Hanoi Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 111 reviews
6/10
No Skytrax Rating
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10/10

“ big improvement on the old terminal”

(United Kingdom)

Not Verified | The new Hanoi international terminal 2 opened at the end of December 2014, excellent and well planned, a big improvement on the old terminal. It only took me a few minutes to check in and pass the security, very efficient happy helpful staff all the way.
Experience At AirportArrival and Departure
Date VisitFebruary 2024
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
3/10

“Avoid if you can!”

(Vietnam)

Trip Verified | Frequent user of the services at Noi Bai airport here, it's one of the worst designed and managed airports in SE Asia. No signage to get you from domestic to international. Airport bus to the city takes roughly 20-30 mins to depart. Food at gates are expensive and taste bad. Restrooms hard to find. Immigration customs occasionally ask you for tips upon arrival. Avoid if you can!
Experience At AirportArrival and Departure
Date VisitFebruary 2024
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"staff were rude, unprofessional"

(Thailand)

Trip Verified |   This airport is the worst. The staff were rude, unprofessional and not helpful at all. Barely anyone speaks English, which is a surprise for such an important airport. They mishandled my personal belongings, treated me with no respect and constantly yelling or scolding me in Vietnamese right in front of me. I would not set foot at this airport again.
Experience At AirportTransit
Date VisitNovember 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
no
10/10

"courteous, prompt and professional assistance"

(United States)

Trip Verified | We flew from Hanoi to Ho Chi Minh City on Feb 22, 2022. My son misplaced a backpack before boarding the flight. We asked the flight attendant to check with airport security to see if they can help to recover it, but had little hope that we could get it back. The airport security team screened the airport cameras and found out that my son left it in a bathroom, and someone else took it, and then the person boarded a bus. The security team triangulated and tracked down the person and then talked them into returning the backpack to us, within a few hours since we lost it. When we landed in HCMC, Hanoi airport security called and told us they retrieved the backpack and we could arrange to receive it back. We had two iPads in the backpack, and some other items with sentimental values, and we were very happy to get them all back. We were so impressed with the courteous, prompt and professional assistance they gave us, and would like to commend everyone in the security team there, especially Mr. Phong, Mr. Hop and Mr. Hung.
Experience At AirportDeparture Only
Date VisitFebruary 2022
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
10/10

"the service quality is still good"

(Vietnam)

Trip Verified | Noi Bai airport has done very well to ensure the prevention of the Covid epidemic. In addition, at the moment there are not many flights, but the environment is still clean and the service quality is still good.
Experience At AirportDeparture Only
Date VisitJuly 2021
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
10/10

"Safety regulations are well implemented by airport staff"

(Japan)

Trip Verified | I find that Noi Bai Airport is one of the best airports for the following reasons: - Full safety instructions for guests through: broadcast, public TV, poster/standee at station areas - Disinfectant tools for guests are fully arranged at: induction disinfection machine, alcohol sanitizer, free face mask ATMs - Safety regulations are well implemented by airport staff and guests: staff wear protective gear, masks, gloves, and splash-proof glasses; check-in counters have splash-proof glass, seats with labels for sitting distance. Queuing at check-in, security, exit to ensure distance. Through research, I found out more information that: - Vietnam Airlines is certified as a 5-star airline for safety against Covid by Skytrax - The port is certified for Airport Health Accreditation (AHA) by the Airports Council International (ACI). I am very impressed with all of this!
Experience At AirportDeparture Only
Date VisitJuly 2021
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
8/10

"staff were friendly and nice"

(Vietnam)

Not Verified | The airport was huge, the people were loud but the lounge was nice. The staff were friendly and nice. The view was incredible, the food was nice. What could be better?
Experience At AirportArrival and Departure
Date VisitJanuary 2020
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
7/10

"the navigation and speed is still great"

(Malaysia)

Trip Verified | The airport is smaller compared to other regionals like BKK or KUL nonetheless the navigation and speed is still great. Maybe it's because of its shape (one straight rectangular building, you just go in a line either left or right). I often travel during peak time of the day (after lunch, afternoon hour) but the queuing (both for departs and arrival) are never longer than 20 minutes. Baggage check is right behind the passpost control counter so sometimes it takes you like 5-10 minutes for a stroll from check-in counter to boarding gate. The customs are quite friendly and make sure things are always done asap. It's just going to be boring when you arrive and finish everything too soon as there's little to do once you get into the boarding area or on a transit. Only fast food eateries, duty free (Lotte) and some souvenirs. Best to watch airplanes flying (they have quite decent view) or do web-surfing. Take your time for this no-rush airport. Perhaps try to speak to a local if you're a foreigner. Do take note that in this airport the domestic and international departure are in completely different terminals with no indoor connections. You have to go out one to get to the other.
Experience At AirportArrival and Departure
Date VisitOctober 2019
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
7/10

"okay experience"

(Malaysia)

Trip Verified | It's an okay experience for a small-sized airport. Flew from here at least once for every year since 2016. As the airport is small you would expect things to be fast and it was. I have never experienced a slow response (because I always try to get to the airport 3 hours before flight). The immigration took me around 20 minutes at the longest queue. But there are of course more rooms to improve. Easy to navigate. Not so much to do here, I only see some fast-food restaurants in the departure area. Wifi is okay. Not much for you to shop but the sheer number of Vietnamese souvenirs. The arrival is also fast with the check-in and luggage retrieving. More options to eat when you are out at the arrival.
Experience At AirportArrival and Departure
Date VisitOctober 2019
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
4/10

"Bad service - high prices"

(Japan)

Not Verified | The airport is small, not very clean, not very well organized, there wasn't any staff who guided customers. In addition, the food in airport is too expensive, I took an sandwich and coconut drink and it cost 270 000 VND (13 USD). Bad service - high prices.
Experience At AirportArrival and Departure
Date VisitSeptember 2019
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no