Hartford Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 11 reviews
5/10
No Skytrax Rating
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4/10

"awful at baggage claim"

(United States)

Not Verified | Departure ok, but Hartford is awful at baggage claim. When you come from a late or long flight the last thing you want is to wait half hour, an hour or more at the belt. Which is what always happened to me. How hard can it be to improve this, even a little?
Experience At AirportArrival and Departure
Date VisitMay 2018
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
9/10

"security is usually manageable"

(United States)

Bradley is my home airport. I fly from and to here multiple times a year to visit friends and family. While it isn't as big as the New York airports or Boston, fares are usually among the cheapest in southern New England and southeastern New York, and BDL provides service to all major eastern hubs, such as: Atlanta, Detroit, Cincinnati, Charlotte, Minneapolis, Chicago-ORD, Washington, Philly, and Baltimore, as well as numerous Florida destinations, Las Vegas, Denver, Toronto, Montreal, Cleveland, Raleigh, San Juan, Cancun, and starting later this year, LA and Dublin, Ireland. Concessions are ample and security is usually manageable in under thirty, except some mornings. I nearly always fly Delta and their service out of BDL has been fantastic. Flights to Salt Lake City, Seattle, San Francisco, and Nashville would be ideal additions.
Experience At AirportArrival and Departure
Date VisitJanuary 2016
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
9/10

Hartford Airport customer review

(United States)

Flew through BDL last week. I like the new set of security lanes open on the US Airways side of the terminals. No line at 5.30am despite a dozen flights departing around 6am. The new arrivals/departures/gates boards are easier to read. However there doesn't seem to be one power port in the US Airways gates even though there's wifi.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
5/10

Hartford Airport customer review

(United States)

Security thorough and lines short - thrilled to find that one of the TV monitors at the Southwest gates showed the local PBS channel - a nice alternative to the usual cable news and sports programming. Custodial staff cleaned gate areas twice in one hour. Spacious naturally- lit gate area was a nice oasis from usually crowded departure areas.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Hartford Airport customer review

I'm a Connecticut resident and use Bradley a half-dozen times a year. Terminal A is perfectly serviceable - nothing fancy but it does the trick. Luckily most carriers use it. Terminal B which I understand will be closed at the end of 2009 cannot be demolished fast enough. It is an eyesore with next to no services. I guess its only advantage is for people who wonder what air travel used to be like in the 50s and 60s. They can see firsthand in Terminal B! I wish BDL had service to longer haul hubs like DEN and SLC but I guess there isn't enough demand. Nonetheless I'm perfectly happy using the airport. Its smaller size means fewer delays quicker deplaning and some breathing room.
no
4/10

Hartford Airport customer review

BDL is my hometown airport. I found plenty of kiosks for check-in at US Airways and went through security quickly. On the airside at US Airways gates very limited options in terms of stores and restaurants and the good shops/restaurants are at the other side of the terminal. Upon return finding luggage is easy and the pick-up for valet lots is fast. the amenities are limited but the airport is streamlined and easy to use. I prefer BDL plus connection to a direct flight from BOS or JFK anytime.
no
3/10

Hartford Airport customer review

As a lifelong Connecticut resident I am ashamed at our one major airport - but then I should remember this is small potatoes compared to Boston New York Atlanta Charlotte. The new terminal is clean and bright and a huge improvement over the old provided you are flying airlines that use it. Security seems totally confused and amateur compared to other airports and after checking in you simply deposit your checked luggage in a heap manned by security staff who seem distracted and uninterested in what you are doing. Worst of all is upon return it takes far too long to get your baggage. On a recent calm winter night we'd all deplaned a Delta flight and it took about 20 minutes before any luggage began to appear at the carousels. About 15 bags came out and then there was another 10 minute wait for 15 bags and then on and on. You can generally plan on waiting at least 30 minutes to get your bag at this "small" airport. This performance is inexcusable.
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3/10

Hartford Airport customer review

I am a bit surprised that half the airport is new. It's nice and polished on one side and a trip to the 60's on the other. As a local resident that frequents the airport (about 4 trips a month) I think they could improve the new airport food court section by building a New England type facade over the store fronts seems to be a big empty area that could be utilized for a "New England" feel.
no
na

Hartford Airport customer review

I've traveled through this airport quite a few times due to its location b/w Boston and New- York. Overall its a quiet airport that never seems to be too busy. There's a reasonable share of shops but none too interesting. Flights are generally on time in my experiences and airport staff are helpful although you most likely may never need to utilize their assistance. The signage is perfectly laid out and food cafe's are sprinkled all over. The new terminal and parking garage are super convenient.
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na

Hartford Airport customer review

Bradley's new A terminal is fantastic. Finally we can show pride in our state's airport and hopefully swing travelers to Hartford rather then Boston or New York. As said before the old B terminal thats serves American and Indepence is really worn down. Signs of TWA and Pan Am still are posted throughout the terminal which is more or less one giant hallway. Security is quick and all the check-ins are well light and clean. New parking garage makes getting to terminal A even easier. Just need to do up B and we can be a world-class airport!
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