Helsinki Vantaa Airport

Customer Reviews

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Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 200 reviews
6/10
No Skytrax Rating
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5/10

Helsinki Vantaa Airport customer review

(United States)

Used HEL as a transit point on the way to DEL. Due to a long layover went out to the city for a few hours. Immigration was staffed by only 2 officers (1 each for EU and non-EU passport holders) wait was about 20 minutes in non-EU line. Information desk personnel not very friendly but gave me the information I needed. The airport is very convenient with adequate transportation to the city right outside the doors. Departing had no queue at security and airport had adequate shopping etc. The VAT refund desk was very hard to find as signs were not visible. non-Schengen dept area has a duty free smoking zone and food mart which met the needs. Overall an easy airport to navigate.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Helsinki Vantaa Airport customer review

(Saudi Arabia)

This airport has to be one of the most accessible with coaches from all over Finland coming right to the doorstep. Bus from Helsinki itself is very reasonably priced and when inside getting an automatic boarding pass quick and easy. Agree with previous comment about nice wood finishes. Shops unremarkable unfortunately but nice atmosphere including around the airport with woods and greenery. Just needs the piped nature sounds one gets at stockholm airport and would be most soothing! However some staff too brusque in key positions which does not spoil the fact that overall it is a fine airport. Surprising not to see it in the top ten. No problems at all with security compared to other airports such as Munich and Budapest.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Helsinki Vantaa Airport customer review

Finnair checked in me and my baggage at 8 pm (although my flight was at 8 the following morning). I settled in for an attempt to get some sleep on the plentiful bench seating. No disturbance whatsoever although the air conditioning was a bit too brisk for total comfort. Tip: bring something to cover yourself with and you'll sleep like a baby. I was impressed that there was a comfortable smoking lounge past security very near the departure gates unlike the cage at Schiphol. Wish other airports had this!
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4/10

Helsinki Vantaa Airport customer review

I found this airport quite confusing the first time on arrival and on a connection flight to Turku (domestic). The second time was much better to/from HEL. Staff were generally very friendly and helpful. On my first visit due to a late arrival of the Easyjet flight from London I missed the connection flight to Turku and it was easy to arrange for a taxi/transfer service.
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4/10

Helsinki Vantaa Airport customer review

This is a nice airport. Have done both transit and stopovers through this airport. It is calm quiet and nicely designed with good quality timber finishes. Shops are good. Finnair long haul lounge needs enlargement and updating. The extensions are taking a long time to finish. It will be good when you dont need to walk on the tarmac to get to the London flights - hurry up Finavia!
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4/10

Helsinki Vantaa Airport customer review

Very good airport - the only real blots are the gate 31 departure zone (if departing from 31 wait upstairs until the last moment). Also when traveling from PEK to LHR via HEL everyone was run back through airport security (despite having arrived directly from airside) for some extra hassle.
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5/10

Helsinki Vantaa Airport customer review

Great airport to use - no hassle no queues- only for security very well signposted plenty of seats and shopping.
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5/10

Helsinki Vantaa Airport customer review

Departed to Mumbai and arrived from Mumbai. On my way to Mmumbai I arrived at the airport with only 55 minutes before the flight and with in mere 25 minutes I was done with luggage check-in security and passport formalities. Lots of option for shopping and eating. Though some shops are now obstructing view of outside. Efficient and helpful staff.
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5/10

Helsinki Vantaa Airport customer review

Bright Efficient and clear design. Very intuitive layout. Total opposite to US airports.
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5/10

Helsinki Vantaa Airport customer review

I have used Helsinki airport about 12 times in 3 years. Lately its getting more people but its still not as crowded as Frankfurt or Paris. Security check is very fast. Passport control can take some ime (probably due to construction work). I think once the extended terminal is in use it will be nice. Staff is very friendly and co-operative. Toilets are clean and airport is clean. Connections to Helsinki are very good with Finnair and local buses. Long distance buses can be taken right outside airport. All missing is a metro line to Helsinki.
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