Helsinki Vantaa Airport

✅ Trip Verified | Swanky new recliner seats around Gate 44 but only if you are under 5 foot or over 6 foot tall. At 5'6" the headrest was painfully positioned, forcing my chin onto my chest. Shame because everything else is brilliant.

Not Verified | One of the worst airports in terms of the security check. Super inefficient in terms of checking the luggage and it takes forever to wait for your turn. If you have any connection flight, avoid this airport at all cost.

✅ Trip Verified | Lovely airport. With a three hour wait at this airport, it was a lovely airport to spend some time before going through the gates. Great food options and variety. There was lots of seating with tables and we could have food from anywhere. Great to keep the whole family happy. I am not a big fan of designer stores so the fact that we spent time before security was ideal.

Not Verified | What an aggressive experience at this airport. First we had a transfer, many people had transfers. They were very understaffed for the kind of luggage control they did. From all the bags 90% was controlled for really tiny little things and very precise bag by bag, many people were missing their flights. They were very unfriendly and unresponsive to their over exaggerated research. (To have in mind people already were checkt 1 or 2 times). I had to throw my son’s toy away because it could be a weapon, I asked them if they were serious and yes that is exactly why I was checking again because me and my son (8) are dangerous. They said we could harm people. I was flabbergasted with what do we exactly harm people with a wooden catapult with paper wraps? Wow Helsinki, I’m very surprised by this. Thought you are a kind country. But this is just crazy and unwelcoming.

✅ Trip Verified | Seems like there’s constant issue with luggage. Long wait times almost always, much longer than many European airports I visit frequently. Cannot be shortage of staff anymore, that excuse was valid a year ago. Probably savings driven.

✅ Trip Verified | Good experience flying Finnair Tallinn to London via Helsinki. No need for security as transfer flight, helpful staff everywhere and for big airport very spacious. Loved MOOMIN COFFEE and no queue or questions at border control after I was interrogated at Riga Airport due to long stays on my British Passport. Loved Finnair too, would fly again from Helsinki with this airline.

✅ Trip Verified | A modern and moderate sized airport for the capital of Finland. Staff was friendly and helpful, queuing times were very short due to modern hand-luggage scanners. The terminal itself isn't very big but has an easy to follow layout. There are a lot of duty-free stores and food-courts, of course they're all overpriced as one might expect. Connection to town is offered by train-connection. All in all a good experience.

Not Verified | The renewed Helsinki Airport is probably one of the best in the world at the moment. The airport itself is not only beautifully designed, but it works like a dream. The departure lobby is equipped with multiple automatic bag drop stations, with staff to help you with them. The security was fast and smooth with the new machines. The airside of the terminal is very clean and easy to find where to head to. The variety of shops and restaurants is great too. The passport control is quick with both robotic and manual checkpoints.

✅ Trip Verified | What a beautiful airport! Food at the restaurant is delightful. Airport is clean and well marked. Staff is very nice throw out the airport. Great airport to fly through.

Not Verified | The airport hails their brand new terminal space & services but experience is not positive. The new automated check-in system for baggage drop off, even though not busy when we went through, was chaos. Travellers are doing everything themselves, with the assistance of ground personnel who are so busy helping everyone that you don't want to burden them further & slow as you are, get on with it. Why, in the 21st century, when everyone (most people at least) checks in remotely in advance, you can't just use your boarding pass to scan, print out automatically your baggage stickers & at the same time weigh & see off your luggage, I do not understand. Instead, you try to find a free check-in machine amidst the chaos of passengers, locate one, punch in your required details, print the label and then join the queue to drop off your luggage at a different, automated desk! Security used to be straight-forward & efficient, now it was an experience of being made to zigzag through paths (again, despite not too many travellers) to frantically waving staff finally guiding you to your place like cattle. Not a good experience either! When will someone actually start from the customer instead of the company's own processes & savings?