Gold Coast Airport

✅ Trip Verified | This is a cheap and nasty airport. When we parked our car, there is hardly enough room to open the door as there is only inches to spare between cars. On one occasion I had to climb through the sunroof to get out of the car. The airport is generally overcrowded and noisy. In some departure lounges customers are all seated or lying on the floor. It’s not too bad on a quiet day, but at other times there long queues even at the toilets. Such a shame that such a beautiful place doesn’t have a decent airport.

Not Verified | Hopeless! Faulty Air NZ kiosk out of bag tag paper. No help there with Air NZ staff. Over zealous customs treatment. No Air con in international lounge. No lounge facilities. We expected Qantas code share lounge as advertised. None in international lounge area. Very poor for on international airport!! Air NZ staff need to be there before 2 hours of departure. Great week in Coolangatta. Disappointed with departure.

✅ Trip Verified | The arrival hall is not equipped for the number of people arriving. You are made to line up to use the few arrival card machines. Other Australian airports have multiple units placed along the arrival corridors. Customs staff don’t appear to be well trained and make you open your bags for things you have declared like tea bags.

Not Verified | Free water at Domestic departures is hidden from view with no signage, in a blatant tactic to extract more $ from the travelling public. Almost the same at International departures - free water exists in the furthest location possible with a small sign not visible from the terminal main area. This is just evil corporate behaviour. International arrival experience was poor, long queues. Baggage carousel at international arrivals has a design fault causing bags to fall off, and create bag chaos which passengers need to fix. I will avoid this airport in future.

✅ Trip Verified | The new extension at Gold Coast airport is so bad. It’s a big empty ugly grey cavern with no life in it at all. My backside is sore from having to sit on the floor with 100+ other people. There is no wifi no mobile reception. The design is weird with glass walls separating the queue area. There are rows and rows of empty chairs in the old area corridor. They called the flight to board then no staff arrived and all the passengers were stuck in a cramped queue behind the glass walls for over 20mins. Whoever designed this nightmare should be sued. What an embarrassment for Gold Coast and Australia. Reminds me of being in a world country

Not Verified | Upon my arrival at Gold Coast Airport from Bali, I experienced the worst border security treatment. The officer detained me for2hours. This airport has more officials than passengers.

✅ Trip Verified | This airport is not capable of handling the volume of passenger traffic. Waited 20 minutes for stairs to disembark upon arrival. Now upon departure the queue for security screening is 100 metres long.

Not Verified | Gold Coast Airport new terminal is a joke. It’s smaller than the old terminal. I arrived on Scoot Airlines, which landed at the same time as 3 other flights. Around 1200 passengers trying to clear Immigration which has enough room for about 350 passengers. I can’t imagine how packed this terminal will be once more airlines start to arrive. Obviously no thought was given to future growth, my recommendation is go through Brisbane Airport, at least you have separate lines for Australians

Not Verified | Could not get free Wi-Fi when logging in inside the terminal. Got directed to the help desk operated by volunteers. Showed the kind lady how I was logging in ad she agreed I was logging in correctly. She directed me to the duty manager who was not interested in helping or getting somebody else to help me. I was staggered by her attitude. What customer service is that ?

Not Verified | Attention Air NZ staff at departure processing 9th October. Gold Coast - Christchurch Air New Zealand NZ0278 OOL - CHC - 18A, 18B A very big thankyou to the team for getting us home. My wife Pauline found she had lost her passport as we were booking in. We were resigned to missing our flight, but staff showed such wonderful determination and commitment in helping us through this crisis and spent such a long protracted lengthy time on the phone resolving our issue, we have only the highest of praise for her and her staff. Heartfelt thanks to you all from two very grateful Kiwis!