Heraklion Airport

Customer Reviews

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Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 119 reviews
2/10
No Skytrax Rating
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1/10

Heraklion Airport customer review

Had no problems at all with arrivals baggage came quickly However departure was a disaster. We had my partners parents with us who are both in there eighties. Check in was bad enough but it then took 2.5 hours to get through security control. The main system keeps calling your flight but there were a couple of hundred people in front of you trying to get through passport controls. We managed to find seats for my partners parents thanks to the kindness of other passengers. This is the worst airport we have ever flown from which is a shame because Crete is lovely. Would not return until they sort it out
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3/10

Heraklion Airport customer review

Having read other reviews on Heraklion Airport it was with some worry that we approached the arrivals area. No need to worry at all - the luggage arrived quickly and on the belt designated. Departure went smoothly a week later but the public address system is not efficient or loud enough to be helpful.
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1/10

Heraklion Airport customer review

Arriving from London our luggage did not arrive at the carousel but was in another hall on the wrong belt. Departure was bedlam - no order queues going all over the place and security a joke. Chania airport is far more pleasant but has less flights to and from the UK. The fairly new Athens Airport is (in my experience) excellent. Why can the Greeks not improve Heraklion which is used as a gateway into the truly wonderful island of Crete.
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1/10

Heraklion Airport customer review

Without a doubt the worst airport I have been to. Once through security (which is a bit of a joke given the number of people all jostling to get through) you come out into what can only be described as a huge bus terminal-style waiting room. There is one yes ONE departures screen way up high and absolutely NO airport staff available to answer questions if your flight is not shown. The facilities are dirty and food and drink is unbelievably expensive. I went into the gents and then turned around and walked out again deciding to 'hold it' until we got on the plane. Crete is a wonderful holiday destination but Heraklion airport really lets it down. It is the pits.
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1/10

Heraklion Airport customer review

On arrival the carousel has luggage from several flights it's a free for all. Heraklion is the dirtiest airport I have been to - toilets are horrid and smelly cafe is alongside the smoking area so nicotine is in abundance with your snack! Going home you queue to check in your luggage and get boarding passes you then have to queue again in another area with your suitcase and put it through the x-ray security after that they finally take the hold luggage off you. Then you have to queue again in another area to go through security with your hand luggage and go through passport control. Crete is a beautiful island but Heraklion airport is something else it desperately needs replacing with something 21st century. I felt sorry for the aged and disabled trying to get through this dire airport.
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2/10

Heraklion Airport customer review

It is more user friendly when arriving/departing on internal flights - travel off season and the airport is a dream! The restaurant if very overpriced and the food is poor. If you have the misfortune to get delayed in the 'package' departure hall you can pass away the odd hour watching people negotiate the bottom step coming down from the duty free! Interesting to note that if you look like a rep (carry a clip board and where a name badge) you get 20% discount at the cafe bar!
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1/10

Heraklion Airport customer review

Horrible airport. Arrival was OK we did not wait too long for baggage claim. Departure was just a nightmare. Queuing all over the airport in lines you could not identify counters used by staff that was unable to speak a single word English or German (flight went to CGN) and had to use a travel assistant to translate everything we said. Airport was horribly overcrowded. There was no space not a centimeter left. After we thought our baggage was checked in we were told to take it back go to another counter and have it x-rayed there. This never happened to me before and I have been flying quite frequently in my life. What a stupid organization. People around you were quite rushy. The security check is just a joke. I left all my jewelry and belt on had liquids in my bag but they just did not care. No one was interested we could have easily taken anything into security area. The "gates" are funny too. It is unbelievable how easily people manage to get out (for a walk?!) on the runway they probably search for their airplanes themselves. Flight was delayed we were not informed. There were two monitors in the whole hall one suddenly went out of order. The hall was overcrowded no place to sit very uncomfortable light no facilities to go to except for a duty free shop and a sandwich store and there was just not a single person feeling responsible for telling us something about our flight. It was not even orally announced delayed when it would have been time for boarding already. The staff controlling the tickets and letting the people walk outside the terminal to the planes seemed extremely swamped several planes were delayed by many hours there was one flight that had a delay of far more than ten hours. They were just unable (or unwillling?) to control who went outside the building. Most of the time staff was busy giving final calls for noshow passengers calling them again and again... and again. Up to ten times. TAfter all this chaos we found it quite surprising our baggage arrived with us in CGN we did not really expect them to manage this in HER.
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1/10

Heraklion Airport customer review

Worst airport I've seen in Europe. Cramped badly designed half the size it needs to be for the number of departing passengers. Smoky to boot (airport staff standing next to the food counter checkout smoking).
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1/10

Heraklion Airport customer review

Worst airport I have ever used. Arrival not too bad except waiting ages for luggage to come through. Departures however are your worst nightmare. If there are several flights leaving at close intervals the airport becomes clogged. You have to queue outside. We were out there for over an hour. Luggage has to be checked in then taken off the scales and taken to a scanner. In Departures you will be lucky to get a seat. There is one cafe and that has people smoking at the end where you get your sugar etc. There is one monitor for flight info. It is so small that if ten people stand in front of it you can't read the information. Really dreadful airport it must be due for an upgrade soon and a big one at that.
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1/10

Heraklion Airport customer review

Crete is a great destination but Heraklion airport is pretty worthless. Arrival was quite straightforward even though there was no info on which carousel our luggage would appear. Departure was horrible though: first of all two chaotic queues were formed in front of one check-in desk. After some minutes the checking-in was moved to other desks! As you can imagine this involved a lot of pushing - I do expect airport staff to manage such situations more efficiently. Staff worked very slow. We finally got our boarding card but after this everybody had to move their luggage to the one scanner that was working at the other side of the departures hall. Again chaotic queuing and pushing. After this another queue for the security check - the whole ordeal took more than an hour. Facilities in the departure lounge are extremely limited just one very small shop and 2 bars. We went through this airport in low season (April). I guess it will be complete hell during the summer months.
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