Gold Coast Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 58 reviews
3/10
No Skytrax Rating
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3/10

"arrival hall is not equipped"

(Australia)

Trip Verified | The arrival hall is not equipped for the number of people arriving. You are made to line up to use the few arrival card machines. Other Australian airports have multiple units placed along the arrival corridors. Customs staff don’t appear to be well trained and make you open your bags for things you have declared like tea bags.
Experience At AirportArrival Only
Date VisitDecember 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"I will avoid this airport in future"

(Australia)

Not Verified | Free water at Domestic departures is hidden from view with no signage, in a blatant tactic to extract more $ from the travelling public. Almost the same at International departures - free water exists in the furthest location possible with a small sign not visible from the terminal main area. This is just evil corporate behaviour. International arrival experience was poor, long queues. Baggage carousel at international arrivals has a design fault causing bags to fall off, and create bag chaos which passengers need to fix. I will avoid this airport in future.
Experience At AirportArrival and Departure
Date VisitOctober 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages 12345
no
1/10

"new extension at Gold Coast airport is so bad"

(Australia)

Trip Verified | The new extension at Gold Coast airport is so bad. It’s a big empty ugly grey cavern with no life in it at all. My backside is sore from having to sit on the floor with 100+ other people. There is no wifi no mobile reception. The design is weird with glass walls separating the queue area. There are rows and rows of empty chairs in the old area corridor. They called the flight to board then no staff arrived and all the passengers were stuck in a cramped queue behind the glass walls for over 20mins. Whoever designed this nightmare should be sued. What an embarrassment for Gold Coast and Australia. Reminds me of being in a world country
Experience At AirportDeparture Only
Date VisitDecember 2022
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"worst border security treatment"

(Australia)

Not Verified | Upon my arrival at Gold Coast Airport from Bali, I experienced the worst border security treatment. The officer detained me for2hours. This airport has more officials than passengers.
Experience At AirportArrival Only
Date VisitJuly 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
2/10

"queue for security is 100 metres"

(Australia)

Trip Verified | This airport is not capable of handling the volume of passenger traffic. Waited 20 minutes for stairs to disembark upon arrival. Now upon departure the queue for security screening is 100 metres long.
Experience At AirportDeparture Only
Date VisitJune 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
1/10

"new terminal is a joke"

(Australia)

Not Verified | Gold Coast Airport new terminal is a joke. It’s smaller than the old terminal. I arrived on Scoot Airlines, which landed at the same time as 3 other flights. Around 1200 passengers trying to clear Immigration which has enough room for about 350 passengers. I can’t imagine how packed this terminal will be once more airlines start to arrive. Obviously no thought was given to future growth, my recommendation is go through Brisbane Airport, at least you have separate lines for Australians
Experience At AirportArrival Only
Date VisitFebruary 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"not interested in helping"

(Australia)

Not Verified | Could not get free Wi-Fi when logging in inside the terminal. Got directed to the help desk operated by volunteers. Showed the kind lady how I was logging in ad she agreed I was logging in correctly. She directed me to the duty manager who was not interested in helping or getting somebody else to help me. I was staggered by her attitude. What customer service is that ?
Experience At AirportArrival Only
Date VisitJanuary 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
10/10

"very big thankyou to the team"

(New Zealand)

Not Verified | Attention Air NZ staff at departure processing 9th October. Gold Coast - Christchurch Air New Zealand NZ0278 OOL - CHC - 18A, 18B A very big thankyou to the team for getting us home. My wife Pauline found she had lost her passport as we were booking in. We were resigned to missing our flight, but staff showed such wonderful determination and commitment in helping us through this crisis and spent such a long protracted lengthy time on the phone resolving our issue, we have only the highest of praise for her and her staff. Heartfelt thanks to you all from two very grateful Kiwis!
Experience At AirportDeparture Only
Date VisitOctober 2022
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
yes
3/10

"everything ran relatively smoothly"

(New Zealand)

Not Verified | I don't have too many complaints about the airport in general, as everything ran relatively smoothly, but the man checking declaration slips was possibly the rudest customs officer I have encountered in all my years of traveling. Extremely grumpy, bossy, and pushy... didn't greet, just gave us a quick look over and then crankily ushered us off to the baggage inspection area as though we were cattle. It wasn't busy at all at the time so there was no pressure to hurry anything up. The other staff were civil and professional so I am reluctant to be too harsh but that one guy really needs to fix his attitude.
Experience At AirportArrival Only
Date VisitMarch 2022
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
1/10

"Terrible airport"

(Australia)

Not Verified | Terrible airport. Cramming travellers together during covid pandemic when lounges for three Gates remained sectioned off. Stay clear unless you want to catch the 'rona'.
Experience At AirportArrival and Departure
Date VisitMay 2022
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
no
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