Grenoble Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 71 reviews
1/10
No Skytrax Rating
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1/10

“the worst experience”

(United Kingdom)

Not Verified | My travel through Grenoble airport operated by Vinci was the worst experience in all my many years of travelling. Having checked the reviews after using Grenoble, as a route to the Alps in February 2024, I see it continues to get the same bad reviews as six years ago. I suspect injuries would be highly likely in an emergency situation, due to overcrowding. We were standing for more than 3 hours to get through security. Vinci have to have passengers standing because otherwise they would have spend money to more than double the size of the departure terminal. There is literally not enough floor space to allow passengers to sit down for the 30+ flights they schedule through the airport on Saturdays.
Experience At AirportArrival and Departure
Date VisitFebruary 2024
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
1/10

"incompetently run airport"

(United Kingdom)

Not Verified | Astoundingly incompetently run airport - seriously too many passengers for this small airport to cope with - literally teetering on the edge of falling apart if one more thing goes wrong or a couple of staff go sick. No info. on booking in screens (why not, should be an easy fix), so they have extra staff to try and organise this section (45 minute wait). Long queues to Departure Lounge (200-300 people !), where again, they employ extra staff to pull out passengers in danger of missing their flight as they spend so much time queueing! (1 1/4 hour wait) Long queues to get through X-ray security (20 minute wait - insufficient staff/machines), all this leads to no time in the departure lounge/duty free before you are again moved through to the gate - where you are packed in tight ! - and where there is yet another 20-30 minute delay!
Experience At AirportDeparture Only
Date VisitDecember 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
1/10

"The worst airport ever!"

(United Kingdom)

Trip Verified | The worst airport ever! I had to fly from Grenoble Airport because my flight from Lyon Airport was cancelled and this was the only option available going back to Gatwick at the same date, due to French workers strike action! I carried snow chains for my car, because I drove in the French Alps at high above 2000m, where according to French government you have to have winter tires or snow chains for your car! I carried my snow chains because the rental car company didn't provide winter tires and the snow chains for 10 days was £100 extra. I took my own snow chains, I had no problem taking them in my hand bag from Gatwick, going through Lyon Airport arriving in France. Neither UK border on departure nor British Airways had any problems with me carrying them in my hand luggage because they are only 2.5kg weight and fit into my back pack. However, upon departure from Grenoble, very rude lady at security check confiscated the snow chains with the argument that she doesn't allow these on board, also she stated that Grenoble airport doesn't allow snow chains too. When I asked to show me proof where this was stated and I showed my previous tickets that I flew with them in my back pack, she said if I don't sign the paper that they are confiscating the chains, I will not fly, she took my passport and my phone with my boarding pass! When I asked for her batch number and name and her supervisor too, so I can complain, I was refused the information!
Experience At AirportDeparture Only
Date VisitMarch 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
1/10

"just avoid Grenoble"

(United Kingdom)

Not Verified | The absolute worst airport in history. So poorly run. Any other airport I have travelled through is better by a huge margin. Any of the other local airports are OK, just avoid Grenoble.
Experience At AirportArrival and Departure
Date VisitMarch 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"never fly through this airport again"

(United Kingdom)

Trip Verified | Queue from getting off plane through immigration (without toilet facilities or refreshments) took at least 2 hours. This was longer than the flight time, was very uncomfortable, and nearly caused the cancellation of a v expensive transfer. In short, an appalling disgrace. We will never fly through this airport again.
Experience At AirportArrival Only
Date VisitMarch 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
no
1/10

"worst and most unsafe airport"

(United Kingdom)

Trip Verified | This is the worst and most unsafe airport I have travelled through in my life. 2 hours of queuing outside on the tarmac outside and being herded through metal barriers. Is this real? Come on France you can do better.
Experience At AirportArrival Only
Date VisitMarch 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"It gets worse every year"

(United Kingdom)

Trip Verified | This has to be the worst airport in the whole of France if not the world. Every year there is total chaos and massive queues. It gets worse every year. This year on arrival we had to wait to disembark then were herded into a very long line to get to immigration. The queue was over 1hr 45 mins to get to the passport control where there was only two desks available and no toilets. The departure was even worse. It was a total cattle market. You couldn’t get to the check in desks because of too many people in the terminal. It was a good 45 mins to get checked in. I tried to use the gents toilet but there were crowds of people blocking the way and there was also a big queue there as all the urinals were out of use. It was then impossible to get to the other side of the airport to get into security check as the whole departure terminal was jammed solid with people. I stood in this crowd being crushed from all sides for two hours and only moved forwarding one metre! Once I did get into the line for security check it was another hour and a half to get through. All the flight departures were delayed by two hours due to total and utter incompetence of Grenoble airport. This is a totally unacceptable situation for many reasons, passenger experience, personal health and security, the stress of missing the flight as the departure times came and went and I was still stuck in the queue with hundreds of other stressed out passengers etc.. it was an absolute nightmare. The airport should be fined for delaying the flights and should be forced to close until it can reach an acceptable level of performance.
Experience At AirportArrival and Departure
Date VisitFebruary 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
1/10

"Cattle are treated better"

(United Kingdom)

Not Verified | Simply the worst airport experience I have ever had. They don’t care about customer service, or inconvenience. They just want the airlines to go there. They are culpable for going along with it. Absolutely give this airport a wide berth no matter how cheap the flights might seem. Cattle are treated better than I have been today.
Experience At AirportArrival and Departure
Date VisitFebruary 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Next time I will go to a proper airport"

(United Kingdom)

Trip Verified | The worst airport I have ever had the unfortunate experience to travel to and from. It is totally incapable of handling the ski flight traffic. Had to wait on the plane when landed for 20 minutes to then join a queue on the tarmac for another 1hr 45 mins before going through passport control - 2 desks. Disgraceful way to treat your customers. Same chaos to check in on the way back, both for check in and security. Facilities, toilet, catering etc.. cannot cope. My advice - Dont bother, stay at home, I will never travel to Grenoble again and I am told by the ski travel reps that chambers is just as bad. Next time I will go to a proper airport, ie Lyon or Geneva.
Experience At AirportArrival and Departure
Date VisitJanuary 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Very poor facilities"

(United Kingdom)

Trip Verified | Terrible airport. Very poor facilities. One of the food outlets at the check in desks opened just as we arrived - so was not open for the check in for one of a handful of flights departing that day. We were told that there was a restaurant airside but this is not true. Staff suggested we buy wine in the duty free to drink in the departure area!
Experience At AirportDeparture Only
Date VisitMarch 2022
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
1 to 10 of 71 Reviews