Glasgow Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 121 reviews
4/10
No Skytrax Rating
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10/10

Glasgow Airport customer review

(United Kingdom)

We have travelled many times over the past 15 years or so and have always found Glasgow Airport to be easy to negotiate and friendly if in need of assistance. There is always somewhere to sit and have a drink or some food and the staff are friendly and helpful. I have read some of the negative reviews and think perhaps people expect too much - it's an airport not a 5 star hotel.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
5/10

Glasgow Airport customer review

(United Kingdom)

The airport has a dated and rather depressing feel as if it is part of one of the budget supermarket chains but with aircraft parked outside. Some of the hotels are too close to the terminal to have a shuttle bus but far enough away to get soaked if you are hauling heavy luggage. Departures is on the floor above check-in. To get there you have to go passed a charity desk whose occupants try to get your attention. A bit like being stopped in the high street. Security was very quick. You then have to walk through an extensive area of shops (the only part of the airport that feels bright and modern). Some of the seats near the gates were dirty with the gap between the cushion and seat back full of crumbs.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
7/10

Glasgow Airport customer review

(United Kingdom)

I stayed in the airport hotel the night before leaving for Dubai. The airport was really nice and the staff were friendly. The airport itself was reasonable. When you first go in and look at the original terminal building from inside you think that it should get knocked down or hidden from view. Security was a breeze even at half 1 in the afternoon. The international pier was grotty and had faint graffiti on some of the walls. The seating was uncomfortable and dirty. The air bridge was rusting and was nothing like other global air bridges. The flight to Dubai was very gentle and over all I'm happy with Glasgow airport. We normally transit through Heathrow so Glasgow was a great alternative.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
4/10

Glasgow Airport customer review

(United Kingdom)

The layout is cumbersome and signage exceptionally poor. Ground floor is an aesthetic reminder of a 1980's bus station and car park and finally - public transport access using rail and bus travel is appalling. They can't even provide a shelter at Paisley Gilmour Street Station that's big enough for a dozen passengers and luggage everyone stands around in the dark soaking in the rain!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Glasgow Airport customer review

(United Kingdom)

Used Glasgow in Nov 2011 and disappointed to find facilities not improved since last flight 2 years ago. Find the departure area dark dingy and uncomfortable to relax in whilst waiting. Ladies toilet facilities very unwelcoming and dirty. Edinburgh departures put Glasgow to shame. Come on BAA not good enough for a leading airport - time for a major refurb.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
8/10

Glasgow Airport customer review

(United Kingdom)

Going through security at 2pm was very quick and easy. First time users may find the layout of the airport a bit daunting. At first sight after having walked through the extensive duty free zone (no option to avoid since it is immediately after security) it looks as if there are hardly any seats at all. However if one walks up the ramp past Starbucks there is a large open plan space with plenty of seating more shops and windows looking out over the airport. Staff in the shops I used all seemed cheery and helpful.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
7/10

Glasgow Airport customer review

(United Kingdom)

Nice airport but in desperate need of an upgrade. Landside is fine lots of space and shops/bars but through departures is dated. I often fly out of Glasgow later at night (between 7pm-10pm) and security is a breeze. Usually the only person going through! However the downside is most of the shops are shut and the bars turn you away! Not great if there is a delay on your flight!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
4/10

Glasgow Airport customer review

(United Kingdom)

Security staff are courteous and efficient. However airbridges are rusting and in a decrepit state seating at departure gates is filthy and very uncomfortable. The toilets whilst cleaned regularly are in need of a major overhaul as fittings are worn. Overall the general feeling of Glasgow Airport is worn-out grubbiness that nothing but a complete refit will fix. I also don't understand the system for the gates which Flybe and BA use where you have to show your boarding pass (again) to get there and when you do there's very little in the way of food/drink available other than the overpriced bar at gates 19 20 etc. However the worst is the gauntlet of duty free to get to the gates. It's very cynical and annoys me that BAA seem to care mostly about the retail part of their operation.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
1/10

Glasgow Airport customer review

(United Kingdom)

Dirty and disorganised airport. Huge queues at security a lot of the terminal a building site but the main facilities were unclean. Toilets in arrivals and departures had were dirty had no soap and only one tap was working. A well known coffee outlet had serviettes on the floor piled up mugs and plates everywhere.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Glasgow Airport customer review

(United Kingdom)

Flew here to Islay good check in good facilities. Other side of security good seating at gate. Good bus service to Paisley Gilmour street which only takes 10-15 minutes.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no