Hanoi Airport

Not Verified | Arrival fine, but departure was another story. Chaotic and long security lines made for a frustrating experience. The other problem I found with Hanoi Airport was the inadequate air conditioning, especially airside. Vietnam is a hot and humid country, surely the airport authority must realize this.

✅ Trip Verified | The airport was shining, new and clean, with clear signs and directions, both in Vietnamese and English. The international departure was smooth, though queuing time for immigration and security screening was a bit long due to the jam in the morning. Not many duty-free shopping, compared to some other international airports in SEA. Dining was expensive, seemed the restaurant was trying to make money from tourists. Boarding gate was good, with a lot of seats. Toilet was clean.

Not Verified | They’re not accepting e-boarding pass and i have to go to the counter to print the pass, however the counter only can print my ticket 3 hours before the flight time. There are no self check in kiosk, and its very inconvenience, the airport staff also not friendly and not helpful.

✅ Trip Verified | The airport is cool, clean, well ventilation and beautiful. The navigation sign is clear, help the customer easily navigate inside the airport. The staff are considerate and thoughtful.

✅ Trip Verified | This is the most annoying airport I’ve been to. The shops all sell the same rubbish, the staff aren’t at all interested and all the prices are in US dollars. That’s like going to Heathrow and all the prices being in Vietnamese Dong! I understand that goods might show a conversion - but to just have dollars is irritating. And the wifi is rubbish.

Not Verified | The new Hanoi international terminal 2 opened at the end of December 2014, excellent and well planned, a big improvement on the old terminal. It only took me a few minutes to check in and pass the security, very efficient happy helpful staff all the way.

✅ Trip Verified | Frequent user of the services at Noi Bai airport here, it's one of the worst designed and managed airports in SE Asia. No signage to get you from domestic to international. Airport bus to the city takes roughly 20-30 mins to depart. Food at gates are expensive and taste bad. Restrooms hard to find. Immigration customs occasionally ask you for tips upon arrival. Avoid if you can!

✅ Trip Verified |   This airport is the worst. The staff were rude, unprofessional and not helpful at all. Barely anyone speaks English, which is a surprise for such an important airport. They mishandled my personal belongings, treated me with no respect and constantly yelling or scolding me in Vietnamese right in front of me. I would not set foot at this airport again.

✅ Trip Verified | We flew from Hanoi to Ho Chi Minh City on Feb 22, 2022. My son misplaced a backpack before boarding the flight. We asked the flight attendant to check with airport security to see if they can help to recover it, but had little hope that we could get it back. The airport security team screened the airport cameras and found out that my son left it in a bathroom, and someone else took it, and then the person boarded a bus. The security team triangulated and tracked down the person and then talked them into returning the backpack to us, within a few hours since we lost it. When we landed in HCMC, Hanoi airport security called and told us they retrieved the backpack and we could arrange to receive it back. We had two iPads in the backpack, and some other items with sentimental values, and we were very happy to get them all back. We were so impressed with the courteous, prompt and professional assistance they gave us, and would like to commend everyone in the security team there, especially Mr. Phong, Mr. Hop and Mr. Hung.

✅ Trip Verified | Noi Bai airport has done very well to ensure the prevention of the Covid epidemic. In addition, at the moment there are not many flights, but the environment is still clean and the service quality is still good.