Guernsey Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 11 reviews
4/10
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2/10

"it seemed very odd and left rather a sour taste"

(United Kingdom)

Not Verified | What a very unpleasant end to a lovely stay. I went to the cafe upstairs, asked for a prawn salad, 'we no do them madam', but there's a picture of them in the ladies' toilet, I replied, 'no madam', I asked if they did them in the cafe on the other side, 'we no do them here madam', but there is a picture, 'we no do salad', I did go back into the ladies toilet and took a picture of the advertisement just to convice myself I wasn't going mad! I travelled with hand luggage and had been searched on the way out, my small deodorant and small tube of E45 cream were in a plastic bag on show. However there was a problem so everything had to come out, being of a certain age I didn't give a flying fish who saw all my ladies' accoutrements, the culprit was a half full, or half empty 50ml of tootpaste (so 25ml), but that wasn't enough, everything else had to be examined (except the ladies' things!), the phone charger had to be taken away, and taken to bits for all I know, the deodorant etc all had to be scanned again, surely if they had all passed first time they didn't need to be re-examined, I wasn't bothered as I had plenty of time but it seemed very odd and left rather a sour taste, all the little boxes of pearls and jewellery had to be taken out and examined, I then had to repack everything which I did quite slowly. I can only assume these people have nothing else to do but annoy passengers and being called 'Madam' all the time didn't help. Finally on to the other cafe and yes they had salad, little plastic tubs of pre-packed pasta and stuff, not quiite the delicious seafood I had anticipated. If I ever visit again I'll make sure my hotel makes me a crab/prawn sandwich for the airport because it was all pre-packed plastic food.
Experience At AirportDeparture Only
Date VisitFebruary 2020
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"ridiculous bag search"

(Hungary)

Not Verified | I cannot believe the absolutely ridiculous bag search I have just had to endure. The full suitcase was emptied and checked in front of all passengers coming through, underwear and all. Very upsetting and is the 1st time out of many bag checked that I felt violated. The check was completely unnecessary, as I was compliant with all items in my suitcase and removed the items that needed to go through separately. This needs to be addressed because it is very upsetting to flying customers, who should not be treated like criminals.
Experience At AirportDeparture Only
Date VisitFebruary 2019
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Wifi Connectivity 12345
Airport Staff 12345
no
9/10

"pulled out all the stops"

(New Zealand)

Verified Review | Lost my phone at Guernsey airport and the security staff on that day, pulled out all the stops to get it back for me: so grateful, a wonder team. Everything else ran like clockwork.
Experience At AirportDeparture Only
Date VisitMay 2017
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
yes
1/10

"deflated staffing with deflated service"

(United Kingdom)

Had 40 minutes at Guernsey airport before sending off my better half. Went to the upstairs bar for a farewell pint. Only 1 person serving but queue only 4 deep. No urgency clearly and over 10 minutes later, eventually served to be told that there was no beer. No effort to rectify the fraught beer supply either. Inflated prices, inflated waiting times, deflated staffing with deflated service.
Experience At AirportDeparture Only
Date VisitJune 2016
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages 12345
Airport Staff 12345
no
1/10

Guernsey Airport customer review

(United Kingdom)

Check-in would not accept passengers until 2 hours before the flight despite the monitors advising us to do so. Check in person was blunt and almost rude, not acceptable, we are the customers! It isn't my fault she was talking quietly and I had to ask her to repeat every time. Then security, they take possession of my backpack and without comment put it on a unit away from me and left it there. A couple of minutes later another security man came along and started swabbing the bag because I had lots of camera equipment inside. The toilets in departures need a good refurbishment. Otherwise a great little airport, modern, clean, with duty free and so on.
Experience At AirportDeparture Only
Date VisitJuly 2015
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
yes
4/10

Guernsey Airport customer review

(United States)

The Airport is really small and the departures lounge is small and unintuitive. The weird door thing doesn't do anything as you could board any plane once out there. Past security the duty free shop is small and is not a world duty free. There is no WHSmith or Starbucks in the terminal. Otherwise extremely good service.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
8/10

Guernsey Airport customer review

(United Kingdom)

Please please get some training for your check in crew miserable is a mild word. I have travelled to Guernsey twice this year and both times the check in crew seem to be doing all pax a favour. Many years ago in BMI times in Guernsey this would not have been tolerated. All over Guernsey one gets superb service until you get to the airport and check into or ask a question on the Flybe desk. Having worked in tourism for many years(including Guernsey). I feel you are doing Fly be a great disservice. The flight was excellent and on time. Hope next time I will see a change.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
9/10

Guernsey Airport customer review

(New Zealand)

Switching from F to E concourse was a mess. There are no clear signs as to where to go and a large group ended up outside and having to go through security again. This is not acceptable. The airport management needs to have enough signs to get passengers from one concourse to the other. So disappointing!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
4/10

Guernsey Airport customer review

Straightforward and logically laid out. Vastly better than their neighbors over in Jersey.
no
5/10

Guernsey Airport customer review

The new Guernsey airport is large and spacious. No aero bridges due to the variety of aircraft flying into GCI. Luggage collection was quick. Departures side of the terminal has hire car desks tourist information newsagent and cafeteria style eating area. Upstairs is a spacious bar with viewing area of planes taking off and landing. Bus to St Peter Port is from front of terminal routes 4 and 7. Route 7 in summer you can travel in the other direction to other parts of the island. Bus pass for 10 trips can be bought from tourist office and they also have island wide bus timetables. Plenty of taxi's. Garage next door to re-fuel hire cars prior to drop off. Village of Le Bourg and a small military museum a short walk away if you need to kill time before departure.
no
1 to 10 of 11 Reviews