Hanoi Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 104 reviews
6/10
No Skytrax Rating
Sort Reviews by :
Show
4/10

Hanoi Airport customer review

(Thailand)

A quick weekend getaway BKK-HAN-BKK. Both arrival and departure were hassle free as I only had a carry on. Arrival was through an air bridge and passport control was quickly cleared. Ample ways to connect to the city taxi fares compare to BKK is a bit steep if you consider the distance but its not a rip off. Many taxi drivers trying to tout you at arrivals but it is better to go to the official stand. Departure was hassle free as I checked in online so managed to bypass Air Asia's long lines. Cafes on 1st floor are OK but the product quality is very poor. Duty free or shopping at airport is full of tourist trinkets so not so interesting. Efficient airport but I flew in the morning so I gather it was not the rush hour.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Hanoi Airport customer review

(Netherlands)

In the Terminal we had to wait 20-25 mins for our visa on arrival before proceeding to immigration and customs both were efficient. The departure a week later really a terrible experience we checked in and look for some restaurant not really a good choice before security. So we thought we look after security However after security (which let me pass with a liter bottle of water filled) there was nothing - only tourist shops that sold of all thing cookies nothing from Vietnam. The terminal was filled with smoke terminal was really disgusting. People were unfriendly (security/shop seller). Also no decent place to sit also no shops selling magazines or books.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Hanoi Airport customer review

(United Kingdom)

It's not a big airport by any means but it's very efficient - immigration quick entering and leaving Vietnam luggage reclaim also fast and finding my driver in the arrival hall was easy. There wasn't a great lot by way of shopping in departures but it was a clean and comfortable place to wait. I would agree with others that signage at check in could have been easier - though it wasn't that difficult to work out where I should be going. All in all a pleasant airport.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Hanoi Airport customer review

(Canada)

Signage is very poor & vague in the check-in area. I had to ask 3 security people where to check in. Little in the way of places to eat landside airside there is a nice restaurant though somewhat on the expensive side. Lots of merchandise vendors airside. Immigration & security people some of the nicest & friendliest I've found anywhere! I got through very quickly. Chairs are mainly hard metal ones with armrests throughout the airport. Immigration on entering Vietnam smooth efficient friendly. Airport looks old but it is clean.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Hanoi Airport customer review

(United States)

I found the departure process to be daunting. The floor space is too small for the volume and both signage and verbal information sources are poor. Getting to the counter involved a lengthy search and "wading" through a sea of folks who seemed equally challenged. The gate area was far more serene and the second floor where lounges are located was virtually empty. Time for a new building - especially considering the region's growth.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Hanoi Airport customer review

(United Kingdom)

Small airport can't be compared with BKK OR KLIA. Upon arrival immigration clearance is quick and bags are received quickly too. On down side at check in very poor signage and information check in counters only open about 2 hours before so one can't check in early in order to drop off bag. Lounge at Hanoi average but does the job as very little else to do once you clear immigration
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Hanoi Airport customer review

It's a pretty small airport which has its good points and its bad points. On the plus side international arrivals are incredibly quick - you walk down a short corridor from your plane have a short wait in the immigration queue walk a few metres over to baggage claim (which is reasonably fast since the bags don't have to travel far) then walk a few metres over to customs (I was waved through without them even looking at my bags) and you're in the arrivals hall. Similarly on departure you are through very quickly once you check in and don't have to walk through miles of corridors like in larger airports. The negative side of HAN's small size is the lack of facilities - not much in the way of duty free food etc and if you're travelling economy then the only entertainment in the departure lounge is a few TVs playing an endless loop of Vietnamese ads for cosmetics. Signage is also pretty poor. It's not an airport you'd want to spend much time in but as it's definitely a 'spoke' rather than a 'hub' you're never going to have a six-hour layover there. It's just a place you get into and get out of as quickly as possible and in those terms it's not too bad.
no
1/10

Hanoi Airport customer review

Very poor airport - virtually no shops airside no money changers and no information screens. It's clean but that's about all it's got going for it. The duty free is extremely expensive (more expensive than UK high street prices!) and the staff in the shops are surly and downright dishonest. If paying with dong be very careful. All prices are in US$ and while there may be posters saying 18000 dong to $1 the staff bump it up to to 20000 in the hope you won't notice. Question this and some shops relent and revert back to the official exchange rate others won't and it's time to walk away. Hanoi airport shop staff - out to rip off tourists even more than market stall holders. Get your dong changed before heading to the airport and buy any bottles of water or snacks on the plane. It might be expensive but chances are it will be no more expensive than the airport and on the plane you might be served honestly and with a smile.
no
4/10

Hanoi Airport customer review

Arrival process slowed down by additional health screening declaration form to be filled in at present due to the swine flu crisis. Once through this passports handled fairly quickly and luggage reclaim likewise. Currency exchange possible in the arrivals hall. Departure process saw long queues for check in for Vietnam Airlines flights but handled quickly and efficiently. Fairly modern terminal with a good range of shops and food outlets.
no
3/10

Hanoi Airport customer review

One tip I never saw any currency exchange airside so if you have dong spend it or change it before you check in. its a worthless currency once you leave Vietnam although i did manage to find an exchange in bitang in KL who took it off my hands at a rate beneficial to him. But the MYR got me dinner and a beer.
no