Hanoi Airport

Not Verified | I almost got denied boarding at Hanoi Noi Bai International Airport on 7th April 2025 to Doha despite provided my medical certificate confirming I was fit to fly, as the ground staff seemed to lack the knowledge to handle the flight rules and regulations.

✅ Trip Verified | We were charged $10 for two fresh coconuts at the 'Vietnam Gift Shops next to Departures. This chiseling rip-off is four to five-times the price these cost in cafes in the city. We only paid it because our attention was elsewhere at the time. Beware these obscene costs.

✅ Trip Verified | Was in transit from Saigon to Hanoi arriving from International and connection to Domestic. The simple word is Chaos, immigration is slow, unorganized and crazy slow. Keep at least 3 hours for safe transit between flights. While arriving from Cambodia at Hanoi airport just going pass security it took more then 90 minutes and finally reaching gate just nick of time. Completely unorganised, lack of space and very slow process.

Not Verified | Arrival fine, but departure was another story. Chaotic and long security lines made for a frustrating experience. The other problem I found with Hanoi Airport was the inadequate air conditioning, especially airside. Vietnam is a hot and humid country, surely the airport authority must realize this.

✅ Trip Verified | The airport was shining, new and clean, with clear signs and directions, both in Vietnamese and English. The international departure was smooth, though queuing time for immigration and security screening was a bit long due to the jam in the morning. Not many duty-free shopping, compared to some other international airports in SEA. Dining was expensive, seemed the restaurant was trying to make money from tourists. Boarding gate was good, with a lot of seats. Toilet was clean.

Not Verified | They’re not accepting e-boarding pass and i have to go to the counter to print the pass, however the counter only can print my ticket 3 hours before the flight time. There are no self check in kiosk, and its very inconvenience, the airport staff also not friendly and not helpful.

✅ Trip Verified | The airport is cool, clean, well ventilation and beautiful. The navigation sign is clear, help the customer easily navigate inside the airport. The staff are considerate and thoughtful.

✅ Trip Verified | This is the most annoying airport I’ve been to. The shops all sell the same rubbish, the staff aren’t at all interested and all the prices are in US dollars. That’s like going to Heathrow and all the prices being in Vietnamese Dong! I understand that goods might show a conversion - but to just have dollars is irritating. And the wifi is rubbish.

Not Verified | The new Hanoi international terminal 2 opened at the end of December 2014, excellent and well planned, a big improvement on the old terminal. It only took me a few minutes to check in and pass the security, very efficient happy helpful staff all the way.

✅ Trip Verified | Frequent user of the services at Noi Bai airport here, it's one of the worst designed and managed airports in SE Asia. No signage to get you from domestic to international. Airport bus to the city takes roughly 20-30 mins to depart. Food at gates are expensive and taste bad. Restrooms hard to find. Immigration customs occasionally ask you for tips upon arrival. Avoid if you can!