I have just arrived back from Goa. My wife and friends previously travelled to Goa in 2007 and the processes to get from tarmac to front door were chaotic to say the very least. The return trip from front door to plane was even worse taking at least two hours. Do not be tempted to exchange money at the airport. The rate is approximately 15%-20% less than you will get from local outlets at your destination. Furthermore they charge a commission and then add tax on top. You will be lucky to get 75% of your original amount. They will do the same when you return to the airport for your departure using the excuse that Indian money cannot be exported. Hang onto any rupees as these can be spent in the departure lounge to get water etc. A bottle of water costs 30 rupees (~40p). They will accept £ coins but you will not get change! Rupees are not accepted in the Duty Free Shop. The arrival through immigration and luggage collection was fairly quick this time though hang onto your luggage as porters will try to take it off you and will disappear with it before you can ascertain where your transport is located. On our return trip all hold luggage is scanned and security tabbed. We were fortunate that our check-in desk was located in the Domestic Terminal. The queue outside the entrance to International Departures was 150 ft long with some passengers forced to stand in direct sunlight. Check-in took 5 minutes and we then proceeded to Immigration. The check-in desk should give you a label for each piece of hand luggage. It is important to make sure you complete your name and flight number and then attach it to the bag as it will be checked later. Ensure the departure immigration form is completed correctly as you will be sent to the back of the queue. The queue for the Immigration desk was about 50 feet long but it took at least 90 minutes to reach it. Watch out for local dignitaries with their entourage as they jump the queue! You have to stand and the hall is not air-conditioned so ensure you take a bottle of water with you to the airport. The next blockage is security where all liquids are removed. Apparently you are not allowed to carry any with you so pack everything in the hold luggage. Males and females are separated. The male queue is fairly quick and processing is similar to UK airports. Females have to go behind a screen. Check that the label on your hand luggage has been stamped after it has been X-rayed otherwise you will not be allowed through the departure gate! When I was there only one female security person was in attendance. She disappeared for about 20 minutes (I assume it was her tea break) and queue snaked back beyond the Immigration desks. One other point to note at security is the propensity for staff to search hand luggage at the X-ray machine and this may happen without the owner being aware. We arranged for one of our party to go ahead through security to ensure the bags were not searched without their owners being present. This is especially important for the ladies as they will be behind the screen. I do not believe the staff are dishonest but this is an opportunity for misunderstandings to occur! Our plane was delayed for 40 minutes as some people took nearly 3 hours to progress through Immigration and Security. It was very uncomfortable to stand so long in a hot room full of sweating people. It spoiled our holiday and we will not return until they implement faster and more efficient processes. Many of our fellow passengers had the same opinion. According to the Goa Times tourism accounts for 40% of local government revenue. It is apparent the desire to increase foreign earnings is undermined by inefficient processes. Indeed I would go so far as to describe Goa airport as the most dysfunctional airport I have ever visited. Without any shadow of doubt our recent experience has confirmed the Indian authorities have elevated incompetence and inefficiency into an art form! You have been warned!