Helsinki Vantaa Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 193 reviews
7/10
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7/10

"It's not well organized"

(Thailand)

Trip Verified | Not too crowded. Not too big. It's not well organized though not bad. City trains are available. Taxis are available as well. Staff speak English with difficulty. Not too far from Helsinki city center.
Experience At AirportArrival Only
Date VisitJune 2019
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
9/10

"Very easy airport to get around"

(United Kingdom)

Not Verified | Very easy airport to get around. Good services and lounge area for transit. Finnair and HEL is now my route of choice to Asia if reasonable fares available.
Experience At AirportTransit
Date VisitNovember 2019
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
10/10

"smooth, comfortable and friendly"

(Finland)

Not Verified | Helsinki Airport once again exceeded the expectations by being smooth, comfortable and friendly. Even though it's an airport, it feels more like a relaxing home away from home with a calm atmosphere and design, and always smiling and helpful staff. Always a pure pleasure!
Experience At AirportArrival and Departure
Date VisitNovember 2019
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
5/10

"Not well organised"

(Finland)

Not Verified | Not well organised. When this airport is building new areas it makes the walking distance longer and longer. Our second home in Lisboa is also growing but the walking distances get shorter. Too few places to sit, too much of the total area is reserved for shops.
Experience At AirportArrival Only
Date VisitOctober 2019
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
8/10

"Hugely long walk"

(Finland)

Not Verified | Hugely long walk to non-Schengen gate, also the signs there showed me to walk and extra 100 meters than needed. Really expensive water and no free drinking water provided. No hand baggage trolleys.
Experience At AirportDeparture Only
Date VisitOctober 2019
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
8/10

"helpful airport staff"

(Finland)

Not Verified | Customer service is very good, helpful airport staff. Facilities before departure security check should be improved (waiting area seating). Passport control takes a long time with no proper guidance for the queues (most of the time in arrivals for non-EU people). Overall I am satisfied with Helsinki Airport facilities and other services.
Experience At AirportArrival and Departure
Date VisitJuly 2019
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
9/10

"queuing arrangements poorly designed."

(Finland)

Trip Verified | An overall good experience. Food service that I used (Espresso House) was however crowded and queuing arrangements (direction, people flow etc) were really poorly designed.
Experience At AirportArrival and Departure
Date VisitSeptember 2019
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
10/10

"enjoyable and clean"

(Finland)

Trip Verified | During the busiest autumn holiday season the airport was enjoyable and clean. There was not too big lines, airport was clean and staff was friendly. The shop and restaurant selection is really good and you can drink water from the taps. The WiFi is handy, as you don't need password for that. I enjoy travelling through Helsinki Airport! Also, their social media channels are really cool.
Experience At AirportArrival and Departure
Date VisitOctober 2019
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
3/10

"designed and built to maximise profits"

(United Kingdom)

Trip Verified | A modern airport designed and built to maximise profits above ensuring a means whereby passengers can smoothly negotiate Check In, Security, Aircraft Boarding etc and have a pleasant travelling experience. Or maybe this sprawling complex is a massive shopping mall from where aircraft land and take off from? I don’t want to visit a shopping mall; I just want to sit in comfortable seating, possibly buy a snack, and wait there to board my flight. Is this provided? No. Seating is very limited and a lot of it very uncomfortable. Who wants to sit on a wooden bench for two hours, for that is what is on offer at this supposedly ultra modern airport and even, what appears to be an upturned log, is offered as an alternative and deemed acceptable for passengers. First problems occur at the Self Check In, this a means of reducing costs by eliminating airline staff and passing the responsibility to the customer. Great queues, chaos and confusion reign at these terminals. Here people barge and push to produce luggage labels and Boarding Passes before fighting a passage through shoppers and Arrivals coming in the opposite direction, to make their way to their Boarding Gate. Reliability seems a problem with these terminals. My experiences were: Joined a Check In queue, Waited ages till I got to the front of the queue and faced the terminal itself Studied the instructions and printed out Luggage Label. Received an error message: “Seek assistance. Cannot print Boarding Pass”. Joined the end of the Customer Assistance queue and waited to be served. Assistant took in excess of 5 mins to sort problem out to produce both mine and my wife’s Boarding documents receiving from the Assistant the information that “the system will not let me provide seats for you to sit together” From other people in our group this seemed a common issue that providing seats together was a feature of their booking in experience. But nothing will be done, we the paying customers must pay the cost to ensure maximum airline/airport profitability.
Experience At AirportArrival and Departure
Date VisitOctober 2019
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
10/10

"services at the terminal are still good"

(Finland)

Trip Verified | Due to the renovations at the terminal 2 area, the walking distance to the terminal 2 is quite long at the moment. The services at the terminal are still good and the lounge at Gate 22 is really nice with a good variety of food and drinks selection. The toilets at the Airport are clean, water is fresh and it’s possible to fill in the water bottles.
Experience At AirportArrival and Departure
Date VisitAugust 2019
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes