Heraklion Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 165 reviews
2/10
No Skytrax Rating
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1/10

"Unbelievably bad"

(Netherlands)

Trip Verified | Unbelievably bad, air conditioning barely works. Terribly dirty toilets. almost 50% of all flights delayed (mine included). Few and tiny information boards and no place to sit, insufficient seats. We had to stand for 3.5 hours. Apologies to all the airport staff who are making the best of it.
Experience At AirportDeparture Only
Date VisitAugust 2024
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
2/10

"air-conditioning barely works"

(Netherlands)

Not Verified | Too crowded, dirty. This airport has insufficient seating, and dirty toilets. The departures hall is packed. Check in and security check are chaotic, but quite fast. The air-conditioning barely works.
Experience At AirportArrival and Departure
Date VisitAugust 2024
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
no
1/10

"Worst airport ever experienced"

(United Kingdom)

Not Verified | Worst airport ever experienced - lets Greek islands down big time. Dirty, grotty, no AC, awful toilets, rubbish everywhere, sick on the floor at arrival, Greek Police / border control on roids wondering around like its a Holiday Camp. Puts us off going back to Crete.
Experience At AirportArrival and Departure
Date VisitAugust 2024
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Feels like a refugee camp"

(United States)

Not Verified | Feels like a refugee camp. People are crowded, garbage on the floor, dirty bathroom, trash bins are overflowing (not a single one was somewhat empty)- it’s Disgusting.
Experience At AirportDeparture Only
Date VisitAugust 2024
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Worst airport I've ever encountered"

(United Kingdom)

Not Verified | Worst airport I've ever encountered! Chaotic, far far too hot and overcrowded. No air con anywhere. Not enough seating area and everywhere is crammed full of people. The toilets are absolutely disgusting, I don't think they have been cleaned since last year. No locks on doors, cubicles filthy, id rather cross my legs than use their disgraceful toilets! Its a truly awful, stressful experience from start to finish. I will not be flying to Crete again because i just cant bear it, its far too unpleasant an experience for me!
Experience At AirportArrival and Departure
Date VisitSeptember 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Absolutely disgusting toilets"

(United Kingdom)

Not Verified | Absolutely disgusting toilets - smelly, dirty, no locks on the ladies doors. Security staff are the rudest most arrogant people I have ever met. 5 euros for a bottle of water total rip off. Never again.
Experience At AirportDeparture Only
Date VisitSeptember 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
1/10

"It’s complete chaos"

(Netherlands)

Not Verified | Worst airport I’ve ever been! Overcrowded, way too hot and no air-conditioning. It’s complete chaos. Our flight is delayed but we have no idea when it’s leaving and what gate we have to board. Employees don’t know a thing here. This airport is not humane, it feels like we are animals in a far too small cage.
Experience At AirportDeparture Only
Date VisitAugust 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Never seen an airport this worse"

(Netherlands)

Not Verified | Never seen an airport this worse. I would rather be driven over by a tank than spend 5 more minutes at this airport. Next time to Crete, I will swim by myself. My advice: shut down this airport and let the tourists go to Rhodes or Kos.
Experience At AirportDeparture Only
Date VisitAugust 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
4/10

"crammed and compact airport"

(United Kingdom)

Not Verified | Firstly - very small, overcrowded, crammed and compact airport. Secondly, the toilets are diabolical - smell of urine filled the area and worse. Thirdly - shops. Poor, food gifts tasteless. We purchased Baklava for friends. Plastic tasting - advised friends not to eat once tasted myself, not anywhere near what we experienced while visiting the beautiful island. Fourthly - not enough seating.
Experience At AirportDeparture Only
Date VisitAugust 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
1/10

"Horrible experience"

(Portugal)

Not Verified | Horrible experience. Unorganized. Dirty, very silo. Disgusting bathrooms. The smell of urine was so much. It leaves very little desire to return. Experiência horrível. Desorganizado. Sujo, muito silo. As casas de banho nojentas. O cheiro a urina era tanto. Deixa muito pouca vontade de voltar.
Experience At AirportDeparture Only
Date VisitAugust 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no