Hanoi Airport

Not Verified | The airport was huge, the people were loud but the lounge was nice. The staff were friendly and nice. The view was incredible, the food was nice. What could be better?

✅ Trip Verified | The airport is smaller compared to other regionals like BKK or KUL nonetheless the navigation and speed is still great. Maybe it's because of its shape (one straight rectangular building, you just go in a line either left or right). I often travel during peak time of the day (after lunch, afternoon hour) but the queuing (both for departs and arrival) are never longer than 20 minutes. Baggage check is right behind the passpost control counter so sometimes it takes you like 5-10 minutes for a stroll from check-in counter to boarding gate. The customs are quite friendly and make sure things are always done asap. It's just going to be boring when you arrive and finish everything too soon as there's little to do once you get into the boarding area or on a transit. Only fast food eateries, duty free (Lotte) and some souvenirs. Best to watch airplanes flying (they have quite decent view) or do web-surfing. Take your time for this no-rush airport. Perhaps try to speak to a local if you're a foreigner. Do take note that in this airport the domestic and international departure are in completely different terminals with no indoor connections. You have to go out one to get to the other.

✅ Trip Verified | It's an okay experience for a small-sized airport. Flew from here at least once for every year since 2016. As the airport is small you would expect things to be fast and it was. I have never experienced a slow response (because I always try to get to the airport 3 hours before flight). The immigration took me around 20 minutes at the longest queue. But there are of course more rooms to improve. Easy to navigate. Not so much to do here, I only see some fast-food restaurants in the departure area. Wifi is okay. Not much for you to shop but the sheer number of Vietnamese souvenirs. The arrival is also fast with the check-in and luggage retrieving. More options to eat when you are out at the arrival.

Not Verified | The airport is small, not very clean, not very well organized, there wasn't any staff who guided customers. In addition, the food in airport is too expensive, I took an sandwich and coconut drink and it cost 270 000 VND (13 USD). Bad service - high prices.

Not Verified | Relatively small but quite well organized airport. I arrived from PVG and can honestly say the Chinese airport staff from PVG and other airports, especially immigration, should really be sent here for a training and observations. I was amazed how quickly immigration was done, how people were kind and orderly. Airport perfectly fitting the traffic. Good transportation between domestic and international terminal. Only minus is poor choice of accommodation around.

✅ Trip Verified | The resting area had nice mattresses and chairs without armrests. Had a good night sleep there and only wished we had more time to sleep there. The terminals are extremely clean and airport staff are very friendly. There are excellent food choices available

✅ Trip Verified | We had a great experience with very helpful staff at Hanoi Noi Bai airport. The facilities are clean and new, with all the amenities you would expect at a major airport.

Not Verified | Terrible experience. Having gone through full passport controls in Da Nang we expected to simply transfer at Hanoi smoothly to our London bound connection. Not at all, no signs from 1st flight and our only option was to exit the airport. Found someone who pointed to a shuttle bus which (after a long wait) took us from domestic flights to international terminal. Total mayhem, no guidance whether we should head left or right. We had to go again through full customs which was so crowded and uncontrolled it took nearly two hours! Thank goodness we had 4 hours transfer window. Very stressful experience.

Not Verified | This airport is a joke. One would expect some basic logistics from the biggest airport in the country but no. Apparently it is too difficult to put out self-checkin counters so that passengers who travel with hand-luggage only could avoid standing in 2h queue. Also maybe it might be worth considering opening more than one check in counters earlier than last minute so that people can go through passport control at least a few minutes before the scheduled departure time. It can be so simple.

✅ Trip Verified | It is a great airport even if overcrowded during rush hours. Plenty of shops and good restaurants. The toilets are clean and renovated. I use this airport few times per year and I'm satisfied each time.