Glasgow Airport

Customer Reviews

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Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 108 reviews
4/10
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1/10

Glasgow Airport customer review

(United Kingdom)

The drop off and pick up zones are ridiculous especially the pick up. It worked okay before but is now a complete disaster. No space and long queues for tickets. Inside fairs little better with unfriendly staff general unhelpfulness. It's like a disused shopping mall inside with the number of shops and few people using them. All in all a dreadful airport to be avoided. I would sooner drive extra distance to Edinburgh.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Glasgow Airport customer review

(United Kingdom)

Drop off point here is inadequately sheltered and if dropped at the end with a large amount of luggage a long walk from the first available entrance into the airport (got very wet before we even checked in). Picking up not much better small dark pick up area that costs £1 (previously free) taxi driver mentioned a lot of trade now going to the white airport taxis as private taxis can't hang around if someone is late (maybe this was part of the plan?). Not a good travel experience and fail to see any positive aspect of this change from what was there previously.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Glasgow Airport customer review

(United Kingdom)

The free pick up point at Glasgow airport did not last very long. They have now introduced a very small draughty and badly positioned pick up point where passengers have to walk further to get to it and drivers have to pay £1 just to drive in to pick people up. So now there is no way for a passenger to leave the airport without incurring an extra charge of some sort.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Glasgow Airport customer review

(Canada)

A typical medium sized airport that for the most part works well. However the biggest challenge here is to return a rental car. All a result of a failed terrorist attempt two years ago you have to deal with poor to non-existent signposting that has you snaking through a veritable maze including the "kiss and go" passenger drop off area. Allow extra time for this and be prepared to go around the block to try again!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Glasgow Airport customer review

Transport links are hopeless especially into Glasgow at busy times on the bus - can often take as long as the flights! The drop off point is awful at busy times and normally chased away from the drop off point behind the multi story. Inside its like a building site and staff unhelpful and often quite rude. It now takes ages to exit being forced down to baggage reclaim area where previously exit was quick. A place to be avoided if possible.
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1/10

Glasgow Airport customer review

Transport links are hopeless especially into Glasgow at busy times on the bus - can often take as long as the flights! The drop off point is awful at busy times and normally chased away from the drop off point behind the multi story. Inside its like a building site and staff unhelpful and often quite rude. It now takes ages to exit being forced down to baggage reclaim area where previously exit was quick. A place to be avoided if possible.
no
3/10

Glasgow Airport customer review

Transit through the airport outbound worked very well form the BA fast bag drop through the new skyhub security area- no complaints. Inbound the bags arrived quickly although I still think Glasgow's bag reclaim area is way too small to cope at busy times. The one complaint I would have is the pick up drop off areas outside the terminals for buses taxis etc are still too confused the pick up areas for the long stay off site car park buses is a bit of a walk from the terminal exit and with little shelter on a wet day.
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3/10

Glasgow Airport customer review

Have used Glasgow many times over the years and although it is showing signs of improvement there are still areas of its development that need addressed. First and foremost I think traffic congestion in and around the main terminal building would be greatly improved with the construction of a rail link between the airport and Glasgow City Centre (and even beyond). It has long been a major gripe of mine that I have to rely on either expensive airport taxis or airport parking and indeed other road links (eg buses) to get to and from my home to the Terminal. An on-site railway station would improve many aspects of Glasgow's service to air travellers. Even small airports such as Southampton have rail links. The recent introduction of a drop-off/pick-up Zone opposite the terminal has nevertheless improved traffic congestion. The Airport's shops and catering services have improved greatly over the years but if you arrive late at night or early morning there is absolutely nowhere (not even a machine) where you can get a hot drink. There are on-going improvements though with Glasgow but they need to speed things up a bit to justify the 'International' tag they so proudly advertise.
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1/10

Glasgow Airport customer review

I think this has to be one of the worst airports in UK. Just about impossible to access with public transport. If you dare to park out with the ridiculous drop off zone (which can take 30 minutes to access) at the hire car area you're instantly chased by the over zealous traffic wardens who treat everyone as a potential threat. Once inside its just as bad. Place looks like building site and security wait is awful. Okay having 10 security scanners but never seen more than two working. Awful array of shops again and as mentioned having to walk through duty free. In duty free there are many obstacles on main walkway - surely a fire hazard. On return its worse. Where previously exit was very quick we now have to endure a lengthy walk to the baggage reclaim more time wasted. All in all its a disastrous place.
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2/10

Glasgow Airport customer review

The new SkyHub security concept works really well however on exiting you have to navigate a busy duty free shop full of pondering shoppers that is literally right there as you struggle to get your shoes back on. The development is clearly unfinished and for some reason you are prevented from accessing the shops once you enter the domestic pier I have NO idea why this is as anyone arriving from this pier has cleared security at a UK airport and so can hardly be a security risk if they are connecting. Just another stupid bloody rule we have to obey without question. The easyJet domestic pier is almost falling down by now and the BA lounge is generally empty as easyJet offer a better option to London nowadays.
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