Glasgow Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 106 reviews
4/10
No Skytrax Rating
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1/10

"Utter chaos"

(United Kingdom)

Trip Verified | Utter chaos coming through passport control. The management of Glasgow airport is pathetic. Coming on on an international flight at 1.30am it should not take an hour to get through.
Experience At AirportArrival Only
Date VisitJuly 2019
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Staff 12345
no
1/10

"Dreadful baggage handling"

(United Kingdom)

Not Verified | Dreadful baggage handling today. We had to wait for 37 minutes before our first bag arrived. And we were just on a relatively small Jet 2 flight. This needs to improve and I’m not looking forward to arriving here in an A380.
Experience At AirportArrival Only
Date VisitJune 2019
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
6/10

"Not good enough Glasgow airport"

(United Kingdom)

Not Verified | Diabolical parking facility. My wife checked my arrival time online, based on airport information, and entered the pick up zone. My flight was delayed by the airport and instead of £2 we were stung for £15 for 20 minutes. Not good enough Glasgow airport. Either supply accurate information or don't rob people because of your errors.
Experience At AirportArrival and Departure
Date VisitMay 2019
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
2/10

"It is rip-off central"

(Ireland)

Trip Verified | Glasgow airport must be trying to live up to the Scottish thrifty image. Unbelievably it costs 2 pounds to drop someone off at the airport. The food offerings are ok in quality but expensive, particularly the wine. The air temperature control is shocking, the feel of the place is tropical today. One hour only of free WIFI is provided, Europe wide now fully free WIFI is provided in most airports. If you can, avoid this airport. It is rip-off central.
Experience At AirportArrival and Departure
Date VisitMay 2019
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
4/10

"charged £45.00 for parking"

(Cyprus)

Not Verified | My daughter flew home last night and my niece picked her up they are both 19 year old students. My daughter was on the plane for 45 mins because there was a problem before they were allowed off. My niece was charged £45.00 for parking. Are you actually kidding. This is beyond disgusting. What is a young girl supposed to do at 11pm at night to escape these charges. Drive around? Park outside the airport. Absolutely shocking way to treat customers.
Experience At AirportArrival and Departure
Date VisitFebruary 2019
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
yes
1/10

"no one can tell you anything useful"

(United Kingdom)

Not Verified | Hands down the worst airport experience in UK, with their lack of information you can easily get lost on arrivals. I ended up on the exit gate via the HGV lane where they forced me to pay £2 so I can come back into the car park, that in it self is a scam by NCP and Glasgow Airport. Inside no one is helpful, no one can tell you anything useful, whoever has taken control of Glasgow Airport in the last few years is adamant to run it into the ground. From now on I' strictly flying from Edinburgh Airport.
Experience At AirportArrival and Departure
Date VisitApril 2019
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"rip 1000's of people off a day"

(United Kingdom)

Not Verified | Want to be ripped off go to Glasgow airport, had to collect my children, layout changed, soon as you go into pick up area get charged, I was in there for about 2 mins, got charged £2, £60 per hour! Guess you do the road system to get folk to drive into that area, you can rip 1000's of people off a day!
Experience At AirportTransit
Date VisitFebruary 2019
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
no
2/10

"Not good enough Glasgow"

(United Kingdom)

Not Verified | Glasgow is the worst arrival I have ever encountered in all my travels. Over 30 minutes for cases to come through and only one flight in arrivals. Outgoing I watched one man load four carts of cases onto plane and can only assume one person unloaded going by times. Not good enough Glasgow! Passengers need to get connections or get home after a day of travelling you Must employ more people.
Experience At AirportDeparture Only
Date VisitJanuary 2019
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
no
4/10

"not efficient, not good enough"

(United Kingdom)

Trip Verified | I am absolutely disgusted at the length of time we had to wait for our suitcase to come through to baggage reclaim! Everyone was the same - we landed at about 9:45 and got the case nearly an hour later. It’s not efficient, not good enough and not the first time either. I never usually bring a case as I travel light but the last time I did I had the very same issue at Glasgow airport! Time someone shook the place up a bit and improved the efficiency of the place! Very disappointed customer.
Experience At AirportArrival Only
Date VisitDecember 2018
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"what a poor image"

(United Kingdom)

Not Verified | Glasgow airport is becoming like a 3rd world country airport. Bad enough being a local but what image do we want to give to an increasingly important tourist trade? Staff are very friendly but can’t compensate for the lack of investment and repair becoming obvious on a weekly basis. Travelators look like they will never be fixed having been closed for 6/8 months. Now boarded off which creates a narrow corridor access to International departures which looks like it would fail a fire escape test. It’s hard to complain when the WiFi is so bad it takes most of pre-departure time just to connect to it, 4G is faster but then again supplier Virgin still has such poor WiFi on its trains so maybe no surprise there. Boarding international flights is no fun via the tarmac as a couple of the boarding bridges appear like they will never be repaired so bring on the snow, for international carriers this is disgraceful! No wonder Glasgow is loading flights to Edinburgh airport. Arrival is good if there are any passport staff, or maybe the electronic gates are open but that is less than half the time.. Tourism is growing but what a poor image we are showing them at their arrival (and departure ) point!
Experience At AirportArrival and Departure
Date VisitNovember 2018
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes