Guatemala Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 23 reviews
5/10
No Skytrax Rating
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6/10

"Horrible service"

(United States)

Not Verified | Do not visit the Pizza Hut inside the Airport. Horrible service. Staff were rude and do not know what customer service is. I bought a coffee and then asked if I could get some milk or cream and they said that because I did not order a coffee with cream originally that I would need to purchase a new one! Doesn’t make sense. Travelers are tired and don’t need to deal with rude people. That reflects on the airport too.
Experience At AirportDeparture Only
Date VisitJanuary 2020
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"everywhere you have to wait"

(Netherlands)

Not Verified | One of the least efficient airports ever. Security check is a joke, everywhere you have to wait for hours. We almost missed our plane as arriving 2.5 hours before departure wasn't enough.
Experience At AirportDeparture Only
Date VisitNovember 2019
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
5/10

"good free wifi service"

(Italy)

Trip Verified | Small airport with few services. Long enough customs procedures and passport control if you land late in the evening, when there is little staff on duty. However, it offers a good free wifi service, also available outside the airside
Experience At AirportArrival Only
Date VisitMarch 2019
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
3/10

"no real idea of the consequences"

(France)

Not Verified | Full body scanner was implemented and opting out for an alternative search is not an option. I fully dislike being exposed to technology from which we have no real idea of the consequences, especially since I was not aware of these kind of controls taking place.
Experience At AirportDeparture Only
Date VisitOctober 2018
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
no
4/10

"food venues open early early AM"

(United States)

Trip Verified | 15 mins WIFI free, then you have to buy. Wow 3rd world country indeed. Gate waiting chairs / benches are hard as rock. Have the seat dividers so you can't lay down. Loud Speaker announcements are totally not-understandable. Duty free is delivered on gangway, not given to you when you purchase. Was impressed to see food venues open early early AM (4:00). Selections in Duty Free fairly limited. Other mostly touristy knick-knack so so.
Experience At AirportDeparture Only
Date VisitJuly 2018
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
4/10

"confiscating people's belongings"

(United Kingdom)

Not Verified | I was interested to read a couple of other reviews of Guatemala airport mentioning that random items had been confiscated at security, as this was also my experience and it marred an otherwise positive impression. After X-ray scanning, a guard asked to search my bag and I cooperated fully. He pulled out my small nail file and a pair of safety scissors with 2cm round-ended blades, and confiscated both items. He then added insult to injury by smiling and saying, "Is OK?" as he dropped them through the slot. I'm an experienced traveller and both of the items that were taken had been through numerous other security checks on many previous occasions, including in countries with reputations for being especially strict. The episode left me and my partner feeling irritated and grumpy, as it was so unnecessary. I would never have any problem at all with established security rules being enforced, but La Aurora should ensure that individual officers aren't confiscating people's belongings on the basis of arbitrary and unfounded personal decisions.
Experience At AirportDeparture Only
Date VisitFebruary 2018
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Staff 12345
no
2/10

Guatemala Airport customer review

(United Kingdom)

This is the only airport where I encountered street vendors positioning themselves outside the terminal building hustling passengers with trinkets and snacks. Departure from this airport was far from trouble free. There were numerous passport checks along the way: at the entrance to the terminal, at check in (naturally), prior to entering the departure hall, at passport control (naturally), at security check, and on my way to the departure gate, I was stopped by a policeman who demanded to see my passport. He ran his fingers over the pages of my passport and then asked how much money I had. This unusual request unnerved me so I asked him why he needed to know how much money I had with me. He relented and returned the passport to me. Then at the departure gate, a further passport check and the emptying of all hand luggage for a thorough check including the lining of the case. I was glad to leave the airport.
Experience At AirportArrival and Departure
Date VisitJuly 2015
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
7/10

Guatemala Airport customer review

(Bangladesh)

It's not a big airport, but clean and good. However, there is not much signage.
Experience At AirportArrival and Departure
Date VisitJuly 2015
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
yes
3/10

Guatemala Airport customer review

(United States)

The airport itself is nice as others have commented. I travel through here about once a month and the new terminal is very comfortable and pleasant. However the local security is capricious at best. They seem to give security agents very little guidance but a huge amount of leeway. I have had toothpaste confiscated (no pastes they said) a bar of soap (no soaps they said) and the list goes on and on. I am all for reasonable and tight security but it seems like every trip I have a random item confiscated. And it is not just me I see it happen to others all the time too.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
10/10

Guatemala Airport customer review

(Guatemala)

Very nice modern airport since it has been recently renovated. The terminal is huge. Good duty free shops and good air-conditioning. Nice staff everything is very clean. Fast and easy security screening.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
1 to 10 of 23 Reviews