Hanoi Airport

✅ Trip Verified | We flew from Hanoi to Ho Chi Minh City on Feb 22, 2022. My son misplaced a backpack before boarding the flight. We asked the flight attendant to check with airport security to see if they can help to recover it, but had little hope that we could get it back. The airport security team screened the airport cameras and found out that my son left it in a bathroom, and someone else took it, and then the person boarded a bus. The security team triangulated and tracked down the person and then talked them into returning the backpack to us, within a few hours since we lost it. When we landed in HCMC, Hanoi airport security called and told us they retrieved the backpack and we could arrange to receive it back. We had two iPads in the backpack, and some other items with sentimental values, and we were very happy to get them all back. We were so impressed with the courteous, prompt and professional assistance they gave us, and would like to commend everyone in the security team there, especially Mr. Phong, Mr. Hop and Mr. Hung.

✅ Trip Verified | Noi Bai airport has done very well to ensure the prevention of the Covid epidemic. In addition, at the moment there are not many flights, but the environment is still clean and the service quality is still good.

✅ Trip Verified | I find that Noi Bai Airport is one of the best airports for the following reasons: - Full safety instructions for guests through: broadcast, public TV, poster/standee at station areas - Disinfectant tools for guests are fully arranged at: induction disinfection machine, alcohol sanitizer, free face mask ATMs - Safety regulations are well implemented by airport staff and guests: staff wear protective gear, masks, gloves, and splash-proof glasses; check-in counters have splash-proof glass, seats with labels for sitting distance. Queuing at check-in, security, exit to ensure distance. Through research, I found out more information that: - Vietnam Airlines is certified as a 5-star airline for safety against Covid by Skytrax - The port is certified for Airport Health Accreditation (AHA) by the Airports Council International (ACI). I am very impressed with all of this!

Not Verified | The airport was huge, the people were loud but the lounge was nice. The staff were friendly and nice. The view was incredible, the food was nice. What could be better?

✅ Trip Verified | The airport is smaller compared to other regionals like BKK or KUL nonetheless the navigation and speed is still great. Maybe it's because of its shape (one straight rectangular building, you just go in a line either left or right). I often travel during peak time of the day (after lunch, afternoon hour) but the queuing (both for departs and arrival) are never longer than 20 minutes. Baggage check is right behind the passpost control counter so sometimes it takes you like 5-10 minutes for a stroll from check-in counter to boarding gate. The customs are quite friendly and make sure things are always done asap. It's just going to be boring when you arrive and finish everything too soon as there's little to do once you get into the boarding area or on a transit. Only fast food eateries, duty free (Lotte) and some souvenirs. Best to watch airplanes flying (they have quite decent view) or do web-surfing. Take your time for this no-rush airport. Perhaps try to speak to a local if you're a foreigner. Do take note that in this airport the domestic and international departure are in completely different terminals with no indoor connections. You have to go out one to get to the other.

✅ Trip Verified | It's an okay experience for a small-sized airport. Flew from here at least once for every year since 2016. As the airport is small you would expect things to be fast and it was. I have never experienced a slow response (because I always try to get to the airport 3 hours before flight). The immigration took me around 20 minutes at the longest queue. But there are of course more rooms to improve. Easy to navigate. Not so much to do here, I only see some fast-food restaurants in the departure area. Wifi is okay. Not much for you to shop but the sheer number of Vietnamese souvenirs. The arrival is also fast with the check-in and luggage retrieving. More options to eat when you are out at the arrival.

Not Verified | The airport is small, not very clean, not very well organized, there wasn't any staff who guided customers. In addition, the food in airport is too expensive, I took an sandwich and coconut drink and it cost 270 000 VND (13 USD). Bad service - high prices.

Not Verified | Relatively small but quite well organized airport. I arrived from PVG and can honestly say the Chinese airport staff from PVG and other airports, especially immigration, should really be sent here for a training and observations. I was amazed how quickly immigration was done, how people were kind and orderly. Airport perfectly fitting the traffic. Good transportation between domestic and international terminal. Only minus is poor choice of accommodation around.

✅ Trip Verified | The resting area had nice mattresses and chairs without armrests. Had a good night sleep there and only wished we had more time to sleep there. The terminals are extremely clean and airport staff are very friendly. There are excellent food choices available

✅ Trip Verified | We had a great experience with very helpful staff at Hanoi Noi Bai airport. The facilities are clean and new, with all the amenities you would expect at a major airport.