Hamburg Airport

Customer Reviews

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Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 43 reviews
5/10
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8/10

Hamburg Airport customer review

(United Kingdom)

Flew in from MUC on 29 August and out to EDI on 2 Sep. Arrival was straightforward with bags on the belt in reasonable time. The direct S-Bahn connection to the city centre is frequent and the fare a very modest EUR2.95. Departure was also fine apart from a few minor niggles spoiling the experience. The up escalator to Terminal 1 departures was out of action leaving a choice between carrying heavy cases upstairs or cramming into a lift. Didn't it occur to anybody to reverse the direction of the down escalator which was still working? Secondly the security staff put my passport and boarding pass into the tray to go through screening (why?) but in such a position that they fell out as the tray left the machine. Luckily I noticed this and they were retrieved with no harm done but such carelessness with essential documents isn't good enough. More seriously both male and female toilets at Gate C06 were out of action (and seemed to have been for some time) with only a tiny notice in German to warn you. Since you have to go through Passport Control to reach the gate there is no access to alternative toilets unless you can persuade the Passport staff to let you back out. Fortunately my flight was well up to time but I hate to think what would happen if there was a significant delay. I've always found HAM a pleasant easy airport to use and I hope standards are not going to be allowed to slip.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
2/10

Hamburg Airport customer review

(France)

Flying from Vienna arrival on time gangway quickly installed baggage delivery clearly indicated as well as belt number. And then the so-famous German efficiency took a hard beating. Despite landing at 7.30 pm well past the rush hour we were kept waiting in front of the belt with absolutely no information (at a time our flight number even disappeared of the screens as "delivered") for 45 minutes! The few other flights were in the same situation. On the way out rent a car not too far away globally design is acceptable. No particular comments when we left the following day.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
8/10

Hamburg Airport customer review

(United Kingdom)

Slightly slow Passport Control arriving lunchtime on a Saturday in T2 due to arrival of 2 other flights at the same time however bags were waiting on the belt. Easy access to the local rail service into the city of Hamburg along with very good Tourist Information Desk in the Arrivals Hall. Returned through on Tuesday afternoon with minimal delays at both Check-in or Security. Good selection of shops after Security along with a choice of cafes/bars. A clean and spacious airport which is remarkably busy but not crowded. T1 and T2 are just different ends of the same long Departure Hall.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
9/10

Hamburg Airport customer review

(Germany)

Swift clean and easy to use with clear signs. At ground level are the Supermarkets and Cafe offering nice option for buffet and coffee. Restaurants on level two offer a good view but lounges on level three has view over runway. At luggage collection area they have displayed the information boards from Deutsche Bahn for connecting trains to Hamburg Central Station and to other cities. Excellent planning efficient clean and friendly airport!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
3/10

Hamburg Airport customer review

(Turkey)

BRU–HAM–WAW. Was on transit between two flights. Nice and modern airport good facilities only complaint was that the staff at the security gate were unfriendly and arrogant.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Hamburg Airport customer review

(United Kingdom)

I have used this airport for over 20 yrs and it has always been my favourite one. I travel regularly all over the world and this one takes some beating. At Hamburg I recommend you go upstairs to eat it's much nicer than some of the small cafes on the ground floor. Efficient and clean everywhere.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Hamburg Airport customer review

(Germany)

Airport is been completely renovated and made modern and easy-to-use. Hamburg airport is connected with train which departs at every 20 mins and takes about 25 mins to reach the city centre. The facilities inside the airport are very good. Clean toilets Supermarket few clothing stores Restaurants located just above the check in counters. Parking area is spacious although a little expensive. The staff at security gate is supportive and friendly.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Hamburg Airport customer review

(Germany)

Hamburg Airport just announced in March 2011 a new structure for the parking fees there. In the media it sounds very nice and looks at a first glance like an advantage for the travellers. But what they did not announce is that at the weekends where many travellers are doing city trips the fees have been increased by nearly 50%! So instead of 39EUR for a weekend (Friday evening to Monday morning) parking it now cost you 54EUR. The cost per day is now 18EUR instead of 13EUR before! I am pretty sure that this new pricing structure is not an advantage for the travellers as announced in the media but rather an advantage for the owner of the parking lots. I would appreciate if such public installations like airports would show more dignity and call their "changes in price structure" what they really are namely "price increasing". And not just show the small advantage for some few travellers while hiding the big disadvantages for many other travellers.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Hamburg Airport customer review

Very friendly airport. Good and fast services clean and modern facilities enough space. Sometimes a considerable walking distance however nothing like FRA or CDG. Excellent train connection to town.
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4/10

Hamburg Airport customer review

Hamburg Airport is linear a bit like an updated version of the the old Berlin Tempelhof and it is quite a hike from one end to the other. So arriving passengers from the UK (eg Easyjet & BA) beware as your gates are quite a hike from baggage reclaim in Terminal 1 and there are no moving walkways for the less mobile. On the plus side; for the enthusiasts (and unashamedly I am one) there are great views of the apron and runways and overall a light and airy feel to the place. A nice airport but take your walking shoes.
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