✅ Trip Verified
| A modern airport designed and built to maximise profits above ensuring a means whereby passengers can smoothly negotiate Check In, Security, Aircraft Boarding etc and have a pleasant travelling experience. Or maybe this sprawling complex is a massive shopping mall from where aircraft land and take off from? I don’t want to visit a shopping mall; I just want to sit in comfortable seating, possibly buy a snack, and wait there to board my flight. Is this provided? No. Seating is very limited and a lot of it very uncomfortable. Who wants to sit on a wooden bench for two hours, for that is what is on offer at this supposedly ultra modern airport and even, what appears to be an upturned log, is offered as an alternative and deemed acceptable for passengers. First problems occur at the Self Check In, this a means of reducing costs by eliminating airline staff and passing the responsibility to the customer. Great queues, chaos and confusion reign at these terminals. Here people barge and push to produce luggage labels and Boarding Passes before fighting a passage through shoppers and Arrivals coming in the opposite direction, to make their way to their Boarding Gate. Reliability seems a problem with these terminals. My experiences were: Joined a Check In queue, Waited ages till I got to the front of the queue and faced the terminal itself Studied the instructions and printed out Luggage Label. Received an error message: “Seek assistance. Cannot print Boarding Pass”. Joined the end of the Customer Assistance queue and waited to be served. Assistant took in excess of 5 mins to sort problem out to produce both mine and my wife’s Boarding documents receiving from the Assistant the information that “the system will not let me provide seats for you to sit together” From other people in our group this seemed a common issue that providing seats together was a feature of their booking in experience. But nothing will be done, we the paying customers must pay the cost to ensure maximum airline/airport profitability.