Glasgow Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 130 reviews
4/10
No Skytrax Rating
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3/10

Glasgow Airport customer review

(United Kingdom)

Very poor for help and info once through security. Flights delayed over 2 hours no one with info. Focus more on shopping rather than on customer care.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
9/10

Glasgow Airport customer review

(United Kingdom)

Nice airport with friendly staff and generally easy to get through. Baggage carousels very dated but not particularly slow. My pet hate is NCP who manage the parking. Drop off is free but pick up requires you to go through car park 2 get out of your car and pay £1.50 for 10 minutes the queue at their machine can take that long! The overstay rate goes up quickly to £2.50 then £5 etc. All for the sake of picking up a friend or relative. BAA this should be a free service like most other international airports! Otherwise it's just a rip off.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
8/10

Glasgow Airport customer review

(United Kingdom)

GLA-DXB-AKL and return (in the last month). Excellent queuing for check-in and security; fairly prompt processing for both border control and baggage on the way back. The facilities and shopping still need some work. Surface access is helped through a joint-operator bus ticket from the airport to Edinburgh.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
5/10

Glasgow Airport customer review

(India)

Worst experience May 2013 flying from Glasgow to deli via Dubai. Immigration queue was long and was moving very slowly obviously due to less counters and very slow operators at the counters. Incidentally the security officer was not able to scan my passport (although I travelled on the same passport 2 months back) and had to enter the details manually which took a long time. The officer was courteous and smiling so the wait at least didn't feel so bad.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
6/10

Glasgow Airport customer review

(United Kingdom)

Very disappointed in the facilities offered at the sky lounge plenty of alcohol if you are wanting to get plastered before your flight but nothing but small snacks and not a great selection of these. I have travelled extensively and use business lounges worldwide but these facilities certainly do not meet with my requirements. A sandwich would have been welcome.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Glasgow Airport customer review

(United Kingdom)

Reasonable airport experienced worse. Flew out to Orlando on a family holiday. Made use of the multi airline lounge using my Air France Platinum card. Was disappointed by the lack of politeness shown by the staff to some travellers who had children with them. They let the airport down and gave a poor lasting memory to the foreign travellers.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
9/10

Glasgow Airport customer review

(United Kingdom)

Glasgow has improved greatly over the years. Upon arrival there is a drop off zone a bit away from the entrance monitored by Wardens where you can DROP OFF only. After you walk to the terminal Most Check-Ins are located in the main terminal but if you are flying with Charter Companies like Air Transat/Thomas Cook and Virgin you have to check in at the St Andrews Building (labeled as T2 it only houses check in facilities - you must go back into the main terminal for Security.) Everyone passes through the same security but it moves swiftly and quickly. Information is clear and liquid limits are on display before entering the security checkpoint. After passing through the Duty Free (Stick to the white path to save yourself from the salespeople) are more shops and dining and seating. Follow signage for your gate but don't go until your flight is announced. On all the piers there is a lack of seating as well as lack of shops/dining/toilets. Stick to the main area. Friendly staff. Quick Security and easy access. Arrivals is easy with relatively short lines for UK/EU passport holders. Baggage quick.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
3/10

Glasgow Airport customer review

(United Kingdom)

Travelled from Glasgow on 27 Aug 2012 to Sandford Orlando got off without a hitch arrived to very pleasant customs in Florida. Arrived back on home soil 11th Sep 2012 at 6.30 in the morning to crabbit torn faced customs could not even muster a smile.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Glasgow Airport customer review

(Ireland)

Arrived in GLA from Dublin recently. Passengers were bussed to a dedicated Ireland arrivals point. This area is crying out for a lick of paint. It is a very dull and depressing entry point to what is a lovely city. What stood out most was that the floors were visibly filthy. Shame on those who manage the airport.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
10/10

Glasgow Airport customer review

(United Kingdom)

We have travelled many times over the past 15 years or so and have always found Glasgow Airport to be easy to negotiate and friendly if in need of assistance. There is always somewhere to sit and have a drink or some food and the staff are friendly and helpful. I have read some of the negative reviews and think perhaps people expect too much - it's an airport not a 5 star hotel.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes