Guayaquil Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 13 reviews
5/10
No Skytrax Rating
Sort Reviews by :
Show
4/10

"try and improve your quality of service"

(United States)

Not Verified | I approached a clerk at boarding gate 8 to confirm my gate number since it was missing from my boarding pass. Why it was not noted on my pass is another concern of mine. How is anyone supposedly to know where to board? The clerk knew which gate I was supposed to go to but when I asked she just kept staring at her screen. There were two attendants there but the other was helping another passenger. I even waited about 2 minutes for her to respond. I asked her again and she just ignored me. My wife then caught up and had to literally tap her screen to get her attention. And then with an angry attitude she answered our question. All she had to do was politely ask me to wait until she had a moment to help. This attitude with staff at this airport is common. I am writing this so you can at least try and improve your quality of service. The passengers are paying customers we desserv be treated with respect and dignity.
Experience At AirportDeparture Only
Date VisitJune 2022
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
no
10/10

"one of the best around"

(Ecuador)

Trip Verified | Guayaquil airport is one of the best around. The building is modern, very functional and easy. The staff who work there always are profesional, and the most important thing is that you always has a feeling of been safe.
Experience At AirportTransit
Date VisitMarch 2018
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
9/10

"airport terminal is very organised"

(Australia)

Trip Verified | We took a TAME flight to Baltra Galápagos. Check-in was very easy with very short queues and very clear instructions given how to get to your gate. For the Galápagos Islands you are required to go through a host of quarantine checks and you are required to pay US$20 per person to receive a certificate. Without such a certicate you will be unable to board nor will you be allowed past the passport control at Baltra. The airport terminal is very organised and gates are well spaced. Great airport. Also when arriving in Baltra, you are required to pay an additional entry fee of US$100.
Experience At AirportDeparture Only
Date VisitJanuary 2018
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
8/10

"modern and easy to navigate"

(United Arab Emirates)

Verified Review | I was surprised with the cleanliness and efficiency of the airport in Guayaquil. Really modern and easy to navigate. I liked the zen garden at the domestic arrivals which really was a nice touch. Toilets were clean. Passport control very organised and staff are polite, also duty free staff were very helpful. Nice WiFi and view of the runway watching planes goes by. Happy using it.
Experience At AirportArrival and Departure
Date VisitOctober 2017
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
10/10

"everything was great and professional"

(United States)

Everything was great and professional from the moment we arrived. There were two other flights at immigration, one from Europe the other from Buenos Aires and immigration lines was moving fast. When we got there the officer was very friendly and welcoming, she even wished us to enjoy her country, that was very nice. Airport is very modern, has all the amenities to pass by time really fast, free WIFI is available plus charge stations.
Experience At AirportArrival and Departure
Date VisitMay 2017
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
2/10

"staff are not that friendly"

(Portugal)

Verified Review | Guayaquil Airport is modern and clean but if you arrive on a domestic flight there is no transit. You need to go out and do check-in and security. Arrivals can be crowded and staff are not that friendly. The one smile that I got was from the girl selling chocolates at the store inside.
Experience At AirportDeparture Only
Date VisitMay 2017
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"a fairly basic, simple no-frills experience"

(Ecuador)

Verified Review | I've flown through this airport several times this year, and generally consider it a fairly basic, simple no-frills experience. It's close to the business areas of Guayaquil, and normally transit through migration, security, etc is quick and painless. Not however, yesterday, 30/9/2016: the queue for the exit control and security snaked halfway down the terminal building. Even allowing 2 hours to pass the controls was not enough time to reach my gate before the plane left. This is utterly unacceptable, the management company needs to get its act together and provide efficient passenger handling.
Experience At AirportDeparture Only
Date VisitSeptember 2016
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
8/10

"very respectful staff"

(United States)

Good airport, nice shops and the seating is comfortable, great restaurants, very respectful staff, and flights always on time.
Experience At AirportDeparture Only
Date VisitAugust 2015
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
5/10

Guayaquil Airport customer review

(Australia)

Guayaquil's airport has most of the services that we have here in Australia they even offer jetways into planes. There are restaurants ATM's machines banks coffee shops and entertainment it passed our expectations without doubt.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Guayaquil Airport customer review

(Italy)

Friendly of the staff a new huge mall had been opening Mall del Soll. This is the modern and fully functional airport with the biggest mall of the country and four hotels between 4 & 5 stars.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1 to 10 of 13 Reviews