Helsinki Vantaa Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 179 reviews
6/10
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9/10

"Expensive cafes and restaurants"

(Finland)

Not Verified | Helsinki Vantaa Airport is very clean, well organized. More seats needed at T1. Expensive cafes and restaurants. Good public connections from Helsinki city and other Southern Finland cities.
Experience At AirportArrival and Departure
Date VisitJune 2018
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
10/10

"one of the best airports in Europe"

(Finland)

Trip Verified | Definitely one of the best airports in Europe. It may not be the biggest one but its well organized and everything is really well indicated. Lounges were in a good and convenient place, staff very friendly and machines working really well. Definitely would recommend.
Experience At AirportTransit
Date VisitSeptember 2018
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
9/10

"great service at the airport"

(Finland)

Not Verified | Had a great service at the airport. Everything was fast and I enjoyed being there. Safety check was fast and got through fast. Airport was clean and modern
Experience At AirportArrival and Departure
Date VisitSeptember 2018
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
yes
8/10

"security control was crammed"

(Finland)

Not Verified | The security control was crammed and although we were traveling with an infant and a toddler, we weren't able to use the line for families because it was closed. It took us more than 30min to get through security control and left us with less than an hour to get to the gate (this also because of crammed check in). I do understand that Fridays between 16-18 o'clock is very busy, but would it be possible to add more staff to security control so that it would be faster to get through?
Experience At AirportDeparture Only
Date VisitSeptember 2018
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
yes
9/10

"luggage arrived promptly"

(Finland)

Trip Verified | Everything on my arrival into HEL was smooth, luggage arrived promptly. No waiting, no crowds. Shop on arrivals for quick gatherings of essentials after travels.
Experience At AirportArrival Only
Date VisitSeptember 2018
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
3/10

"offensive Security staff"

(United States)

Trip Verified | Very nice and clean place. Great shops and lounges, free WiFi. But very arrogant and offensive Airport Security staff. Next time I will avoid this place.
Experience At AirportTransit
Date VisitAugust 2018
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
no
3/10

"this is a mess"

(United Kingdom)

Not Verified | For a hub airport this is a mess. Things start well with an easy and frequent train from the city centre to the airport, but soon after you arrive, you hit the mess that is check in. Overcrowded, messy and repetitious. The snaking queues as people wait for their self bag tagging and then the intertwined queues to take said bags to self-check bag drops, before you finally queue for security, which is clearly handling a too large a volume of passengers for it's facilities. Airport food and beverages are expensive and narrow corridors create crowded and slow passenger movement. Seats are hard to find and usually places in a far off corner or next to a gate or cafe, increasing the overcrowding as passengers queue to board or queue for food. The only saving grace is the staff, who are helpful and friendly and the cleanliness of the airport. While not a hub, Tallinn airport 70km across the Baltic to the south is a much more pleasant experience. If you can fly through Tallinn, do it, you'll not regret it.
Experience At AirportDeparture Only
Date VisitJune 2018
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"airport is full of contradictions"

(Australia)

Not Verified | This airport is full of contradictions. Nice surroundings, poor signage, interminable distances from check-in to international gates. On arrival, the passport control process is interminable for what is a relatively low number of passengers. It quite takes the edge of what is a sensible gateway to and from Europe from Asia and North America. Come on Finns, you can do better than this!
Experience At AirportDeparture Only
Date VisitMay 2018
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Wifi Connectivity 12345
Airport Staff 12345
no
4/10

"ridiculously overpriced"

(Spain)

Not Verified | Airport restaurants offering has somewhat improved but prices are ridiculously overpriced for rather low/average quality. Simple sandwich can cost 8-12€ (city prices 3-4€), seating is very limited and mostly located in the F&B units so to sit you are forced to consume at these ridiculous prices. As a customer you feel taken hostage. Funny thing is that there are lots of charging locations, sponsored by local power co Fortum.. Problem is about 1/3 don't work. Must be very bad advertising for that power co? Otherwise clean and all, but main passageways are a bit too small.
Experience At AirportDeparture Only
Date VisitMay 2018
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
5/10

"security check pretty lacking"

(Finland)

Trip Verified | While the airport its self is clean and clam but the security check at the x-ray machines was pretty lacking. They were two guys talking to each other than paying attention and when they made requests of you it was done in a really rude and cold manner. I felt super uncomfortable. I'm an experienced flyer and have been to a many different airports around the world. Now while some of them are lacking in hygiene and are stressful to be at, at least their customer service was friendly. This is only about the security staff, the staff manning cafes and stores were all lovely.
Experience At AirportArrival and Departure
Date VisitApril 2018
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes