Hanoi Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 112 reviews
6/10
No Skytrax Rating
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3/10

Hanoi Airport customer review

Travelled through HAN for first time March 2008. Overall it's ok and I've been in much worse. Staff friendly and efficient for a communist country. Check-in a little slow but Immigration fine. Waiting area and shopping a little spartan by east Asian standards but fantastic by S Asian standards and clean!
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3/10

Hanoi Airport customer review

As a regular traveler through Noi Bai airport I would say it is a very average airport. Queues at check-in immigration are really hit and miss. Can be 5 minutes but can be much longer. Waiting for baggage is also a lottery can again be 5 minutes but I have waited for almost an hour to receive my bags. The small restaurant upstairs through passport control is very expensive for what it is and really isn't anything to write home about. Overall it does the job and is relatively clean and has good views of the runway from the upper level.
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3/10

Hanoi Airport customer review

The airport is fine. The queues aren't bad for immigration/customs and the baggage arrives quite quickly. The duty free leaves a lot to be desired and once you get into the gate area - there really isn't much of a food choice (unless you consider Pringles as a meal).
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Hanoi Airport customer review

Arrival was fast and bag carousel was pretty wide open even at 1030pm with some other flights from Korea etc. Customs was fast and efficient. Departure was easy but I got there about 2.5 hours before my flight which was way too soon! The gates for Asiana to Seoul was being used by domestic flights within Vietnam and didn't open for international check until almost an hour before the flight. Not much to do in the terminal and the coffee bar had only powdered Sanka like coffee.
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Hanoi Airport customer review

Both arriving and departing HAN are quick and easy. No baggage inspection on arriving at international terminal and only a cursory passport /visa check. Departure on a domestic flight was also a breeze. The 1st/business lounge is within the departure area. Snacks and drinks are adequate; there is no smoking area.
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Hanoi Airport customer review

I must agree that Hanoi Noi Bai International Airport is very modern but it depends very much on which gate you go to. I remember walking through a zigzag corridor to the gate departing Hanoi for Saigon. Terminal in general is a lot better than the one in Saigon.
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Hanoi Airport customer review

Hanoi airport is really modern. The walking distance between the check-in and gate is very short. Facilities are good (shops and a nice restaurent upstairs). The viewing gallerie upstairs is very nice too and generally empty.
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Hanoi Airport customer review

The best thing about the airport is after the surprise of how modern an airport this is that after check-in and passport control there is a nice little frequented restaurant upstairs where you can have another nice nap on the comfortable seating prior to take off. Otherwise the waiting area is quite mind-numbing.
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Hanoi Airport customer review

We used Hanoi Airport four times during April/May 2003. I found it to be as good or better than many others around the world. Clean Comfortable Great Coffee available very helpful staff especially the Customs Officers who were polite and very helpful as were the VN Airline staff. We shall check them out again next year.
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Hanoi Airport customer review

Ha Noi airport is the best and most modern airport in Vietnam comparable to other international airports. The services there are great people are very friendly courteous and extremely helpful. I highly recommended- you have to see it to believe it.
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Hanoi Airport customer review

Hanoi's new airport is very nice and modern. Arrival is simple and so is departure for both domestic and international. I recommend it.
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Hanoi Airport customer review

The old terminal is cramped and filthy. In the arrival the immigration is slow specially it's horribly during the mid-summer day when the hall gets sticky and hot because there is no AC! The only bathroom was one of the dirtiest one every saw among all the airports. Departure hall is a bit better but expect the slow immigration service. The new terminal was under construction at the time when I visited back two years ago which was used by domestic arrival only (funny how the planes pulled off from the boarding bridge after clearing the passengers). The new one is much better looking clean and has open-air concept which make it spacious.
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