❎ Not Verified
| What appalling service! Jet2 had everything sorted, boarding was on time, but the airport had other ideas, 30 minutes wait to provide a bus to the plane, and frankly we could have walked a lot faster, then further delays while that bus emptied and returned as there only appeared to be one! They they had the cheek to tell our pilot that as they had made us miss our slot they were pushing our flight time back by over two hours! After a great deal of complaining we were told we might be able to go sooner, but currently are still sat on the aeroplane with no signs of any movement. We always go to Tenerife and this was a change, the hotel was lovely, we said we would return but now I’m not sure. Lots of other poor reviews on here about the airport, Gran Canaria you need to do better. Not to mention that you probably cost the airline many thousands with your lack of buses/drivers and we are still in danger of losing our crew if they go over time. Try harder please if you want tourists to visit you! Nowhere to sit either, not nearly enough seating, and what was there was dirty! Plus way more expensive than Tenerife airport so you lost my custom there too! WiFi didn’t work either.