was working at the other side of the departures hall. Again chaotic queuing and pushing. After this another queue for the security check - the whole ordeal took more than an hour. Facilities in the departure lounge are extremely limited just one very small shop and 2 bars. We went through this airport in low season (April). I guess it will be complete hell during the summer months.
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4/10

Heraklion Airport customer review

We must have passed through Heraklion airport at much the same time as your previous correspondent but our experience was much easier - perhaps things were quieter because of our late evening flights. We last used Heraklion 6 years ago and remembered little apart from the crowding - until we read the reference about the entertainment value of the bottom step from the duty free as we'd been entertained too! Obviously Heraklion has been redeveloped since then because there's much more space and no longer an irregular bottom step from the duty free. On arrival we too did have a long wait for our bags and I would agree that it was not easy to find which carousel was to be used. While I waited for the suitcase my wife went through to process our car rental pick-up and had it all sorted long before our bag came through. Leaving from Heraklion was far easier than departures we've had from other Greek airports. BA check-in opened early so that only took us about 10 minutes there was no queue at all for the separate baggage drop and there was plenty of seating in the pre-security departure area. We didn't even have to queue to go through security either time (more of that later!) though we're not sure how searching security actually was as the visible screen didn't seem to recive much attention. Lots of space in the departure lounge and much cleaning going on. We didn't try to buy anything as we tend to avoid airport food anyway so I can't comment on price or quality. The only problem that arose was when our flight was called - we were in the wrong depature lounge! We had to go back through security right through the check-in area through more security to find Gate 1 at the other end of the terminal building. We don't think we missed any signs or information but most other passengers for the flight seemed to be in the right place so we assume that it is something to do with "Schengen" which is a mystery to us who are more used to shorter journeys with low-cost airlines. By the time we reached the gate the buses to the plane were being loaded but we weren't the last by any means so perhaps we weren't the only ones in the wrong place. Otherwise the "new" Heraklion came as quite a pleasant surprise.... though we did miss the entertainment of that bottom step! Score: 4
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1/10

Heraklion Airport customer review

This has to be one of the worst airports in Europe! On arrival passport control was very quick but that was the end of any efficiency. After a wait of about 15 mins the monitors (which are badly positioned) showed the carousel for my BA flight. However after another 15mins - still no baggage and it was only when another passenger went into the other baggage area did we find all baggage delvered on another belt. Departure was equally chaotic as check in staff took forever to get themselves organised. When you eventually check in you have to take your bags back and stand in another line for security checks. Heraklion always seems busy and it is difficult to know which line is for what check in desk or security point and there are no staff around to organise anything. As it was a BA flight to the UK the extra schengen gates are used - this was the only flight so that part was quick and the lounge comfortable because of low numbers. Buses to the aircraft again - for about 50 feet. Catering is poor with little choice - weak coffee and stale cheese pies!
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3/10

Heraklion Airport customer review

I've passed through between 20 & 30 times now (always in summer) so I feel able to comment. Be prepared - arrivals are hot and sweaty you'll have a very short bus journey to the terminal and you should get through passport control fairly quickly. The luggage reclaim is something else! Information can be hard to come by but things do seem to be improving (unless several holiday flights arrive at the same time!). Departure involves long queues often starting outside the teminal efficient security checks and a packed hot and usually uncomfortable departure "lounge". Our flight was once a couple of hours late and we were offered complimentary soft drinks - either Coke or Fanta. I requested water - but that wasn't allowed! Toilets can be very clean or disgusting - blame the tourists. If the gents toilets are out of action - just use the ladies! But Crete is worth this minor inconvenience!
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Heraklion Airport customer review

A really terrible airport. Visited in August 2006 perhaps the Schengen terminal was better but I doubt it. On arrival the baggage hall was chaos with poor signage and clearly no capacity for the number of flights arriving. It took over an hour from arrival in the baggage hall for us to leave with our bags and it was packed with nowhere to sit down and elbow room only at the carousels to see your bags. Even though most people seemed to be at the wrong carousel because of the poor information. The return flight was no better. If you were travelling independently there is almost no way you could work out which desk to check in at with huge snaking queues managed by the travel operators. There were no worthwhile facilities before the 'security check'. The friend I went with has metal pins in his body and triggers the metal scanner you walk through. The red light flashed and a bell rang but he was waved through without a search. This was just after the liquid bomb threat in the UK. When you got to the waiting area by the gates it was no better. The seating area was full with people even sitting on stairs. We waited upstairs near the duty free. The departure boards were not visible so when unbelievably our flight was called 45 minutes early you didn't know and were treated like a drunkard who had stayed too long in the bar (if there is one). Overall Crete is a great holiday destination but Iraklion Airport should be avoided if possible.
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Heraklion Airport customer review

It may not be the most modern airport in the world but the staff are friendly and it allows us to get from A to B. Every time I visit I am glad they do not weigh the bags to charge ludicrous amounts for excess baggage which does happen at most other airports. I am extremely suprised to hear about personal belongings being stolen as the Cretan people are very honest however Mr Olden (above) did say his wife was silly to put an expensive item in the case. Personal items can be stolen from any airport including those in the UK! You may be please to hear that they are currently building another airport further to the South East coast although the road links will not be as good as we have now become accustomed to in Crete although I have no idea when it will be completed. It seems such a shame to moan about an airport which in reality we spend very little time in when we could be looking forward to/reminiscing about our holiday in beautify Crete.
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