Helsinki Vantaa Airport

Customer Reviews

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Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 185 reviews
7/10
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Helsinki Vantaa Airport customer review

I've transferred here twice in the last two weeks and have been impressed by the user friendly layout friendliness of the staff and the clean modern design - great wood block floors. It's one of the few airports that has a sense of identity and individuality and there are some interesting shops and a couple of good places for a snack and a drink apart from the inevitable Starbucks.
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Helsinki Vantaa Airport customer review

I must agree with the majority of posters here- flying out of Vantaa is a delight. On a recent flight to Stockholm (24 Sept) I had one person ahead of me at check in and security was a breeze as well. The girl who checked me into my flight was possibly the most cheerful agent I've ever dealt with in an airport. The terminal- while small- is modern and immaculate with a good amount of shopping and a great duty free shop as well. An added perk is the smoking lounge with an entire wall of glass overlooking the runways- a rarity even in Europe these days.
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Helsinki Vantaa Airport customer review

In many respects I find HEL to be the efficient and aesthetically pleasing experience promoted by several other posters here in Skytrax. (I have still yet to see more efficient luggage handling and security arrangements anywhere else.) However the increasing passenger numbers at this airport have started to affect the convenience that I have been taking for granted for the past few years. The international (Schengen) shopping arcade is frequently very crowded. This is a problem because the shopping arcade is the also the primary transfer route especially from the domestic gates to the non-Shengen international gates. Furthermore the number of domestic and international flights arriving at stands away from the terminal has increased requiring slow bus transfers to and from the terminal. Because of these issues the 45 minute minimum transfer time between domestic and international flights is starting to look too short. Finnair (who also sell their flights to domestic destinations under codeshare agreements to BA among others) should adjust their schedule to make the transfers work more reliably at this increasingly popular airport.
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Helsinki Vantaa Airport customer review

Helsinki Vantaa is a typical Scandinavian airport that reminds me of Oslo Gardermoen : bright quiet a lot of space and very clean. No queue at security friendly staff. Check-in desks for Finnair are numerous but a bit limited for Star Alliance - only 4 desks for all Lufthansa/SAS/Blue1 flights. Bus connections (no train) to the city are easy to find; normal city busses (line 615) are much cheaper than Finnair airport busses: 360 vs 520 Euros. Transfer between domestic and international is easy and quick although Non-Schengen gates are at the far end of the terminal.
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Helsinki Vantaa Airport customer review

In a world full of stressful and noisy terminals Helsinki Airport is simply wonderful. Apart from being extremely stylish and clean it is at the same time busy and almost serene. This is partly due to the efficiency of the staff who shoot around on small scooters. The shops include some of Finland's finest design names and all duty free.
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Helsinki Vantaa Airport customer review

A lovely bright clean airport. So well organised and really friendly. The lady at the shop I went to didn't have the item in stock so she went off to another outlet of the company found it and delivered it with a smile to me back at the departure shops. No customs - even when arriving from a Schengen country - which surprised me a little such a contrast to the USA! It's a great welcome to Finland.
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Helsinki Vantaa Airport customer review

Helsinki airport is comfortable service is friendly great shopping nice restaurants basically everything you could ever need. Always pleasure to spend time at this airport. After coming from Arlanda in Stockholm to Helsinki was relieved. Arland is filthy and just messy in general. Will try to route my flights to this part of the world via Helsinki just to avoid Arlanda.
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Helsinki Vantaa Airport customer review

I used HEL several times in the last months - to both domestic and international (Schengen and non- Schengen) destinations. The airport is a pleasure because it's easy to find what you're looking for the ambience created through the use of wood and glass as construction materials and walking distances couldn't be shorter (how comes it's a small airport). The staff seemes to be very skilled and friendly. The Planes generally leave on time. The only downside is the missing railway station and the bus connection to the closest railway station (Tikkurila) is not that frequent.
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Helsinki Vantaa Airport customer review

HEL is a pleasant airport efficient and friendly. I regularly fly from Central-Europe to China and Japan using often Finnair and their main hub HEL. The new extension of the non-Schengen terminal makes it even smoother.
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Helsinki Vantaa Airport customer review

An extremely convenient airport. I flew both Schengen and non Schengen and things were so smooth. Very spacious comfy and no problems taking pictures in the terminal (something you can hardly do in US anymore).
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