Glasgow Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 118 reviews
4/10
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4/10

Glasgow Airport customer review

(United Kingdom)

The layout is cumbersome and signage exceptionally poor. Ground floor is an aesthetic reminder of a 1980's bus station and car park and finally - public transport access using rail and bus travel is appalling. They can't even provide a shelter at Paisley Gilmour Street Station that's big enough for a dozen passengers and luggage everyone stands around in the dark soaking in the rain!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Glasgow Airport customer review

(United Kingdom)

Used Glasgow in Nov 2011 and disappointed to find facilities not improved since last flight 2 years ago. Find the departure area dark dingy and uncomfortable to relax in whilst waiting. Ladies toilet facilities very unwelcoming and dirty. Edinburgh departures put Glasgow to shame. Come on BAA not good enough for a leading airport - time for a major refurb.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
8/10

Glasgow Airport customer review

(United Kingdom)

Going through security at 2pm was very quick and easy. First time users may find the layout of the airport a bit daunting. At first sight after having walked through the extensive duty free zone (no option to avoid since it is immediately after security) it looks as if there are hardly any seats at all. However if one walks up the ramp past Starbucks there is a large open plan space with plenty of seating more shops and windows looking out over the airport. Staff in the shops I used all seemed cheery and helpful.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
7/10

Glasgow Airport customer review

(United Kingdom)

Nice airport but in desperate need of an upgrade. Landside is fine lots of space and shops/bars but through departures is dated. I often fly out of Glasgow later at night (between 7pm-10pm) and security is a breeze. Usually the only person going through! However the downside is most of the shops are shut and the bars turn you away! Not great if there is a delay on your flight!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
4/10

Glasgow Airport customer review

(United Kingdom)

Security staff are courteous and efficient. However airbridges are rusting and in a decrepit state seating at departure gates is filthy and very uncomfortable. The toilets whilst cleaned regularly are in need of a major overhaul as fittings are worn. Overall the general feeling of Glasgow Airport is worn-out grubbiness that nothing but a complete refit will fix. I also don't understand the system for the gates which Flybe and BA use where you have to show your boarding pass (again) to get there and when you do there's very little in the way of food/drink available other than the overpriced bar at gates 19 20 etc. However the worst is the gauntlet of duty free to get to the gates. It's very cynical and annoys me that BAA seem to care mostly about the retail part of their operation.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
1/10

Glasgow Airport customer review

(United Kingdom)

Dirty and disorganised airport. Huge queues at security a lot of the terminal a building site but the main facilities were unclean. Toilets in arrivals and departures had were dirty had no soap and only one tap was working. A well known coffee outlet had serviettes on the floor piled up mugs and plates everywhere.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Glasgow Airport customer review

(United Kingdom)

Flew here to Islay good check in good facilities. Other side of security good seating at gate. Good bus service to Paisley Gilmour street which only takes 10-15 minutes.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Glasgow Airport customer review

(United Kingdom)

The drop off/pick up zone is modern well sign posted and only a few minutes walk into the main terminal for check-in along a covered walkway. Landside facilities have greatly improved in recent months with many new eating establishments and so on and you can now walk from the main terminal into T2 without having to go outside again. There is limited option for shopping before going through security to the departure area but they have a few bureuax de change and various food outlets and bars. Security waiting time was about 10mins and seemed to be very efficient since it looked busy. There is a large duty free shopping zone which you have to pass through to get to the gates. Once you are airside there are various shopping eating and drinking facilities although on the international area these are limited and the shops look empty. The international area also became very warm and uncomfortable considering it wasn't a warm day. Boarding gates are well sign posted and there are quite a few information boards telling you where to go. On arrival we waited a while at passport control as a few flights had arrived at the same time but not any longer than any other airport. Baggage was delivered fairly quickly with no problems. There is a 24 hour bus service operating every 10-15mins which takes you into Glasgow City Centre directly and also stops at the main train stations and bus station. Overall I would say that Glasgow Airport has greatly improved in recent years.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Glasgow Airport customer review

(United Kingdom)

Flew in early morning before 9 am and my fellow passengers and I were stuck on the Pier until a member of staff arrived to open the door to the baggage reclaim area not a great start! Flying out made the mistake of by-passing the landside shops and going straight through security only to discover very little on offer on the other side. Had no money to spend on books so waited at a crowded boarding gate with my iPod. From my experience it's definitely worth doing your homework before you use the airport and if you like the shops stay landside for as long as possible or else bring a good book! Some good points however - terminal layout means several different search points so security queues were not an issue for me. Bus to the City Centre is regular fast and inexpensive although a rail link would be welcomed too.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Glasgow Airport customer review

(France)

Glasgow claims to be a major international airport yet we were unable to find any French newspapers at the two airport bookshops. When I enquired why I was told that there was no demand for them!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no