Guatemala Airport

Customer Reviews

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Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 23 reviews
5/10
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5/10

Guatemala Airport customer review

(United States)

Guatemala Airport is a clean well maintained airport. Decent choice of food vendors easy check. At the time I was departing the departure and arrivals board was malfunctioning.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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4/10

Guatemala Airport customer review

Guatemala's new airport is now a very pleasant experience especially when I consider how it was twenty years ago. Agents security and all support staff are friendly and helpful. Clean. Simple but adequate eating options. Spacious and comfortable. Still short-handed on personnel in most every area which makes for long waits if several flights arrive at the same time. Customs recently has gone into overdrive searching for anything they can tax.
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4/10

Guatemala Airport customer review

Changed planes at GUA enroute from ORD to SJO and return in March 2010 so cannot address check-in customs or security but it was an easy place to change planes. The airport was spacious with plenty of seating and shopping. Duty free was reasonable ($9 for liter of Stoli) and staff friendly. There were a few places to eat and prices were reasonable by airport standards ($1 for water as opposed to $3 in SJO). The bathrooms were clean although the toilets in the men's room didn't seem to have seats. Otherwise a very pleasant place to spend 90 minutes.
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4/10

Guatemala Airport customer review

Guatemala City's airport has improved greatly from when I was younger. There are more check-in counters and more gates available. Everything clean and well-maintained. Bathrooms which used to be a gamble are now clean. The airport is small so everything is close together and easy to navigate. The new duty free and other boutiques are a welcome change from the "mercado central" feel the shopping area used to have. Customs and migration are simple and the staff are easy to deal with. The only issue I have with this airport is the security personnel. While I understand that all airports have slightly different security measures (Buenos Aires airport doesn't let you take water on the plane even if you bought it after the security checkpoint - ridiculous!) Guatemala's seem particularly arbitrary and not enforced in an even-handed manner. For example the rule is liquids must be in containers holding less than three ounces and in a plastic bag. I forgot the plastic bag detail this time around. After opening the bag and seeing its contents they insisted on the plastic bag. I didn't have one and unlike other airports they didn't offer one and couldn't tell me where to find one. Plus I was running to catch an AA flight (the time had been changed without informing passengers) so I couldn't conduct a search. I resigned myself to having to leave the two oils and cream behind. The security guy took the cream but not the oils as well as a deodorant which of course is technically a solid and should have been left with me. My lesson is learned: pack toiletries in their plastic bags and carry extras in case security is not placated. But I will never know exactly what version of TSA rules Guatemala uses. personnel could stand to be nicer as well. Even the security staff in Miami are nicer.
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4/10

Guatemala Airport customer review

Just back from Guatemala I was very impressed with the airport. It was spacious clean and well organised. It has a small volume of passengers but is perfectly adequate with friendly helpful staff. A very positive experience!
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5/10

Guatemala Airport customer review

The newly built North Finger has 14 new gates great shopping/eating and a very modern atmosphere. The original terminal building has been upgraded and expanded restoring much of the appeal it had lost since its construction in the 1960s. It is a beautiful piece of architecture. Overcrowding has been eliminated at check-in thanks to 100 new check-in counters. The remodeling is ongoing and will be complete in November 2007. A new Central Finger (under construction) will add 6 more gates for medium- sized jets or 4 gates for 747s and Airbus A340s.
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Guatemala Airport customer review

Overall it is a nice airport with some things to offer. Upon arrival we normally are to our ground transportation within an hour of landing. Immigration takes less than 20 minutes and our luggage has always arrived quickly thereafter. Departing there are some very nice and inexpensive little shops just below the main terminal. My wife and I always save a few quatzales to spend here because we tend to find some unique items. The food is limited but there are some good pastries and excellent coffee for that early morning flight. Yes some updating and general housekeeping may be needed but a good experience overall.
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Guatemala Airport customer review

This is a really nice airport. It is not the cleanest in the world but it has things that you will not find in other airports and is in the process of a major overhaul. Instead of being filled with trendy fast food restaurants it has some very nice shops from duty free to typical arts and crafts. Great for the last minute item you did not have time to shop before hand. The customs lines are fast moving and operated by very friendly agents. The biggest problem is trying to leave the airport on a departing flight. There is a trick though. You can actually check in to your flight the day before at a customer service center run by each airline. For specifics call your airline for the closest location. When you get to the airport there is a special line for pre-checked passengers and it can cut your time in line by half. Of course this gives you more to shop at the great 'tiendas'.
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Guatemala Airport customer review

I flew to Guatemala city three times this year and I found the airport to be quite adequate. Although it definitely needs some renovations as you can see the wear and tear the airport makes up for it's run down appearance thanks to the people. I found the various staff to be very helpful and courteous. The facility is kept very clean. The shops and food are quite good for a small airport (especially the crepes). My only complaint is that the check in hall becomes very crowded for early morning flights and the lines from each airline start to blend into each other. It becomes a bit chaotic despite the airline staff's attempt to keep people in the right line up. Overall no complaints.
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Guatemala Airport customer review

I was in Guatemala Airport at the beginning of 08/05. The airport from the outside is certainly an interesting '60s building if not well maintained. Arrivals is good the lines are quick but the taxi/bus/hire car/hotel desks are before you leave the building and you have to beg and plead to be allowed back in again (without taking luggage)! Departures are good the lines quick people friendly lots of shops to buy last minute tourist tat duty free and Guatemalan fast food (well worth it when you are flying AA to BOS via MIA without even a chance of buying food!). Overall a reasonable experience for a poor country! I especially liked the No dogs and No guns notices on the entrance doors!
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