Hangzhou Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages N/A
Airport Staff 12345
Customer rating from 10 reviews
5/10
No Skytrax Rating
Sort Reviews by :
Show
5/10

"Very bad experience"

(Japan)

Trip Verified | It is a new and clean airport. However, regardless of long queue, there were only 2 officials for immigration procedure and I waited for 20 minutes. What was worse is that when I was shopping in the Hangzhou speciality shop, one clerk followed me without giving me advices, even blocking my way. I felt I was treated like a thief. Very bad experience.
Experience At AirportDeparture Only
Date VisitMay 2018
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Shopping 12345
Airport Staff 12345
yes
7/10

"immigration clearance was smooth"

(Malaysia)

Landed at Hangzhou Airport around 1305 using AirAsia X from Kuala Lumpur. Immigration clearance was smooth and no hassle. I claimed my luggage in just a few minutes. Washroom services are as good as other airports in China. The only lacking is the number of available seats on the departure floor at the check-in counters area.
Experience At AirportArrival Only
Date VisitJanuary 2017
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Shopping 12345
Wifi Connectivity 12345
yes
7/10

Hangzhou Airport customer review

(Australia)

Arrived from Chengdu and the collection of luggage was straight forward and simple although it was quite a hike from the gate we arrived at. However only after I walked out of the terminal to the various buses that I found out that you needed to buy a ticket inside the terminal. Counter had no English signage and I walked passed it because it was displaying train schedules.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
7/10

Hangzhou Airport customer review

(United States)

New airport clean and modern design with lots of natural light and greenery. Good choice of Chinese food restaurants for departing passengers Western food is much more limited. China Eastern premium lounge is on the 2nd floor next to security a nice restful place to wait with made-to-order noodle soups available. Free WiFi works but is spotty in places. No train or subway to this airport. It is quite a long distance from downtown Hangzhou and the airport highway is under construction so it will be a long taxi ride to your hotel.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
10/10

Hangzhou Airport customer review

(China)

I think it is a great airport compared to most Chinese airports. Today Hangzhou Airport is quite different from what it used to be. It's very large and modern and has good service.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
2/10

Hangzhou Airport customer review

Pretty basic as airports go. Way out of town it is simply ridiculous and taxis are - well keep your belt on and wear a helmet if you have one. The airport sort of works but this is a typical domestic Chinese airport not great not entirely hideous but you know what! If you want to fly to Hangzhou its this or nothing. I can tell you it is heaven compared to the central rail station.
no
1/10

Hangzhou Airport customer review

Toilet cleanliness is awful. This new airport could have been better than the old military airbase however it still has long way to go. I will give it a 1-star or no star.
no
5/10

Hangzhou Airport customer review

Airport uses a lot of natural light. The design is modern especially the departure lobby the ceiling its so high. The staff in the airport have good manners. The luggage arrived quick and there's plenty of check-in counters too. The bad thing - airline lounges terrible.
no
4/10

Hangzhou Airport customer review

Used both domestic and international sections recently. Airport is new airy and modern with plenty of natural light. Walk to passport control was reasonable. Passport control was well-staffed and did not take long. Officers smile! Luggage also arrived quickly. The drive out of the car park is somewhat convoluted under the terminal building and out again and even had locals stumped. Check-in procedures quickly done though why the Chinese Authorities insist in customs declaration upon departure is a mystery to me. All it does add to the scramble for forms and jostling for space on the tables. Once airside there isn't much there. And constant announcements for all flights since int'l and domestic areas are only separated by glass partition. Airline lounges are miserable. In all a fine modern Chinese airport no complaints
no
4/10

Hangzhou Airport customer review

New airport opened around 2000 and much better than the old airport at the military airbase. Plenty of check-in counters and smooth handling in security check. First class lounge good. As most Chinese airports it is noisy from continuous announcements.
no