Gold Coast Airport

✅ Trip Verified | The new extension at Gold Coast airport is so bad. It’s a big empty ugly grey cavern with no life in it at all. My backside is sore from having to sit on the floor with 100+ other people. There is no wifi no mobile reception. The design is weird with glass walls separating the queue area. There are rows and rows of empty chairs in the old area corridor. They called the flight to board then no staff arrived and all the passengers were stuck in a cramped queue behind the glass walls for over 20mins. Whoever designed this nightmare should be sued. What an embarrassment for Gold Coast and Australia. Reminds me of being in a world country

Not Verified | Upon my arrival at Gold Coast Airport from Bali, I experienced the worst border security treatment. The officer detained me for2hours. This airport has more officials than passengers.

✅ Trip Verified | This airport is not capable of handling the volume of passenger traffic. Waited 20 minutes for stairs to disembark upon arrival. Now upon departure the queue for security screening is 100 metres long.

Not Verified | Gold Coast Airport new terminal is a joke. It’s smaller than the old terminal. I arrived on Scoot Airlines, which landed at the same time as 3 other flights. Around 1200 passengers trying to clear Immigration which has enough room for about 350 passengers. I can’t imagine how packed this terminal will be once more airlines start to arrive. Obviously no thought was given to future growth, my recommendation is go through Brisbane Airport, at least you have separate lines for Australians

Not Verified | Could not get free Wi-Fi when logging in inside the terminal. Got directed to the help desk operated by volunteers. Showed the kind lady how I was logging in ad she agreed I was logging in correctly. She directed me to the duty manager who was not interested in helping or getting somebody else to help me. I was staggered by her attitude. What customer service is that ?

Not Verified | Attention Air NZ staff at departure processing 9th October. Gold Coast - Christchurch Air New Zealand NZ0278 OOL - CHC - 18A, 18B A very big thankyou to the team for getting us home. My wife Pauline found she had lost her passport as we were booking in. We were resigned to missing our flight, but staff showed such wonderful determination and commitment in helping us through this crisis and spent such a long protracted lengthy time on the phone resolving our issue, we have only the highest of praise for her and her staff. Heartfelt thanks to you all from two very grateful Kiwis!

Not Verified | I don't have too many complaints about the airport in general, as everything ran relatively smoothly, but the man checking declaration slips was possibly the rudest customs officer I have encountered in all my years of traveling. Extremely grumpy, bossy, and pushy... didn't greet, just gave us a quick look over and then crankily ushered us off to the baggage inspection area as though we were cattle. It wasn't busy at all at the time so there was no pressure to hurry anything up. The other staff were civil and professional so I am reluctant to be too harsh but that one guy really needs to fix his attitude.

Not Verified | Terrible airport. Cramming travellers together during covid pandemic when lounges for three Gates remained sectioned off. Stay clear unless you want to catch the 'rona'.

Not Verified | The queues for taxis are about 20 groups long and a taxi arrives every few minutes, getting the picture. UBERs are $25 for $10 fare & 13 mins away. Flight was delayed, over an hour. Trek from plane arrival gate to luggage collection is a 10 mins or more walk. Everything is shut at 8.30pm. Air travel is now a nightmare in this country. Customers are truly treated like cattle. Services in Indonesia are a million times better. Tragic what is happening here. Tourism may never flourish again. Who cares? Not Gold Coast airport management that's for sure!

✅ Trip Verified | What a disaster of a system Gold Coast airport is. They have reverted to full body screening and only have 3 ports open to try screen 5 planes leaving at 1 time. Don't fly from this airport if you can avoid it. Go to Byron or Brisbane as it will save you 2 hours of heartache in the screening queues which go all the way back to the Virgin check in. Staff walking around on their phones and about 10 people standing at the screening points with their eyes painted on.