Hanoi Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 104 reviews
6/10
No Skytrax Rating
Sort Reviews by :
Show
4/10

Hanoi Airport customer review

Average airport. Singapore Airlines check in only opened 2 hours before departure. Lots of people milling around but no communication until the appointed time. There is a large selection of duty free stores once through customers offering the usual things. Tip : head upstairs for more space and a quieter experience.
no
2/10

Hanoi Airport customer review

Airport has a modern design look. Faculty is average compared to the South Tan Son Nhat airport. Immigration is ok. Building roof seems to need a major fix because of leak during the rain season when I passed through (found small buckets everywhere on the floor).
no
3/10

Hanoi Airport customer review

Travelled through HAN for first time March 2008. Overall it's ok and I've been in much worse. Staff friendly and efficient for a communist country. Check-in a little slow but Immigration fine. Waiting area and shopping a little spartan by east Asian standards but fantastic by S Asian standards and clean!
no
3/10

Hanoi Airport customer review

As a regular traveler through Noi Bai airport I would say it is a very average airport. Queues at check-in immigration are really hit and miss. Can be 5 minutes but can be much longer. Waiting for baggage is also a lottery can again be 5 minutes but I have waited for almost an hour to receive my bags. The small restaurant upstairs through passport control is very expensive for what it is and really isn't anything to write home about. Overall it does the job and is relatively clean and has good views of the runway from the upper level.
no
3/10

Hanoi Airport customer review

The airport is fine. The queues aren't bad for immigration/customs and the baggage arrives quite quickly. The duty free leaves a lot to be desired and once you get into the gate area - there really isn't much of a food choice (unless you consider Pringles as a meal).
no
na

Hanoi Airport customer review

Arrival was fast and bag carousel was pretty wide open even at 1030pm with some other flights from Korea etc. Customs was fast and efficient. Departure was easy but I got there about 2.5 hours before my flight which was way too soon! The gates for Asiana to Seoul was being used by domestic flights within Vietnam and didn't open for international check until almost an hour before the flight. Not much to do in the terminal and the coffee bar had only powdered Sanka like coffee.
no
na

Hanoi Airport customer review

Both arriving and departing HAN are quick and easy. No baggage inspection on arriving at international terminal and only a cursory passport /visa check. Departure on a domestic flight was also a breeze. The 1st/business lounge is within the departure area. Snacks and drinks are adequate; there is no smoking area.
no
na

Hanoi Airport customer review

I must agree that Hanoi Noi Bai International Airport is very modern but it depends very much on which gate you go to. I remember walking through a zigzag corridor to the gate departing Hanoi for Saigon. Terminal in general is a lot better than the one in Saigon.
no
na

Hanoi Airport customer review

Hanoi airport is really modern. The walking distance between the check-in and gate is very short. Facilities are good (shops and a nice restaurent upstairs). The viewing gallerie upstairs is very nice too and generally empty.
no
na

Hanoi Airport customer review

The best thing about the airport is after the surprise of how modern an airport this is that after check-in and passport control there is a nice little frequented restaurant upstairs where you can have another nice nap on the comfortable seating prior to take off. Otherwise the waiting area is quite mind-numbing.
no