Guadalajara Airport

Not Verified | Not friendly or helpful at the front desk and unorganized. They were not helpful when the Volaris airline cancelled our flight and pretty much told us to deal with it on our own.

✅ Trip Verified | I hope to never have to arrive or depart from this airport. The staff is beyond rude! It seems as if they were corrupted as well. They send you to the military people to get checked and they charge you extra money. If you ask questions they lead you wrong on purpose. Not one outlet is available, there was puddles of water in various places, gates are far, and the whole place is over packed.

✅ Trip Verified | The staff at this airport are always in a bad mood to begin with. When it comes to doing their job as informative employees, they failed immensely. I was ignored multiple times when asking where to find a fill out form. The employees there treat people so badly. My mother flew in from LAX 20 minutes after I did and was yelled at for not knowing what form to fill out on the way out. It was her first time traveling and my sister had just passed. Instead of being treated with kindness and helpfulness she was yelled at. These employees are always rude, unhelpful, and honestly don’t know how to do their job. Please enforce a training for better customer service or hire people that know how to treat people with respect. I would rate a 0/10 but unfortunately I cannot.

Not Verified | They had us waiting in a huge line while our flight time dwindled away. We got out of line at 8.30, pretty much missing the flight if we didn't sprint to the terminal. Worst airport for sure and I travel a lot.

✅ Trip Verified | I went through security and explained I had a disability and I needed to go through the priority lane. The lady refused to allow me access. As such, I had a major meltdown and anxiety attack at security. Shame on your staff

At Guadalajara airport the main hallway is completely renovated, but its still very crowded during morning hours as this is the busiest time and lines can be long. Staff are helpful and friendly. There are 4 or 5 VIP lounges - I have used the Aeromexico Salon Premier which is brand new and the Banamex-Citi Salon Beyond, which is the best for me. Many restaurants, many stores and duty free.

Overall I find Guadalajara Airport to be quite user friendly with helpful staff, a decent variety of restaurants, cafes, and shops. Security lines are usually efficient and quick. Terminals clean and plenty of seating space. Several airline lounges and affordable ground transportation options to the city center and nearby areas. One of the easiest Mexican airports to navigate.

GDL - seems to have completed the main phase of its cosmetic renovations but still lacks some of the structural improvements to provide more spacious check-in counters space in the waiting lounge and more jet bridges. Latest development witnessed many international flights still on the tarmac awaiting pax to arrive via caterpillar-like buses. Simply unacceptable for Mexico's second largest city and third most enplaned airport in the country.

Guadalajara Airport main terminal is quite modern however the check in area seems slightly small for the amount of passengers and airlines. Check-in queues were not very good. We waited just under 1 hour to get through the queue for a Delta flight to Atlanta. There were about 3 or 4 desks open and only one MD-80 flight being checked in so it seems as though the service is very inefficient. Security queues were also very long as well. The airport seems to be in urgent need for more contact gates as our plane was on a remote stand and so were many other planes. The car park was appalling- it's obviously far too small and queues to leave were very long and time consuming. You also pay when you get to the end of the queue therefore you end up paying for the 30 minutes + that you spend in the queue. Overall Guadalajara airport needs to be expanded quickly!

I used GDL back in January 2005 during my first trip into Mexico. I flew Mexicana Airlines and upon landing you are taken from the plane to the airport via a shuttle bus. The shuttle bus drops you off on the first level where you are immediately routed to the customs area. There are the typical long lines and wait as you are processed through customs. I was a little intimidated at first because my Spanish is lacking but the customs officer was efficient and spoke English. After you are processed you go to the "stoplight". There is an area where you are literally presented with a small red/green stop light sort of device and are instructed by the security personnel to press a button on the device. If it lights up green you are free to go. If it lights up red you are required to undergo further baggage search. My friend who is from Guadalajara told me about this before I went down there but seeing it really gave me a good chuckle. He also gave me a tip; give the button a good firm and long press. Usually nervous individuals will press the button quickly and so it is more likely light up red. This entire customs and "stop-light" area is probably no bigger than the average high school gym. Outside in the terminal lobby area there are plenty of kiosks and shops. There is also a "taxi booth" where you pay for your cab ride and someone will come out to help you hail a cab. Departing GDL I was very surprised and pleased with the abundance of space comfort and amenities in the international departures area. You can get anything from souveniers to CD's to clothes to food. There are also a couple of full service restaurants.