Why does BAA not do something to improve things at Glasgow Airport. Flight to Palma was fine (wtih Globespan) as was return flight but that's when the irritations start. It was 9.30pm on a Thursday and the 'international side' wasn't open - so they bussed us to an international door from the domestic gate. We were in seats 1A and 1B and because they were only using the rear door for disembarking we were last off the plane!! A KLM flight from Amsterdam arrived just after us so by the time we got to passport control there were hundreds of other passengers in front of us and 3 staff on duty (2 for EU citizens and 1 for non-EU). This is very poor and gives a poor impression to foreign visitors. All of these problems and delays are caused by one thing - lack of staff. Come on BAA get yourself into the 21st century. We have been in airports all over the world and Glasgow consistently under-achieves.