Havana Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 32 reviews
3/10
No Skytrax Rating
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5/10

Havana Airport customer review

(United States)

I just came through this airport (Terminal 3) twice in the last week or so and it was OK. Receiving luggage upon arrival was very slow but it did finally arrive. I heard later that they X-ray every single piece of luggage coming through. Customs and immigration coming in went surprisingly quick. I was very pleased with that. The food court is very expensive and has few selections. Expect flight delays and be patient. I have been traveling internationally for 40 years since I was a child and Jose Marti Airport was consistent with what you can expect in a third world country. Don't forget that on departure you must pay a 25 CUC departure tax! It also must be paid in cash.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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2/10

Havana Airport customer review

There are cash machines at foreign exchange desks at arrivals and departures. They accept Visa cards but not Mastercard. You will be charged a 11 percent commission plus your own bank's handling charges but it may save you queuing for 1 plus hours. I was also conned by the lady at the foreign exchange desk she gave me 3 Peso MN in exchange for 3 CUC. She should have given me 72 Peso MN. I would advise contacting airline on the day of departure to check flight times. You do not want to spend more time in this airport than necessary. So many smokers and poor facilities makes it unpleasant. I know of 2 different parties who contracted serious illness as a result of eating the food here. The beer is more expensive than at the bar at the Nacional Hotel. Duty free does not represent much of a saving but has a good selection the ground coffee is more expensive for example.
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2/10

Havana Airport customer review

Havana Airport is small functional (but can be very slow) and little else. Arrivals (luggage delays aside) is ok getting out is a different story. At first it seems that check in etc is quite quick then you pay your 25cuc airport tax and then move to immigration. This can take hours staff disappear at a moments notice and its anybody's guess how long before they return time and time again this happened even when my passport/visa was being checked. As far as food/drink etc drinks are fine but food is poor and very expensive. Although it claims to be 24hr there is nothing open after 11pm (approx) so if you're delayed stock up. If you have problems with your flight being delayed etc. Dont expect any help you'll have to explain the same thing over and over again better off contacting the airline in your home country. Its worth noting that they have cardphones in the airport but nobody sells the cards there - I checked everywhere. So have a card on hand there are coin phones but pesos only and its very difficult to phone international. Also there is no internet access until after you go through check in/immigration (no wireless either). Basically : Get there 4hrs early double check the queues for check in have your visa immigration forms and 25cuc on hand and get a phone card before going to the airport just in case.
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1/10

Havana Airport customer review

Seems that leaving Cuba is harder than getting' in! When you land immigration doesn't ask anything but when you leave they want to see all your bags etc. As I've got an old Brazilian passport they even searched it carefully and asked if I were really Brazilian and not Cuban?! Check in agents are slow - food is overpriced and bad this airport is a nightmare!
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2/10

Havana Airport customer review

Three terminals at Havana airport keep travellers well separated into categories. Terminal 3 is for foreign tourism. It is modern clean and fairly efficient. The reviews in this page are referred to this terminal. Terminal 2 is for Cuban exiles visiting the island. It is small generally overcrowded not particularly clean (specially the restrooms) and even a bit chaotic. Lots of custom and immigration officers everywhere. Terminal one is for nationals. No words for this one.
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4/10

Havana Airport customer review

Long queues at Immigration checking the Visa forms but baggage was waiting. The UK Departure lounge is a big shed with short direct access to aircraft. Had booked in online to Virgin Atlantic flight from our hotel so very little wait at the Bag-Drop desk. Plenty seating Clean Toilets Good duty free & snacks & drinks to spend your last Cuban Pesos.
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3/10

Havana Airport customer review

Jose Marti International Airport has at least five terminals despite what you may read in this website and in other media. One terminal a decade old in 2008 built with Canadian expertise deals with most long haul internatiional flights and one with mainly with internal flights. there are also separate terminals for charter flights from the USA (UK citizens not permitted) and flights from other Caribbean destinations. Please ensure that you know the terminal before booking your taxi to the airport. Immigration can be delayed if several flights arrive simultaneously and procedures are thorough. The CADECA money changing desk has now closed in the baggage reclaim hall (March 2008) but several are available once you enter the main terminal concourse. Duty free shopping has quite a wide choice of Cuban specialities eg rum and cigars at excellent prices.
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Havana Airport customer review

Inbound Havana Airport offers very long delays at immigration and for collecting checked baggage. Following a very slow humourless and rigorous immigration procedure you might expect that you would enter the baggage hall and find your baggage already on the belt after waiting an hour. since the aircraft landed. Far from it you first have to have your hand baggage scanned and inspected on arrival. Then you reach the very small baggage hall. None of these places have much in the way of air conditioning by the way. You might as well queue to change money here as an hours delay since flight arrival still sees no baggage on the belt. It took at least a further 30 minutes before baggage began to appear painfully slowly on the belt each belt rotation producing one or two new items seemingly belonging to those still well back in the immigration queue. Then they start using a second belt but delivery is not much faster. Be extremely careful in dashing from one belt to the other to check for bags as raised rails to hold baggage trollies on the floor act as lethal dangers on the floor. Lack of space and the very large numbers clustered around the small belts make trips fairly likely. Figure on an hour and a half to two hours for any bags here. Going back out I found check in fast but very slow queues to pay the mandatory 25 CUC exit tax. Security was thorough but not particularly slow and gives access to a very undersized terminal opened by the unlikely combination of J Chretien and Fidel as recently as 1999. With very few facilities it is not a place you would wish to spend much time at all. As others have said all the seats here can easily be filled by a few departures close together.
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Havana Airport customer review

Havana Airport (Jose Marti) has 3 terminals. Terminal 2 is mainly used for charter flights from Miami. This terminal was built few years ago and was mainly for international flights however seemed quite small and impractical. Since tourism kept increasing every year a new international terminal was needed. Terminal 3 started on 1998. Since it is not a big airport I think is running fairly well. I had been in Havana 5 times arriving from different countries. As a rule Immigration is fairly quick although I found it particularly slow one night when 3 flights from Europe arrived almost at the same time (1 hour waiting) . Luggage collection is OK. Public transport from Terminal 3 is non existing but they are plenty of taxis and the ride to the center takes no more than 30 minutes. No hotels around so I recommend connecting passengers catch a taxi and go around the city if you stay for half a day. Facilities are few although they are ok.
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Havana Airport customer review

We found Havana airport clean and well signposted. The downside was the length of time needed to check in and pass through immigration. We arrived over 3 hours before the flight and it took 2.5 hours to get airside. If you want a choice of seat I suggest a minimum of 3.5 hours.
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