Glasgow Prestwick Airport

Not Verified | I'm complaining about the lack of public transport to Prestwick Airport. I have guests from Italy who will fly from Prestwick on Sunday 6th August. The flight is at 9am. Its impossible to get to the airport from Glasgow to catch their flight. The only option is to catch an expensive taxi. Its embarrassing and gives the impression that Scotland is a barely developed country. You need to do better than this.

Not Verified | Security staff were rude and unfriendly. Went through body scanner, all ok, however this guy stops me, before he pats me done I inform him I have a Stoma bag, his attitude changes, telling me, not asking, that I will be subject to a further search, I was furious, treated like a criminal he said "We can search you here (in full view of other passengers) or in a private room", he calls over his mate, I was furious and embarrassed by his actions, in the private room they didn't check any of my luggage, another pat down, a total waste of my time. They didn't even explain why / what they stopped me for. I have used this airport many times before and other Scottish airports and never ever have I been subject to a search, even before I had a Stoma bag fitted.

Not Verified | Staying 20 mins away I love this airport ... might not be many facilities but with fewer flights there's no hold ups, security checks are quick and never experienced long delays. Staff more than helpful, maybe plan a coffee shop for late arrivals but being near to home doesn't really affect me

✅ Trip Verified | This is not a family friendly airport at all. We traveled with a 5 month old baby and had to join a general queue to go through security check. This is not acceptable and the airport management should be ashamed of no family lane arrangement. There were also no lifts or ramps on the way to the gates. We had an inconvenience carrying the buggy, car seat together with all our other belongings. No assistance from staff was offered.

Not Verified | The girl who initially was nice to us at the information desk then proceeded to question us at the departure lounge. She looked disappointed when we produced our negative results and examined them very closely. Travelling right now is stressful enough without somebody who is having a bad day create more stress.

✅ Trip Verified | Loved this airport, no long queues and you get through security really fast. We only went with hand luggage going to Palma so we arrived 1 hour before the flight and this was plenty of time. We normally use Glasgow airport but would definitely use Prestwick again. Only wish they would do long haul flights to save us having to go to England to get around the world.

Not Verified | In a word horrendous. When you arrive with 2 starving kids and they aren't serving food at 2 in the afternoon. We were told this was due to the food arriving ie delivery (brilliantly managed). The only food place that side of the airport and it's not serving food absolutely genius. Then you go through security and the only food place has no kids options one vegetarian option and literary nothing healthy bar one said salad. Expect to serve your children a bowl of chips or toast not a single vegetable. Just pathetic, absolutely pathetic. Another restaurant is opening but what use is that to me. Its an airport, not a roadside cafe. It also takes 3 days to actually getting your order. Never ever shall I use this poor excuse of an airport again. Don't be swayed by the cheaper flights, they are cheap for a reason. I had to board a plane with 2 hungry kids which has both upset and angered me.

Not Verified | What a shambles at passport control on arrival from Malaga (Ryanair FR 656) last night (7th March 2019)! It certainly did not look like customs staff in attendance were interested in providing a service to the public - only 2 members of staff were employed checking passports whilst 2 others chatted socially at one barrier, another (presumably the senior member) looked on and 2 armed guards observed the situation at the doorway whilst 2 further desks were unoccupied. Consequently there was a bottleneck at the 2 desks in operation and long delays for passengers, queuing in cramped conditions with no access to toilet facilities (after a 3 hour flight). I note from the posters on display that you welcome comments from the public - I would particularly like to ask the senior officer on duty to account for this arrangement and his allocation of personnel.

Not Verified | Food and drink very expensive, 2 or 3 times what you would pay at a normal cafe/restaurant outside. Dirty dishes left lying on empty tables. Quality, so so. Departing was OK, but arrival, around 1am was just what was not needed after a delayed 3 hour flight from Malaga with ~200 exhausted passengers to be met by only 2 security persons on entry. I should add at this stage that I am slightly disabled at present as I am recovering from a replacement ankle operation, so have to use a stick to get around. Also, as my case had been damaged by Ryanair in transit I could not wheel it along so had to use a trolley to get it to Car Park 3. As there was an excalator to get up to the bridge and over to the car park, I enquired of 'Information' how I might get my trolley to the car park. They kindly showed me to a lift which took me up a floor and then along to the top of the escalator where I was met with a notice which declared, trolleys no further! Really helpful! So from there I had to carry my suitcase over the bridge, down the stairs to the station, along the platform, out and down the path to the car park and finally struggle to get it to my parked car, by which time I was absolutely shattered, a real welcome home. I doubt I'll ever use Prestwick again.

Not Verified | What an absolutely shocking example of dreadful customer service at Prestwick Airport. The airport staff looked absolutely miserable and surly and we found the staff on the Information Desk to be disinterested at best and the 'Supervisor' to be the most unhelpful. We queried misinformation we had been given by a Ryanair telephone operative regarding hand luggage and the priority booking service. It was handled in a jobsworth and sarcastic manner. We explained we were on our honeymoon and that our son was a bit of a nervous flyer so we didn't want to continue with the disagreement as it was causing us all upset, this had absolutely no effect on the 'Supervisor' who seemed to be revelling in the disagreement. Eventually, a 'Manager' came to speak with us and seemed reasonable enough and gave some helpful advice. Although not pleased with the outcome we had had enough of our treatment and looked to just board our flight. Unfortunately, the 'Supervisor' was the person checking boarding passes. She made a loud sarcastic unfounded comment about my husband grabbing the boarding pass from her. She had to retract it when he spoke with her but it caused us real unnecessary upset and I stress before boarding the flight. She had absolutely no thought for my young son and it seemed about point scoring. Disgraceful behaviour! There is a very toxic, negative culture at Presteick Airport. I for one won't travel from there again - If you have a choice avoid it like the plague.